91 Kpi Monitoring Jobs

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Essential Functions: Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Ensures chargeability reporting completed weekly. Approves and monitors employee timecard, schedule adherence, and attendance according to Bell Techlogix policy. Responsible for conducting regular coaching sessions and for retention of team members. Maintains acceptable conduct according to all Bell Techlogix policies and procedures. Maintains organizational effectiveness and efficiency by supporting, implementing, and communicating strategic plans. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to Operations Management. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Assists in QA Review process implementation and notifies senior management of issues with maintaining QA program. Drives improvement and accountability for team based on QA and customer satisfaction feedback. Maintains a strong working relationship with clients and coworkers. Acts as point of contact for client inquiries and escalations. Works in an on call capacity as needed. Functions as Major Incident Manager as needed. Other duties as assigned. Required Experience, Education and Knowledge: Must be a college Graduate. Industry certifications preferred. Must be proficient in Microsoft Office and working in different operating systems. 2-3 years relevant helpdesk experience, IT and or desktop support experience. Minimum of one-year supervisory experience. Minimum 2 years customer service experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Preferred Experience Certifications: 12 months technical support experience. CompTIA A+ Network+ HDI MSCE or Industry Equivalent Experience in troubleshooting internet browsers, smart phones & tablets a plus. Knowledge or exposure to the following: Windows OS, MAC OS, NICE CXOne, Beyond Trust, Microsoft Teams, Microsoft Office tools, TeamViewer, ServiceNow, SAP, Citrix, RDS Farms, IOS, and Intune. Ability & Skills: Ability to verbalize information and ideas in order for others will understand. Ability to identify and understand the speech of another person. Ability to use computers and computer systems (including hardware and software) to install programs, set up functions, enter data, or process information. Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions. Conditions of Employment Ability to lead and direct a group of employees. Must successfully pass pre-employment (post offer) background check and drug screen. Must be able to pass a skills assessment.

• Execution Excellence: Drive day-to-day execution of central operations, ensuring <0.01% breach in SLAs across all pharma delivery pipelines. • Program Management: Design and execute operational playbooks for scaling, cost control, compliance,

Role- Lead plastic injection moulding ops for Tier-1 auto clients Ensure quality, efficiency, safety & timely delivery Oversee planning, tooling & maintenance Adhere to IATF 16949/ISO standards Manage team & production KPIs Focus on effeciency.

Candidate can control the production Planning and production PPC in architectural hardware industry and report as per KRA & KPI Required Candidate profile Candidate should have worked as Production Manager in similar hardware architectural industry as production head can controll all system production can handle manpower and contractor in production

