160 Client Service Jobs - Page 4

Top MNC hiring for voice process at Electronic City and Bommanahalli. Grads must. Excellent English (written and spoken) required. Freshers & Exp - Salary 4 to 6.5 LPA with 2 yrs intl voice (preferably banking). Safina-9845658638 Perks and benefits Good Incentive Packages,Transport, 5 Days, Top MNC

In this role, you will: Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables Provide subject matter expertise on due diligence documentation requirements and data sources Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables Compile and evaluate report results and escalate when necessary Resolve moderately complex issues and lead team to meet functional area process deliverables Leverage solid understanding of the function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

About this role: Wells Fargo is seeking a Due Diligence Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Profound knowledge of local due diligence requirements of EU countries as applicable to high/very high-risk entities. Hands on experience on enhanced due diligence requirements for Trusts/SPVs/financial institutions Identifying and understanding ownership structures for all entity types End to end knowledge of RFIs/outreach process for gathering requiring client data by profiling their documents. Assess the risk level associated with new and existing customers using defined criteria. Perform continuous monitoring and screening of clients against various watchlist, sanctions list and regulatory requirements. Strong communication skills, both verbal and written, to effectively articulate findings and recommendations Proficient in due diligence databases, KYC software and other investigative tools. Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Profound knowledge of local due diligence requirements of EU countries as applicable to high/very high-risk entities. Hands on experience on enhanced due diligence requirements for Trusts/SPVs/financial institutions Analyze and verify customer information and documentation to identify potential risks and discrepancies. End to end knowledge of RFIs/outreach process for gathering requiring client data by profiling their documents. Assess the risk level associated with new and existing customers using defined criteria. Perform continuous monitoring and screening of clients against various watchlist, sanctions list and regulatory requirements. Strong communication skills, both verbal and written, to effectively articulate findings and recommendations Proficient in due diligence databases, KYC software and other investigative tools. Maintain and update customer profiles in compliance with internal policies and global regulatory requirements. Collaborate with other departments to resolve KYC related issues and provide guidance on regulatory requirements. Stay current with changes in KYC regulations and industry best practices. Job Expectations: Own client onboarding process to mitigate risk through a due diligence process Perform periodic KYC refresh basis risk rating and local Jurisdictional requirements in EMEA and APAC Participate in conducting complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals

About this role: Wells Fargo is seeking a Due Diligence Associate In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years of experience in one or a combination of the following: financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and or Compliance or Audit Programs of a banking back-office operations High proficiency with investigative and due diligence tools such as Lexis Nexis, World Check, World Compliance, etc. An expert in the banks Customer Identification Program (CIP) and in-depth knowledge of investigation methodologies. Strong background investigation knowledge and experience Moderate proficiency with Microsoft Office (Outlook, Word, Excel, etc.) Graduation in any stream Familiarity with and working knowledge of BSA/AML programs including all aspects of KYC and or other related risk and regulatory disciplines. Proven ability to collaborate with all levels of management and functional groups. Potential experience in Quality Control (QC) will be an added advantage.

We are looking for dynamic and self-motivated individuals to join our Financial Services Sales Team . This role involves direct sales of insurance products and requires strong interpersonal skills, market knowledge, and the ability to work independently. Must be graduate + 1 to 5 years of experienced in Insurance/FD/MF Key Responsibilities: Conduct field sales and client meetings to promote and sell insurance products. Develop and maintain strong relationships with potential and existing clients. Achieve sales targets and contribute to the company's revenue growth. Educate customers on different insurance policies and tailor solutions based on their needs. Regularly update sales data and reports. Travel within the assigned city and outskirts for client meetings. Eligibility Criteria: Education : MBA/ Graduates with minimum 1 year of experience Skills & Competencies : Basic knowledge of insurance products and sales techniques. Strong communication and negotiation skills. Ability to work independently and in a target-driven environment. Presentable and well-groomed appearance for client interactions. Additional Requirements : Candidates must be from the local area and have a strong understanding of the market.

