Educational Qualifications:
Any graduation ,and MBA/PGDM
Job Responsibilities:
Were looking for a Cluster Head - Re acquisition / Winback
Business. You will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of customer acquisition count and service sold from a pool of old churned customers. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.
Sales Process Management:
Ensure that the entire team follows the target inputs and efforts. Experience in daily sales ops of driving daily, weekly & monthly KPIs is required.Customer Acquisition:
Own the cluster's P&L delivering the required re-acquisitions of the customer and the collection from the same.Team Development:
Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and.Excellence.
Hire, Train, Retain a team of high caliber members.Client Insight & Feedback:
Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedbackto internal teams for improvement.Innovative Solutions:
Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.Client Engagement s Tele-Sales Expertise:
Skilled in handling clients with a consultative approach and applying effective tele- sales techniques to drive business outcomes.Analytical Thinking s Problem Solving:
Quick thinker with strong problem-solving abilities to address challenges efficiently.Effective Communication:
Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.Strategic Vision:
Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.Team Leadership s Interpersonal Skills:
Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.Data Analysis s Reporting:
Competent in interpreting data and managing reports to support strategic decisions and performance tracking. Client Engagement & Tele-Sales Expertise:
Skilled in handling clients with a consultative approach and applying effective telesales techniques to drive business outcomes.Analytical Thinking & Problem Solving:
Quick thinker with strong problem-solving abilities to address challenges efficiently.Cluster Head Experience and Education:
Effective Communication:
Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.Strategic Vision:
Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.Team Leadership & Interpersonal Skills:
Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.Data Analysis & Reporting:
Competent in interpreting data and managing reports to support strategic decisions and performance tracking
Skills Required:
Sales , Client servicing , Team Handling , Client Retention , B2B Sales
Candidate Attributes:
Team Leadership:
Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.Decision-making:
Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.Communication:
Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.Multitasking:
Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.
