Clinical BPO Solutions and Delivery

As the Director of Clinical BPO Solutions and Delivery in Bangalore, with over 12 years of experience, your key responsibilities will include designing and customizing comprehensive Clinical BPO solutions in CM, UM, and RPM to meet client-specific requirements. You will oversee the delivery of Clinical BPO services, ensuring adherence to client Service Level Agreements (SLAs), regulatory compliance, and operational excellence. Your role will involve ensuring smooth end-to-end service delivery by identifying opportunities for process improvements, resource optimization, and cost-efficiency. You will lead client-facing engagements, including solution presentations and ongoing relationship management to enhance client satisfaction and retention. Building and leading cross-functional teams will be crucial, ensuring alignment between solution design and operational delivery. Additionally, you will oversee the P&L and financial performance of the service delivery, including budgeting, cost management, and profitability. It will be essential to ensure that all operational activities comply with healthcare regulations such as HIPAA and CMS guidelines while managing risks associated with Clinical BPO service delivery. Integrating emerging technologies like AI and automation to enhance Clinical BPO solutions and streamline delivery processes will be part of your responsibilities. Implementing continuous improvement initiatives using data-driven insights and operational feedback to enhance efficiency and quality of service delivery will also be key. Monitoring and reporting on key performance indicators (KPIs) will be crucial to ensure solution success and operational efficiency. Collaborating closely with internal departments such as IT, sales, legal, and HR will be necessary to ensure cohesive service delivery and alignment with company capabilities. To excel in this role, you should hold a Bachelor's degree in Life Sciences, Healthcare Administration, Business, or a related field. A Master's degree in Business Administration (MBA) or Healthcare is a plus. Strong knowledge of healthcare processes, regulatory standards, and best practices is essential. A proven track record in managing BPO operations, meeting SLAs, and optimizing delivery processes for clinical services is required. Experience in designing and presenting clinical BPO solutions tailored to client needs, bridging business and technical requirements, and the ability to assess operational data to make data-driven decisions for improved service delivery are also necessary. Proficiency in healthcare software solutions, CRM tools, and data analytics platforms is expected.,