Responsibilities Plan and coordinate various phases of the support service, such as staff requirements, applying client engagement teamwork plans, monitoring of hours and skills assessment Coordinate and participate in monitoring and review of quality control related to service delivery. Maintain relationships with abroad teams to provide excellent client service throughout the year through supervision of RDC staffassisting with review of work product, ensuring staff are performing proper self-review,providing guidance on testing,monitoring and reporting of productivity and adherence to work plan schedules on each assignment Maintain high technical and professional standards Promote and uphold firm policies and procedures Develop, motivate, and train staff level team members, advise on career development Participate in design and delivery of training programs to continually develop and expand knowledge and expertise through learning opportunities Proactively anticipates and address concerns and escalate issues as they arise Maintain own professional development through ongoing education/development opportunities Participate in a range of projects and open to collaborate and work with multiple teams; demonstrating critical thinking, problem solving, initiative and timely completion of work. Actively seek opportunities to expand services to US business teams Required Qualifications Bachelors in Commerce/MBA Qualified Chartered Accountant / ACCA / Licensed CPA 5+ years of relevant experience working in an accounting and audit related field Previous Big 4 experience preferred Excellent technical skills in accounting including GAAP and GAAS and IFRS Highly developed problem solving and analytical skills Relevant experience in providing effective management oversight of staff Ability to cultivate and maintain positive, productive and professional relationships Ability to influence and communicate with stakeholders at all levels Excellent verbal and written communication (English) as the position requires frequent communications with RSM client engagement teams Preferred Qualifications Experience in Capital Markets industry ( Broker-Dealers) Big 4 experience preferred Excellent technical skills in accounting including USGAAP and IFRS

1.Finding New Clients . 2.Cold calling corporate clients 3. Ensuring timely deliveries of the products to clients. 4. Maintaining good relationship with Existing clients. 1.Sales experience. 2. Mandatory to have a laptop. 3.Mandatory to have fluency in English communication. 4. Can relocate to Navi Mumbai. 5. Negotiation skill 6. Detail oriented 7. Actively cold calling clients .

Job Description About this role: Wells Fargo is seeking a Due diligence associate We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Engage with clients directly or indirectly through relationship managers to support meeting policies or regulatory requirements and focus on client satisfaction Conduct comprehensive research and background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate risks through documenting findings Review basic issues, policies or procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact Run periodic due diligence reporting supporting processes reflective of the current business environment Gather and input data utilizing resources to identify documentation required to meet policy or regulatory requirements Receive direction from supervisor and exercise judgment while developing understanding of function, policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

About this role: Wells Fargo is seeking a Senior Due Diligence Consultant We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Participate in conducting due diligence programs on moderately complex initiatives and deliverables within functional area and contribute to large scale planning related to functional area deliverables Provide subject matter expertise on due diligence documentation requirements and data sources Support business in execution of due diligence reporting processes and controls, interpret policies, guidelines and governance programs Review and analyze client onboarding processes and challenges that require research, investigation, evaluation, and selection of alternatives Provide subject matter expertise on documentation and data sources and exercise independent judgment to guide moderate to high risk deliverables Compile and evaluate report results and escalate when necessary Resolve moderately complex issues and lead team to meet functional area process deliverables Leverage solid understanding of the function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 4+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

1. Conduct research to identify new markets and client needs. 2. Actively sourcing new sales opportunities through cold-calling and emailing 3. Promote the company's services. 4. Arranging business development meetings with prospective clients 5. Attending conferences, meetings, and industry events. 6. Candidate must have laptop. 7. Candidate from Navi Mumbai preferred

Top MNC hiring for voice process at Electronic City and Bommanahalli. Grads must. Excellent English (written and spoken) required. Freshers & Exp - Salary 4 to 6.5 LPA with 2 yrs intl voice (preferably banking). Call Sameera 8951184874 Perks and benefits Good Incentive Packages,Transport, 5 Days, Top MNC

Assistant Manager and Client service | Senior Executive B2B sales, Mumbai, Mumbai Job description IndiaMART InterMESH Limited is hiring for clients ervicing profile. Designation : Executive , Sr. Executive , Assistant Manager & Manager Qualification : Graduate/MBA +1 year of relevant experience. Educational Qualifications: Any graduation ,and MBA/PGDM in Marketing Job Responsibilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in clients e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite Skills Required: client sevicing , business development , good communication Candidate Attributes: Critical Skills of a Suitable Candidate : Application of sales techniques Active listening and understanding the business contexts of clients Good Verbal and written communication Ability to work independently You Can Apply if you have: 70%+ marks in 10th and 12th B Tech / Graduate with minimum 1 years experience in sales Freshers with a Post Graduate Degree in Management

