Collection Officer

Job Title: Collection Officer
Company Name: Kinara Capital Job Description: As a Collection Officer at Kinara Capital, you will be responsible for managing and optimizing the collection process for our loan portfolio. Your primary goal will be to ensure timely repayments from clients while building and maintaining positive relationships with borrowers. You will also analyze accounts to identify delinquent payments, communicate with clients regarding their outstanding dues, and develop tailored payment plans to facilitate smooth collections. Your role will involve collaborating with other departments to address client queries and mitigate potential financial losses. Key Responsibilities: - Contact clients via phone, email, or in-person to follow up on overdue payments. - Maintain accurate records of interactions and payments in the company database. - Analyze account statuses and conduct collection efforts based on established protocols. - Negotiate payment arrangements and provide clients with options to resolve their debts. - Prepare and send out collection notices and legal communications when necessary. - Work collaboratively with the customer service and credit assessment teams to resolve issues affecting payment schedules. - Monitor and report on collection metrics and provide insights for process improvements. - Stay informed of industry best practices and regulatory requirements related to collections. Skills and Qualifications: - Strong communication and negotiation skills. - Ability to handle difficult conversations with professionalism and empathy. - Excellent analytical and problem-solving abilities. - Familiarity with financial products and services, especially in lending and credit. - Strong attention to detail and organizational skills. - Time management skills to handle multiple accounts efficiently. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). - Experience with debt collection software and CRM tools is a plus. Preferred Qualifications: - Bachelor’s degree in finance, business administration, or a related field. - Proven experience in collections, credit, or customer service roles. - Knowledge of legal regulations and compliance issues in collections. If you are a driven professional with a passion for financial services and a knack for fostering positive client relationships, we invite you to apply for the Collection Officer position at Kinara Capital.