79 Client Service Jobs - Page 2

The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets. Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe. Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate. To enable and amend and off-board Client trading profiles. Ensure that all our clients can access front end trading systems promptly. Your skills and experience A thirst for new learning with flexibility to change and grow within the role. Willingness to be flexible in working in different shifts. Good communication and interpersonal skills. Willingness to take on responsibility and learn new tasks. Ability to work quick and accurately, even under tight deadlines. A well-motivated and enthusiastic team player. Expected to develop credibility and demonstrate integrity with clients and colleagues. Accurate, thorough and highly responsible with good attention to detail.

The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets.Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe. Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate. To enable and amend and off-board Client trading profiles. Ensure that all our clients can access front end trading systems promptly. Your skills and experience A thirst for new learning with flexibility to change and grow within the role. Willingness to be flexible in working in different shifts. Good communication and interpersonal skills. Willingness to take on responsibility and learn new tasks. Ability to work quick and accurately, even under tight deadlines. A well-motivated and enthusiastic team player. Expected to develop credibility and demonstrate integrity with clients and colleagues. Accurate, thorough and highly responsible with good attention to detail.

Role Responsibilities: Handle client queries and complaints via voice support Navigate various computer systems for efficient issue resolution Escalate complex concerns to supervisors Attend training sessions to improve service quality Key Deliverables: Provide prompt and professional support Maintain high customer satisfaction levels Adhere to company service protocols Complete assigned tasks with accuracy and efficiency

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging, etc. Drive metrics-driven continuous improvement and customer satisfaction. Must-Have: Proven experience in delivery management. Strong leadership and team management skills. Excellent communication and stakeholder management abilities. Proficiency in using ServiceNow (SNOW) toolset for incident management. Good-to-Have: Experience in managing Oracle-related projects. Familiarity with ITIL processes and frameworks.

Skill required: Cross support - Workforce Management (WFM) Qualifications: Any Graduation What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvements Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection Criteria Demonstrates excellent client care skills. Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Interfaces with other team leads, management and client staff and ensures good working relationships. Ensures the service line operations are efficient and effective and that SLA s are met.Ensure the first class delivery of service to clients. Participate in and/or support during Client visits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Description: We are looking for dynamic and self-motivated individuals to join our Financial Services Sales Team . This role involves direct sales of insurance products and requires strong interpersonal skills, market knowledge, and the ability to work independently. Must be graduate + 1 to 5 years of experienced in Insurance/FD/MF Key Responsibilities: Conduct field sales and client meetings to promote and sell insurance products. Develop and maintain strong relationships with potential and existing clients. Achieve sales targets and contribute to the company's revenue growth. Educate customers on different insurance policies and tailor solutions based on their needs. Regularly update sales data and reports. Travel within the assigned city and outskirts for client meetings. Eligibility Criteria: Education : MBA/ Graduates with minimum 1 year of experience Skills & Competencies : Basic knowledge of insurance products and sales techniques. Strong communication and negotiation skills. Ability to work independently and in a target-driven environment. Presentable and well-groomed appearance for client interactions. Additional Requirements : Candidates must be from the local area and have a strong understanding of the market.

Some of the things youll be doing: Build relationships with our clients to better understand their unique needs and concerns Fulfill requests and answer questions for internal and external customers via phone or electronically Research, analyze, review, and process legal documents Provide excellent client service to both internal and external clients Manage client portfolios and organize workflow to meet clients time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigate between multiple databases quickly and accurately Recommend process improvements where applicable Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services . What technical skills, experience, and qualifications do you need? At least 5+ years of experience working in a customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to detail and accuracy Strong prioritization and time-management skills Flexibility and agility, with the ability to multitask Problem-solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus

This role provides an opportunity to learn about the Investment Management business and the institutional and fiduciary clients we service. You will work directly with internal clients to resolve operational client issues and partner with teams across the Aladdin ecosystem to solve complex data issues. Initially supporting senior members of the team in all aspects of client service, you will be expected to progress rapidly and take on responsibility for your own assigned coverage in short order. Produce monthly, quarterly and ad hoc investment and portfolio analytics for clients Deliver a superior level of service to internal stakeholders across the client lifecycle Collaborate with global FIG teams to develop and implement best practices for client communications Leverage technology and data tools to enhance client service processes and to develop scalable solutions and process improvements across the function Participate in investment and client service training, and stay informed on developments to support client deliverables Mentor and lead junior analysts, fostering a culture of excellence and collaboration Qualifications The ideal candidate will possess: Bachelor s Degree or equivalent with strong quantitative skills 3-5 years of experience in financial services, preferably in client service, portfolio management support, or institutional relationship management in Fixed Income Proficiency in Microsoft Office Suite; PowerPoint and Excel, with experience in BlackRock Aladdin a plus Technical skills such as Python, Matlab or SQL a plus Insurance industry specific knowledge a plus Skills and Experience Required Demonstrated ability to analyze and synthesize complex information into clear, client-ready materials (e.g., presentations, reports) Exceptional written and verbal communication skills, with a client-first mindset and attention to detail Proven ability to manage multiple priorities and to work under pressure to tight deadlines and collaboratively with a wide range of teams and stakeholders Strong collaboration skills and ability to work cross-functionally with investment, relationship, and operations teams. A proactive, solutions-oriented mindset with a passion for delivering exceptional client experiences Excellent communication and interpersonal skills Demonstrate outstanding attention to detail and have a passion for thinking critically Flexible, responsive, and self-starting personality As understanding of investment products, capital markets, and the asset management industry We are looking for people who are Curious: You like to learn new things and have a balanced disrespect for status quo Brave: You are happiest outside your comfort zone Passionate: You feel personal ownership for the work you do and an aspiration to be better Open: You value and respect input from others Experimental: You make mistakes, but learn from them Savvy: You want to outsmart the problem