Planning, scheduling and managing the daily workflows of all client deliverables within the team. Responsible to review/prepare the NAVs of the hedge fund clients on a daily/Monthly basis. Prepare Cash/Position/Market Value Reconciliations and resolving breaks. Notify Clients/CSMs of valid breaks. If break are due to an erroneous or missing transaction in Accounting system, then make necessary adjustments Reviewing pricing of the portfolio and analysing the pricing exceptions if any. Reviewing the corporate actions booked in the system and ensuring that the same is correctly reflected in the books. Dividends/Interest Reconciliation with Broker reports Responsible for accruing/amortizing daily or monthly non-security related Fee accruals including management fees and financing accruals. Process non-automated transactions including OTC derivatives and their related cash movements. Effective communication with clients on daily reporting of Estimates/NAVs/Query resolutions. Checking that all OTC products traded by the client have been booked correctly. Booking of Capital Activities of the fund. Finalizing the month end NAV of the client and providing Investor Level Allocation reports at month-end. Providing support in Audits for funds in the preparation on financial statements. Complete audit reviews and ensure identified issues are documented and tracked to closure. Support operations on projects related to Automations/Work migrations/Conversions etc. Support global changes in Key operating procedures and implementation. Coordinating with Internal/External Stake holders such as Securities/Trades and Pricing Team, Reporting Team, Investor Services team, Auditors, Client Service Managers and Clients. Effectively monitoring deliverables to ensure high SLA compliance within set accuracy standards. Skills Required Experience working with an investment management or finance-related firm. Good knowledge of the investment industry with 9-12 Years in Hedge Fund administration or related industry experience. M.com/CA/MBA Finance/CFA Familiarity with Paxus is a major plus. An ability to think critically and objectively. Experience with general ledger accounting and, with demonstrated attention to detail and accuracy, analytical, technical, organizational, and problem solving skills. Proficiency in advanced Excel functions. Excellent communication and inter-personal skills. Work additional hours as needed. Team management Performance appraisal People growth and development

Planning, scheduling and managing the daily workflows of all client deliverables within the team. Responsible to review/prepare the NAVs of the hedge fund clients on a daily/Monthly basis. Prepare Cash/Position/Market Value Reconciliations and resolving breaks. Notify Clients/CSMs of valid breaks. If break are due to an erroneous or missing transaction in Accounting system, then make necessary adjustments Reviewing pricing of the portfolio and analysing the pricing exceptions if any. Reviewing the corporate actions booked in the system and ensuring that the same is correctly reflected in the books. Dividends/Interest Reconciliation with Broker reports Responsible for accruing/amortizing daily or monthly non-security related Fee accruals including management fees and financing accruals. Process non-automated transactions including OTC derivatives and their related cash movements. Effective communication with clients on daily reporting of Estimates/NAVs/Query resolutions. Checking that all OTC products traded by the client have been booked correctly. Booking of Capital Activities of the fund. Finalizing the month end NAV of the client and providing Investor Level Allocation reports at month-end. Providing support in Audits for funds in the preparation on financial statements. Complete audit reviews and ensure identified issues are documented and tracked to closure. Support operations on projects related to Automations/Work migrations/Conversions etc. Support global changes in Key operating procedures and implementation. Coordinating with Internal/External Stake holders such as Securities/Trades and Pricing Team, Reporting Team, Investor Services team, Auditors, Client Service Managers and Clients. Effectively monitoring deliverables to ensure high SLA compliance within set accuracy standards. Skills Required Experience working with an investment management or finance-related firm. Good knowledge of the investment industry with 9-12 Years in Hedge Fund administration or related industry experience. M.com/CA/MBA Finance/CFA Familiarity with Paxus is a major plus. An ability to think critically and objectively. Experience with general ledger accounting and, with demonstrated attention to detail and accuracy, analytical, technical, organizational, and problem solving skills. Proficiency in advanced Excel functions. Excellent communication and inter-personal skills. Work additional hours as needed. Team management Performance appraisal People growth and development

