Client Servicing | Jeevansaathi.com | Noida

About BU: Jeevansathi.com

Jeevansathi.com is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things.

Job Objective:

The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.

Job Description: 

• Onboarding of Premium members and help them in setting up their profile
• Understanding the client's requirements for a “Jeevansathi” and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)
• Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings
• Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report
• Handling escalation of the clients
• Achieving process SLAs and MIS report generation
• Ensuring adherence to the defined process and accuracy levels on transactions
• Build long term relationship with the client by provide best serving experience

Required Skills: 

• Excellent verbal and written communication skills
• Aptitude for fostering positive relationship building
• Client handling skills
• Customer Focus
• Attention to detail
• Knowledge of Indian matrimonial norms
• Flexibility with rotational offs and rotational shifts

Desired Skills: 

• Experience in handling premium customers/large accounts within voice/inbound processes
• Good with MS office to capture and understand customer feedback real time
• Multi-Tasking (E-mails & Tools) and coordinating with different team