You are: Passionate about building technical solutions in partnership with engineering teams A self-starter who enjoys solving complex problems that deepen our understanding of end users Curious to learn new skills and willing to embrace work outside of your comfort zone Comfortable challenging the status quo and using your entrepreneurial spirit to create new solutions A team player who is energized by working in a fast-paced environment We are: Passionate about building innovative solutions that meet the needs of our clients Comfortable challenging the status quo Curious about financial markets and the technology ecosystem Results oriented & metrics driven Committed to fostering a purpose driven culture and working horizontally to break down silos Skills / Qualifications: 8+ years of experience in product management / business analysis / client service that includes building and launching technology in a B2B or B2C market Demonstrable track record of creating, growing and running a product line to market success Strong team player with ability to lead and influence Commercial acumen, with ability to prioritize and execute quickly Excellent written and verbal communication skills with the ability to present complex information clearly and concisely Strong analytical and problem-solving skills Ability to make data driven decisions and deliver results quickly BA/BS degree in Computer Science, Engineering, Economics, Finance, or equivalent practical experience Primary Responsibilities: Be a subject matter expert of personas, workflows, and tools within your product domain Influence teams across Aladdin to drive forward strategic product decisions Demonstrate a deep understanding of business, stakeholder and client needs Gather, evaluate & define detailed product requirements and product specifications Develop, prioritize, and maintain roadmaps, provide quarterly updates on deliverables and create content for management communications Develop a strong understanding of competitors and industry trends Provide technical/industry expertise to both sales and clients directly on how to leverage the Aladdin offering

About this role: Wells Fargo is seeking a Due Diligence Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

Should have experience with client handling and their escalation handling, immigration experience is a plus.

Responsibilities: Should follow the standard pre-decided SOP to resolve and close level 0/1 issues on the first call. Should capture all necessary data and specific details when transferring a ticket for L1/L2 support. Should ensure TAT is met as per committed SLAs. Should support CAC manager in ensuring least possible breakdown issues/tickets are being transferred to L2. Should ensure tickets are being generated and relevant details are being captured for every planned or unplanned activity performed at client site. Should ensure timely and effective action as per decided workflow basis priority and severity for each ticket Should ensure requisite internal/external escalation basis priority, severity and expected/elapsed resolution time Should ensure client satisfaction feedback is taken and captured for every ticket Should prepare and deliver regular productivity and performance reports to all clients as per decided schedule basis AMC Should ensure all relevant site specific documentation is captured and maintained in a systematic manner across all clients Should support CAC manager in creating and monitoring reliability and stability metrics for each installation Should support CAC manager in developing frameworks to predict potential failures based on past issues Should Monitor proactive alerts in dashboard and ensure that the same is timely communicated and resolved through L1/L2 engineers Requirements: Any Graduate Engineer with 0-2 yrs experience as NOC engineer / Incident Engineer at reputed B2B support / NOC team / Telecom Good analytical Problem solving skills Basic understanding of Linux, Microsoft OS communication protocols Excellent oral and written communication skills in English Past experience in client service will be an advantage ITIL Certification will be an advantage

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY. CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND! Freshers and Experienced both can apply . Job Details Process: International voice Process Work Location : Bangalore Cab Service: two way cab provided CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 3.5 Lakh) Shift Timings: Rotational Shifts US Shifts. Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered/ Freshers undergraduate can also apply!! Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *One way cab

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY. CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND! Freshers and Experienced both can apply . Job Details Process: International voice Process Work Location : Bangalore Cab Service: two way cab provided CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 3.5 Lakh) Shift Timings: Rotational Shifts US Shifts. Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered/ Freshers undergraduate can also apply!! Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred.