The successful PEFA - Associate candidate will join the Fund Services team and closely work with Clients and Client Service Managers based in the APAC/UK/US region to perform duties related to the administration of Private Equity Funds. You will review and sign off the NAV and Financials of the Private Equity and Hybrid Funds, including recording Journal Entries, preparing monthly/Quarterly/Annual Financials, processing payments, preparing investor notices and various client reporting. Your primary PEFA - Associate duties and responsibilities include: Review Capital Call and distribution workings, notices, and releases to respective investors Handle migration of Hybrid and PERE Funds from onshore locations independently and ensure SLA targets are met Identify and implement process improvement techniques to improve process efficiency and team productivity. To apply for this Private Equity Fund Accounting role, you will need a minimum of two years of experience, preferably into PERE and Hybrid Funds. You will also require the following: Experience working on Investran, eFront and Macro-enabled workbooks Experience handling audit requirements and ad hoc client requirements in fund accounting Good conceptual knowledge of accounting principles and financial statement preparation Experience working in Fund Accounting, NAV calculation and Financial Statement preparation.

Apex is looking for a Assistant Tax Manager to join its Tax Team. The successful candidate will be responsible for: Responsibility for a portfolio of business tax clients, including: Ownership of the business tax and corporate tax compliance including preparation of all relevant business tax returns. Ensuring client deadlines are met Ensuring HMRC deadlines are met, including filing deadlines and payment deadlines Providing ad-hoc tax advice under the supervision of the Tax Directors Liaison with other team members on accounting, payroll, cosec etc. to ensure adequate two-way flow of information Managing client expectations as to service delivery etc. Maintaining good client contact First port of call assistance for Team Leaders/Business Unit personnel on tax related matters Provide assistance to other team members as required, particularly at busy times Involvement in research and implementation of ad-hoc client related projects Assisting the with the Billing Process Upward management re. workflows, absences and other factors that affect client service Business planning Assisting Tax Managers on client related budgets and targets People Development First line on the job training of non-tax personnel and more junior tax team members Skills Required: The successful candidate should have at least 3 years work experience in a similar role and be ideally qualified under CTA, ACA or ACCA. Business and tax risk aware Client service oriented Very good client management skills . Good people management skills especially to develop people by motivating and coaching Willingness to build relationships and to communicate at all levels and across disciplines Ability to influence positively at all levels Openness to involve senior management in resolution of issues Able to disseminate information, both technical and client related, to other team members to increase awareness What You Will Get In Return: A genuinely unique opportunity to be part of an expanding large global business; Competitive remuneration commensurate with skills and experience; Training and development opportunities.

Key duties and responsibilities Individual/You should be able to review AML/KYC documents for all entity types. i.e Corporates, foundation/ Charities, institutional Investors, designated bodies etc. Individual/You should be well versed with any or all AML guidance for Cayman, Delaware, Australia, Ireland, Bermuda etc. Individual/You should have working knowledge of any or all of screening tools viz. World Check, Pythagoras, Lexus-Nexus etc. Individual/You should be well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Individual/You should have working knowledge of FATCA/CRS reporting. He/She should be able to review US tax forms i.e W9, W8-BEN, W8-IMY, Withholding statements etc. Individual/You should have good written and verbal communication skills. Individual/You should be able to keep records in good order and perform regular remediation activities as per the risk rating of investors. Individual/You should be able to work separately and collectively in a group as the situation demands. Individual/You should be able to create the required reports in time, without any reminders. Provide excellent client service Positive attitude and team spirit is a must. Keeping senior management appraised of operational issues in a timely manner. Prior experience in Transfer agency functions will be an added advantage. Qualification and Experience Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required Bachelors degree in commerce is desired 15+ years of relevant experience Candidates with strong experience in managing clients and escalations Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skill Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding Attention to detail and ability to work on multiple tasks Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required Bachelors degree in commerce is desired Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business .es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desires. desirable 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