Job Title : Manager (Projects) Reports to : The Joint Chief Executive Officer, CH i PS Number of Positions: 1 Responsibility Summary: Chhattisgarh Infotech Promotion Society, Government of Chhattisgarh invites applications from enterprising and aspiring candidates for the position of Manager (MG-P). Chhattisgarh Infotech Promotion Society (CH i PS: www.chips.gov.in ) is the nodal agency and prime mover for propelling IT growth & implementation of the IT & e-Governance projects in the State of Chhattisgarh. CH i PS is involved in the end-to-end implementation of some mega IT Projects like, SDC, SSDG, SWAN, GIS, e-Procurement etc. A professional approach is being adopted for the implementation of IT Projects using the services of e-governance experts and consultants from corporate and academia. ICT has the potential to significantly improve this contribution. In doing so, Government of Chhattisgarh seeks to create an IT environment in the state wherein investments in IT are not only encouraged but actively facilitated. We aim to achieve quality and excellence in state government services to citizens, state transactions with citizens and businesses, and internal state governmental operations/functions through the strategic deployment of information technologies. The role of the Manager is to ensure that the strategic and organisational objectives as well as the values of CH i PS are put into practice. In conjunction with other members of staff they will ensure organisation growth through directing and managing operational activities to ensure they are delivered in accordance with the strategic objectives. The Manager will be responsible for overseeing project operations, project finance, helping and creating organisational and program budgets in collaboration with the JCEO and other team members, and undertaking other miscellaneous tasks as and when they arise. The post holder is responsible ensuring organisational effectiveness by providing leadership for the organisation's financial functions. They are required to work with the staff team, and contribute to the development and implementation of organisational strategies, policies and practices. The Manager will plan, direct and manage the performance of all internal project operations, so as to maintain and develop organisational growth in accordance with the overall strategy. The candidate should be an outcome-oriented executive, capable of leading the creation of and energising the institutional, human and technical capacities necessary to realize the unique and ambitious ICT agenda of the State. The candidate should fulfil the mandatory requirements listed below, and should embody a rich combination of the requirements listed as desired. Mandatory: Educational qualification : B.E./B.Tech.(IT/CS/E&T)/ MCA or M. E./M. Tech or equivalent, recognised by or under the regulations etc. of relevant regulatory body, obtained upon successful completion of studies (excluding studies in distance education mode) as a regularly enrolled student; in respect of degrees or diplomas awarded abroad, candidate should submit relevant details establishing equivalence with the above qualification, and the decision of the Selection Committee regarding the acceptability of such qualification as equivalent qualification shall be final. Age : Candidate should be energetic and dynamic as the job profile would entail extensive interaction with various stakeholders and should be result-oriented. S/he should not be more than 35 years of age on the date of issue of the recruitment notice. For age related relaxations, please refer the Recruitment Rules. Experience : At least experience of 5 years in case of Bachelor's degree or 2 years in case of Master's degree; of managing software development/ IT deployment projects. The candidate must have independently handled at least 2 projects on all aspects from concept stage to implementation. They should be strong in the assessment of project needs and their resolutions, system integration, quality assurance besides handling large project teams. They should be aware of software, mobile and telecom technology tools and deployment issues. Job Description : Project technology and project management for state wide eGovernance delivery project. Overall handling of project operations & ensuring resolution of routine issues. Work with state government department to gauge and create demand of strategic solutions and fulfil the same. Must have the ability to reach out and work with the senior government official in various departments. Develop and implement project management procedures and methodologies to achieve business goals. Play a significant role in long-term planning, with the view to delivering operational excellence. Develop individual program/ project budgets. Identify project risks and recommend appropriate solutions. Manage resource assignment, work allocation and software and hardware requirements for project. Work closely with various teams and stakeholders to identify, develop, and implement opportunities to improve processes, products and/or services. Manage strategic initiatives or specific projects and ensure that operating project is running efficiently with optimized usage of organisations resources. Should have a knowledge and experience of service delivery and project execution. Desirable: Leadership and teamwork: Experience of successfully building and leading a team. Analytical and conceptual ability: Demonstrated ability in analysing IT & Mobile development scenarios, defining key performance indicators (KPIs),and the strategy for achieving them Programmatic ability: Demonstrated ability in translating KPIs and the strategy for achieving them into actionable plans and projects, executing them, and monitoring their implementation against the KPIs and project milestones. Communication skills: Proficient in both written and oral communication in English and Hindi. Key Skills: 3+ year experience as Team Lead in IT Industry, well versed in developing, managing and executing project plans. Experience in managing e-Governance domain Projects. Proven experience in handling multiple technologies. Ability to arrive at realistic development estimates, and challenge when required. Proven experience on e-Governance project preferably should have expertise. Leadership skills to coach/mentor/motivate associates. Not just project coordination, but also should be very conversant on operational issues so that he/she should provide quick and relevant solutions. Excellent verbal/written communication and interpersonal skills. Strong leadership skills with ability to exhibit and instil confidence in team members. Customer (Government) Engagement Ability to manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meets commitments. Strong Analytical skills with ability to scythe diverse information, Design workflows and procedures. Strong technical background, ability to understand the technical environment of various entities and if needed to suggest improvements. Good time management skills. KINDLY NOTE: APPLICATION ARE ACCEPTED ON OR BEFORE JULY 6th 2025 only.

Roles & Responsibilities: Data Access and Management Access and utilize data from all SAP machines from the Data Lake Develop interactive dashboards connected to the bill-to-cash process Monitor key performance indicators (KPIs) related to billing efficiency and throughput time Analyze data to identify trends and opportunities for process improvement SAP SD Module Expertise Utilize SD data to extract insights and identify areas for optimization Collaboration and Communication Serve as the main contact person between service owner billing and development team Facilitate communication and ensure alignment on billing-related initiatives KPI Monitoring and Management Create and maintain KPIs related to the billing process Monitor and track KPI performance to measure progress and identify areas for improvement Automation Initiative Develop and propose solutions for automating billing processes Explore technologies such as EDI, customer portals, and email for automation opportunities Support and Collaboration Support the service owner in initiatives to increase efficiency and automation in the billing area Collaborate with other departments to streamline billing-related processes