This job is provided by apna.co Prospecting and generating new business through leads and referrals. Presenting and selling insurance policies to potential clients. Advising clients on the best insurance policies that suit their needs. Maintaining client relationships and managing customer inquiries. Following up on leads and renewals. Keeping updated on industry trends and changes in insurance products.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

The position available is with the Prime Brokerage & Clearing Operations team. The reporting line is to a Team Manager as first line management, with further supervision by the Vice President. Key stakeholders and interactions will be with GS Trading and Sales Desks, Client Services Group, Engineering and Operations Teams, Credit, Legal, Compliance and external counterparties. The following tasks give an overview of what is required day to day: Developing and maintaining strong relationships with all stakeholders Business, Engineering, Operations and Credit. Actively engage, partner and drive changes, provide excellent service and support Delivering transactions in agreed timeframes, as per SLA's whilst improving quality of processing, reducing errors and inculcating the zero-error culture Process payments, journals and securities movements in accordance with Firm guidelines Monitoring and resolving trade management exceptions by interacting with clients, brokers & other Ops teams Effective pre-matching & fails management tasks to ensure timely settlement of trades with counterparties. Investigating and resolving discrepancies of positions (cash and securities) in the firm's books and records. Demonstrate effective client service by dealing with client queries with utmost sensitivity & urgency. Effective escalation on critical & high value breaks to senior management Provide technical expertise related to the implementation of new processes, global consistency, risk management, efficiency, and technology convergence initiatives among other projects. Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed. Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows. BASIC QUALIFICATIONS We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential. Exceptional client service and relationship building are required to interact with our clients and the team. The candidate should have a control focus and be achievement orientated to produce results to ensure that all risk is mitigated. Strong organizational skills required. Deadlines within this role are very strict with zero tolerance. Prompt escalation and clear communication is paramount. Be flexible, work on projects or aid other team members. PREFERRED QUALIFICATIONS Work experience in a Securities Middle Office, Trade Settlement, Cash Payment functions, trade support for 2+ years. Experience of playing a leading role in a team providing task supervision, support and training to more junior members. Control/Reconciliation or Prime brokerage operations experience would be a desirable Equities Industry and market knowledge would be an advantage.

RESPONSIBILITIES Effectively execute and manage the daily processes and activities. Identify and mitigate risk appropriately. Ensure accuracy and high quality of work while escalating outstanding exceptions/issues to relevant stakeholders Coverage and oversight of custodian and fund administrators to maximize potential value delivery across the firm Develop an understanding of inter connectivity between teams and functions. Ensure processes and systems are continuously reviewed and improved Achieve results within the team that adhere to expectations around timeliness, quality and cost effectiveness Partner with stakeholders from various teams and regions including our Sales/trading, Technology and Compliance groups for issue resolution and process improvement Identify and lead on efficiency opportunities within the team, support regulatory changes, as well as new client and business requirements Participate/ lead the implementation of organization wide initiatives and projects in order to meet set goals Develop knowledge of industry trends, competitive landscape and capabilities to facilitate business, increase efficiencies, improve controls and enhance client experience Supporting Portfolio Managers, Fund Boards, and Controllers by providing accurate and timely fund account information and overseeing all aspects of support of each pooled vehicle Provide superior client service and front to back oversight for GSAM's pooled vehicle complex Ability to operate independently and effectively drive multiple initiatives Detail oriented with the ability to quickly identify and learn pertinent information across wide range of products. PREFERRED QUALIFICATIONS AND SKILLS Bachelors/Master's degree with work experience in financial services. Positive attitude and eagerness to learn Strong numerical, analytical, technical and problem solving skills. Project management skills would be a value add Demonstrates excellent people and process skills Strong communication skills both verbal and written. Ability to create influence and impact Demonstrate willingness to deep dive into an issue or problem to establish and address root cause. Attention to detail and interest in problem solving Proven ability to effectively manage competing priorities and to work well under pressure in a team environment Demonstrate strong team player skills. Effectively collaborate with others both regionally and globally Lead by example to challenge status quo and look for innovative/creative ways to improve current processes and procedures Fund/ NAV experience would be an advantage Knowledge of fund products (i.e., mutual funds and alternative investment funds) and regulatory environments would be beneficial

Front Desk Management: Greet and welcome clients and visitors warmly as they arrive at the office, creating a professional and friendly first impression Client Engagement: Provide accurate and timely information in-person, over the phone, and via email. Assist clients with inquiries related to the companys services Communication Handling: Ensure all communication internal and external is prompt, courteous, and professional. Office Supplies & Premises Management: Maintain a tidy and well-organized reception area. Monitor and replenish office supplies and stationery, ensure pantry supplies are stocked, and oversee overall office cleanliness Housekeeping Coordination: Supervise and guide the housekeeping staff to ensure cleanliness standards are met and maintained throughout the office Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong verbal and written communication skills Excellent organizational and multitasking abilities A professional demeanor and presentable appearance Ability to manage confidential information with discretion Customer service-oriented with strong interpersonal skills

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for International Technical Support - Non-Voice process. Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication) Designation - Technical support Engineer. Shift Timing - US Shift Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Roles and Responsibilities Looking for candidates with Good communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be good in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Chat experience is preferred. Essential Functions: Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Desired Candidate Profile** 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.