Invoice Payments & Billings Manage Vendor Payments, coordinating the process with Facility Managers. Manage Client Billing, Invoice Reconciliation & consolidation for client & corporate purposes. General Ledger Management, Policies & Procedures & Audit Management of Month End process Accounts Receivables reconciliation Accounts Payable reconciliation Support in the implementation of short and long-term projects. Develop and implement the annual management plan; accomplish key performance indicators as identified by the Manager Client Reporting/Forecasting/Planning Annual Budget preparation, Monthly reconciliation of spend, Control variation of +/- 10% in Q1 and achieve +/- 2% by end Q4Invoice Reconciliation & consolidation for client & corporate purposes. Maintain finance trackers which are a feedback loop to ensure we are raising all savings & change orders as necessary and that our spend is within budgetary limits. Downloading and checking the TFM Monitor each reporting period for the client. Refer for Key Performance Measures as mentioned below Cost Management and Efficiency Analysis: Execution of plan to realize mitigation of cost impacts. Analysis of monthly and YTD spend with remedial action where needed Opportunity targeting & implementation: Realize Radical proactive cost restructuring, Proactive targeting of savings opportunities Support compliance with all legislative requirements and client contractual obligations; Support the leadership team in achieving all relevant KPIs throughout the term of the Contract; That the Client Satisfaction review is above Satisfactory; IPMP objectives for client service, employee management, self-development, and financial targets are met. Complete contract management responsibilities Finance process & regulatory communication within the organization and with the site teams. Continuous improvement in process to ensure the contract has the most updated financial process Improvement and savings initiatives for the sites as well as Jones Lang LaSalle Very good PC skills and be able to work as part of the team to create the annual budget for the account

Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate. To enable and amend and off-board Client trading profiles. Ensure that all our clients can access front end trading systems promptly. Your skills and experience A thirst for new learning with flexibility to change and grow within the role. Willingness to be flexible in working in different shifts. Good communication and interpersonal skills. Willingness to take on responsibility and learn new tasks. Ability to work quick and accurately, even under tight deadlines. A well-motivated and enthusiastic team player. Expected to develop credibility and demonstrate integrity with clients and colleagues. Accurate, thorough and highly responsible with good attention to detail.

Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working.

Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working.

Qualification: Any Degree Experience: 10+ Years Location: Pune Shift: US/UK Shift Work Mode: Hybrid (3days Work From Office) Contact : 7969797112 NOTE: Candidates having experience in Client Engagement from Media or Creative agencies can apply Responsibilities Work with agency partners to solve complex problems. Help create strategic plans to support business growth. Provide solutions and guidance to clients and internal teams. Lead projects from start to finish, ensuring timely delivery. Communicate clearly with clients, teams, and stakeholders. Create and present reports, insights, and recommendations. Build and maintain strong client and stakeholder relationships. Coordinate with all parties to ensure smooth collaboration. Have hands-on experience in media planning, buying, and activation. Use media expertise to improve and guide client campaigns.

We are hiring For Top MNC - Designation : Sr. Process Associate Role : Voice Process Location : Bangalore Ctc Upto 4.5 Lpa SAPNA - 9783067123 Priyal - 9772840956 Apply to: conversectsbangalore@gmail.com Thanks, Team Converse

Key responsibilities: Primary point of contact to respond to clients request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms. The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to: o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a clients service request in a timely, accurate and client friendly manner. o Further, investigate and identify the underlying root cause where appropriate. In addition, he/she may be required to perform additional tasks to support the business, such as: o Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature. o Provide support and undertake ad hoc projects as assigned. o Contribute to business growth by cross selling bank products and services. Technical & Behavioral Competencies Technical: Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels) Experience in a client facing role Comfortable with technology and MS office tools Project and problem management Proficient in written and spoken English Behavioral: Good aptitude to learn Enjoys the client interaction with excellent interpersonal skills Resourceful and able to resolve problems Meticulous and responsible Client-focused Specific Qualifications (if required): People management capability Skills Referential Behavioural Skills : (Please select up to 4 skills) Organizational skills Ability to collaborate / Teamwork Adaptability Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to anticipate business / strategic evolution Ability to develop others & improve their skills Ability to manage / facilitate a meeting, seminar, committee, training Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)