Client Servicing Executive

Job Description

Designation-Client Servicing. Industry-Outdoor Advertising. Location-Delhi. Work from Office. Budget up to 45k per month. Key Responsibilities: 1. Client Relationship Management Serve as the primary point of contact for clients, addressing their needs promptly and effectively. Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention. 2. Understanding Client Needs: Conduct regular meetings with clients to understand their requirements and expectations. Gather detailed feedback and preferences to tailor our services to meet client needs. 3. Service Delivery and Coordination: Coordinate with internal teams to ensure timely and accurate delivery of services. Monitor service quality and ensure it meets agreed-upon standards. 4. Issue Resolution: Address and resolve any client complaints or issues in a timely manner. Proactively identify potential problems and implement effective solutions. 5. Reporting and Documentation: Prepare regular reports on client interactions, feedback, and satisfaction levels. Maintain accurate records of all client communications and transactions. 6. Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services. Provide training and support to clients on utilizing our products/services effectively. Show more Show less