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

In a typica day, you wi be owning the execution pan for customers. As their business need change, you wi need to assess and recacuate the path to success. You wi interact reguary with the customers team and even take action to make changes to the customers coud account to execute your recommendations. You wi identify gaps that the customer may have that woud prevent them from achieving that success and then buid pans to cose those gaps. Working cosey with FinOps Principas, you wi document and present your findings with the customer and encourage open productive discussion. Pan, execute and track new and existing customers Coud Savings Program across AWS and/or Azure. Lead discussions and manage customers commitment based discounts across a savings instruments. Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program Perform anaysis and present reguar operationa reviews to customer & Apptio eadership Coaborate with an interna goba team to grow a strategicay important part of the Apptio business Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Required education Bacheor's Degree Preferred education Bacheor's Degree Required technica and professiona expertise Overa, 5+ years of industry experience. Hands-on experience with a coud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Pan, execute and track new and existing customers Coud Savings Program across CSP's . Deep knowedge of rate optimization at AWS (Savings Pans, Reserved Instances) Track record of increasing FinOps maturity Demonstrated abiity to break down compex probems into sub-tasks and track outcomes Experience in customer-facing roes such as consuting, customer success or equivaent experience Lead discussions and manage customers commitment based discounts across a savings instruments. Anayze customer business objectives and use the Apptio Coudabiity patform to buid insightfu reporting, dashboards and savings program Perform anaysis and present reguar operationa reviews to customer & Apptio eadership Coaborate with goba team to grow a strategicay important part of the Apptio business Partner with other Apptio domain experts to bring together the coective suite of Apptio products to generate insights across customers tota IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams Exceent verba, written and interpersona communication skis in both technica and non technica contexts

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Planning & executing multi-location health screening camps,leading field operations, managing MIS,KPIs, developing project proposals & reports,ensuring clinical & regulatory compliance,strategic partnerships & driving healthcare advocacy initiatives.Responsibilities: Planning & Execution of Multi-Location Health Screening Camps: Develop detailed project plans, timelines, and budgets for health camps across various geographical locations. Oversee all logistical aspects, including site selection, equipment procurement, participant registration, and resource allocation (medical staff, volunteers, supplies). Coordinate with internal teams and external partners to ensure seamless execution of camp activities. Identify potential challenges and develop contingency plans to ensure smooth operations. Leading Field Operations: Provide strong on-site leadership and supervision during health camps, ensuring adherence to protocols and schedules. Manage and motivate ground teams, including medical professionals, support staff, and volunteers. Ensure efficient workflow, patient flow, and resource utilization at each camp location. Address operational issues and emergencies effectively and promptly. Managing MIS (Management Information System) & KPIs (Key Performance Indicators): Design, implement, and maintain robust MIS for capturing essential data from health camps (e.g., number of screenings, types of tests, demographics, outcomes). Monitor and analyze key performance indicators (KPIs) to assess camp effectiveness, reach, and impact. Generate regular data-driven reports for internal stakeholders and external partners, highlighting achievements and areas for improvement. Ensure data accuracy, integrity, and confidentiality. Developing Project Proposals & Reports: Prepare comprehensive project proposals for potential health camp initiatives, including scope, objectives, methodology, budget, and expected outcomes. Draft detailed post-camp reports, impact assessments, and progress reports for donors, partners, and internal review. Present project findings and recommendations to management and stakeholders. Ensuring Clinical & Regulatory Compliance: Work closely with medical teams to ensure all health screening activities adhere to clinical best practices and quality standards. Stay updated on relevant healthcare regulations, guidelines, and ethical considerations (e.g., medical waste disposal, data privacy like HIPAA if applicable, local health department guidelines). Ensure all necessary permits, licenses, and approvals are secured for camp operations. Implement and monitor compliance protocols to mitigate risks. Strategic Partnerships & Stakeholder Management: Identify, cultivate, and maintain strong relationships with key stakeholders, including local government bodies, community leaders, NGOs, corporate CSR teams, and healthcare providers. Collaborate with partners to leverage resources, expand reach, and enhance the impact of health camps. Represent the organization in meetings and forums related to community health. Driving Healthcare Advocacy Initiatives: Integrate health education and awareness components into camp activities. Support and contribute to broader healthcare advocacy campaigns by providing data, insights, and field-level experiences. Identify community health needs and gaps, contributing to the development of new programs.

KPI Analysis & Reporting: Monitor, analyze, and present KPIs; identify trends and improvement areas. Client Reporting: Provide accurate KPI reports, address queries, and maintain transparency. Warehouse Operations: Ensure warehouse efficiency aligns with KPIs; analyze performance metrics like inventory, turnaround time, and order accuracy. Process Optimization: Recommend improvements to boost efficiency and meet performance targets. Cross-Functional Coordination: Collaborate with teams to achieve KPI goals and ensure effective communication with clients.

Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Help the organizations processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Identify opportunities and take action to improve overall productivity across all channels Identify opportunities and take action to improve quality of conversations Handle escalations, need based Skill Set: Previous experience of working in fuel logistics Strong understanding of supply chain operations movement of fuel Experience in working in a matrix organization Proven work experience as Operations Manager or similar role Organizational effectiveness Experience budgeting and forecasting Familiar with business and financial principles Excellent communication and analytical skills Leadership ability Outstanding organizational skills Graduate in any stream

Drive FP&A, budgeting, cost control, profitability analysis, MIS, and business partnering. Support audits, compliance, strategic initiatives, and cross-functional projects. Liaise with stakeholders and enable data-driven business decisions.

We’re on the lookout for a passionate and experienced /. – & to enhance our employee engagement and recognition initiatives nad Design comprehensive reward systems in org.

Role & responsibilities: : Assist in managing inbound and outbound operations, ensuring timely and accurate receipt and shipment of goods. Monitor and improve processes to enhance productivity and efficiency Coordinate with customers, transporters, and other departments to ensure smooth operations. Ensure compliance with company procedures and safety standards. Monitor employee performance and provide feedback Address and resolve employee issues. Assist in managing inventory levels and ensuring accuracy. Participate in inventory counts and cycle counts Analyze data to identify areas for improvement Monitor and report on key performance indicators (KPIs)

Role & responsibilities 1. Service Delivery Oversight Ensure delivery of IT services in accordance with agreed SLAs and KPIs. Manage the performance of services to clients (internal or external) to ensure high standards. Coordinate with technical teams to ensure timely resolution of incidents, requests, and problems. 2. Client Relationship Management Act as the main point of contact for key client stakeholders regarding IT service delivery. Regularly conduct service reviews and meetings with clients to discuss performance and improvement opportunities. Manage client expectations and ensure customer satisfaction. 3. Incident, Problem & Change Management Oversee the incident lifecycle to ensure timely resolution. Coordinate with support teams during major incidents and escalate as required. Ensure proper handling of change management with minimal disruption to business operations. 4. Continuous Service Improvement Identify areas of improvement in service delivery and drive initiatives for efficiency and performance enhancement. Implement feedback mechanisms and conduct root cause analyses on service issues. Drive automation and standardization of processes where applicable. 5. Governance and Compliance Ensure adherence to ITIL framework and company policies. Monitor compliance with information security, data protection, and regulatory standards. Maintain documentation of service procedures and standards. 6. Team Leadership & Coordination Lead a team of service desk agents, support engineers, and technical staff. Provide guidance, coaching, and performance feedback to ensure team effectiveness. Coordinate with other IT units (infrastructure, development, security) for integrated service delivery. 7. Reporting & Communication Prepare and deliver regular reports on service performance, incidents, and capacity planning. Maintain clear communication between technical teams, business units, and external partners. 8. Resource Management Ensure optimal utilization of resources and cost-effective service management Preferred Candidate Profile IT Service Delivery Manager: Bachelor's degree in IT, Computer Science, or related field 5+ years in IT service delivery or IT operations ITIL Foundation or higher certification (preferred) Experience in managing support teams and client accounts Background in Managed Services or enterprise IT environments Proven track record of meeting SLAs and driving service improvement Strong interpersonal and leadership skills Ability to work under pressure and manage multiple priorities Excellent written and verbal communication skills

TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements

1. Hiring for Senior team lead for Leading PMS. 2. Defining KRA / KPI of each personnel with department heads. 3. Monthly KRA review and compile the result sheet monthly, 4. Exp of social and IATF audits handling MBA regular must. Required Candidate profile 4. Quarterly / Half yearly / Yearly reviews yearly reviews to track the progress against the defined KRA’s / KPI’s. 5. Induction & onboarding, Process offer letter, appointment letter etc.

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Rotational Shift Required Candidate profile At least 1-2 years of experience in a chat support role focused on quick resolution. Proficiency in using chat software and CRM tools. Strong command of written English Qualification -Min Graduate Perks and benefits Health Insurance

Job Summary Varuna Integrated Logistics Pvt.Ltd is looking for Team Leader - Warehouse Operations to join our dynamic team and embark on a rewarding career journey The Team Leader - Warehouse Operations is responsible for overseeing and managing the daily operations of the warehouse, ensuring efficient and accurate handling of inventory, timely order fulfillment, and a safe working environment The incumbent will lead a team of warehouse associates, driving productivity, fostering teamwork, and maintaining high standards of operational excellence Key Responsibilities: Leadership and Team Management:Lead, coach, and mentor a team of warehouse associates, promoting a positive and collaborative work culture Assign tasks and responsibilities to team members, ensuring proper utilization of resources and optimizing productivity Conduct regular team meetings, performance reviews, and provide constructive feedback for continuous improvement Inventory Management:Monitor inventory levels and collaborate with the inventory control team to maintain accurate stock records Oversee the receiving, inspection, storage, and dispatch of goods, ensuring timely and accurate processing Implement inventory management best practices to minimize stock discrepancies and inventory carrying costs Order Fulfillment:Coordinate with the order processing team to ensure timely picking, packing, and shipping of orders Monitor order accuracy, quality of packaging, and adherence to customer-specific requirements Streamline order fulfillment processes to meet customer delivery commitments Operational Efficiency:Develop and optimize workflows, standard operating procedures (SOPs), and best practices to improve warehouse efficiency Identify opportunities for process automation, technology implementation, and continuous process improvement Monitor key performance indicators (KPIs) related to productivity, accuracy, and operational efficiency Health and Safety:Enforce and promote a strong safety culture, adhering to all safety guidelines and regulations Conduct regular safety audits, inspections, and ensure proper training of warehouse staff on safety protocols Address and mitigate potential safety hazards promptly

KPI Analysis & Reporting: Monitor, analyze, and present KPIs; identify trends and improvement areas. Client Reporting: Provide accurate KPI reports, address queries, and maintain transparency. Warehouse Operations: Ensure warehouse efficiency aligns with KPIs; analyze performance metrics like inventory, turnaround time, and order accuracy. Process Optimization: Recommend improvements to boost efficiency and meet performance targets. Cross-Functional Coordination: Collaborate with teams to achieve KPI goals and ensure effective communication with clients.

Role & responsibilities Assist the General Manager in formulating the company's annual operating plan by breaking down strategic goals into departmental KPIs and actionable tasks Coordinate and optimize the collection and review of annual/quarterly performance appraisal indicators for each department to ensure measurable outcomes Establish and maintain performance tracking mechanisms; analyze organizational performance and provide data-driven improvement recommendations Collaborate with business department heads to troubleshoot execution challenges and offer professional guidance and coordination Develop and manage a dynamic project management system; track, analyze, and report on project achievements and status Support the implementation and promotion of key company projects in collaboration with management Preferred candidate profile Key Knowledge Areas: Familiarity with company KPIs and project management methodologies Understanding of company operations, including annual goal setting, task decomposition, and project implementation Knowledge of operating cost structures Proficiency in MS Office, particularly PowerPoint presentations Skills Required: Excellent communication skills Proactive mindset with strong execution ability Data sensitivity and analytical capability Strong problem-solving skills with the ability to integrate team resources and think systematically Core Abilities: Logical thinking and structured problem-solving Strong execution ability Negotiation skills Perks and benefits Subsidized Canteen Facility Healthy and affordable meals at the workplace Company-Provided Transport: Hassle-free commute with our dedicated transport service Family Medical Insurance Compreh:ensive health coverage for you and your family Performance Incentives B:e rewarded rewardrewarded for your contributions with performance-based bonuses Diwali Bonus Celebrate the festival of lights with a special annual bonus Supportive Work Culture A collaborative and growth-oriented environment Career Development Opportunities for skill-building and internal growth

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for Minimum 8 years of relevant experience in Supplier Management or Procurement domain"Minimum 3 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for Minimum 6 years of relevant experience in Supplier Management or Procurement domain"Minimum 2 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 2 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Day to day production management, Relative and Absolute Utilization Target fulfilment People Handling Skill , Team motivation, Improvement in associate management Responsible for implementing & sustaining standards ( tracking sheets , SWCT) Adherance to leveling standards LIWAKS+ Fufillment Ensuring Safety, Quality ( Production Handling ) & Owning Change over Improvements Leading SFMC Timely preparation of monthly reports & Driving measures on KPI through PDCA approach. Responsible to analyse and implement actions for production related failures (Internal Q issues) with use of problem solving tools Responsible to perfoem daily LPC to ensure adherance of standards Qualifications B. E with 3+ years or Diploma with 8+ years