172 Client Service Jobs - Page 6

This role provides an opportunity to learn about the Investment Management business and the institutional and fiduciary clients we service. You will work directly with internal clients to resolve operational client issues and partner with teams across the Aladdin ecosystem to solve complex data issues. Initially supporting senior members of the team in all aspects of client service, you will be expected to progress rapidly and take on responsibility for your own assigned coverage in short order. Produce monthly, quarterly and ad hoc investment and portfolio analytics for clients Deliver a superior level of service to internal stakeholders across the client lifecycle Collaborate with global FIG teams to develop and implement best practices for client communications Leverage technology and data tools to enhance client service processes and to develop scalable solutions and process improvements across the function Participate in investment and client service training, and stay informed on developments to support client deliverables Mentor and lead junior analysts, fostering a culture of excellence and collaboration Qualifications The ideal candidate will possess: Bachelor s Degree or equivalent with strong quantitative skills 3-5 years of experience in financial services, preferably in client service, portfolio management support, or institutional relationship management in Fixed Income Proficiency in Microsoft Office Suite; PowerPoint and Excel, with experience in BlackRock Aladdin a plus Technical skills such as Python, Matlab or SQL a plus Insurance industry specific knowledge a plus Skills and Experience Required Demonstrated ability to analyze and synthesize complex information into clear, client-ready materials (e.g., presentations, reports) Exceptional written and verbal communication skills, with a client-first mindset and attention to detail Proven ability to manage multiple priorities and to work under pressure to tight deadlines and collaboratively with a wide range of teams and stakeholders Strong collaboration skills and ability to work cross-functionally with investment, relationship, and operations teams. A proactive, solutions-oriented mindset with a passion for delivering exceptional client experiences Excellent communication and interpersonal skills Demonstrate outstanding attention to detail and have a passion for thinking critically Flexible, responsive, and self-starting personality As understanding of investment products, capital markets, and the asset management industry We are looking for people who are Curious: You like to learn new things and have a balanced disrespect for status quo Brave: You are happiest outside your comfort zone Passionate: You feel personal ownership for the work you do and an aspiration to be better Open: You value and respect input from others Experimental: You make mistakes, but learn from them Savvy: You want to outsmart the problem

You are: Passionate about building technical solutions in partnership with engineering teams A self-starter who enjoys solving complex problems that deepen our understanding of end users Curious to learn new skills and willing to embrace work outside of your comfort zone Comfortable challenging the status quo and using your entrepreneurial spirit to create new solutions A team player who is energized by working in a fast-paced environment We are: Passionate about building innovative solutions that meet the needs of our clients Comfortable challenging the status quo Curious about financial markets and the technology ecosystem Results oriented & metrics driven Committed to fostering a purpose driven culture and working horizontally to break down silos Skills / Qualifications: 8+ years of experience in product management / business analysis / client service that includes building and launching technology in a B2B or B2C market Demonstrable track record of creating, growing and running a product line to market success Strong team player with ability to lead and influence Commercial acumen, with ability to prioritize and execute quickly Excellent written and verbal communication skills with the ability to present complex information clearly and concisely Strong analytical and problem-solving skills Ability to make data driven decisions and deliver results quickly BA/BS degree in Computer Science, Engineering, Economics, Finance, or equivalent practical experience Primary Responsibilities: Be a subject matter expert of personas, workflows, and tools within your product domain Influence teams across Aladdin to drive forward strategic product decisions Demonstrate a deep understanding of business, stakeholder and client needs Gather, evaluate & define detailed product requirements and product specifications Develop, prioritize, and maintain roadmaps, provide quarterly updates on deliverables and create content for management communications Develop a strong understanding of competitors and industry trends Provide technical/industry expertise to both sales and clients directly on how to leverage the Aladdin offering

About this role: Wells Fargo is seeking a Due Diligence Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Own client onboarding process to mitigate risk through a due diligence process Participate in conducting less complex client due diligence processes, research and identify opportunities to mitigate risk Consult and provide support to interpret policies, guidelines and governance programs Support business in execution of due diligence reporting processes and controls Review and analyze client onboarding processes or challenges that require research, evaluation, and selection of alternatives Exercise independent judgment to guide medium risk deliverables Aggregate, evaluate and report results and escalate where necessary Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the due diligence function, policies, procedures and compliance requirements Collaborate and consult with peers, colleagues, managers and internal and external customers to resolve issues and achieve goals Required Qualifications: 2+ years of Due Diligence experience, or equivalent (including risk management, client service, operations support, or business process management) demonstrated through one or a combination of the following: work experience, training, military experience, education

Should have experience with client handling and their escalation handling, immigration experience is a plus.

Responsibilities: Should follow the standard pre-decided SOP to resolve and close level 0/1 issues on the first call. Should capture all necessary data and specific details when transferring a ticket for L1/L2 support. Should ensure TAT is met as per committed SLAs. Should support CAC manager in ensuring least possible breakdown issues/tickets are being transferred to L2. Should ensure tickets are being generated and relevant details are being captured for every planned or unplanned activity performed at client site. Should ensure timely and effective action as per decided workflow basis priority and severity for each ticket Should ensure requisite internal/external escalation basis priority, severity and expected/elapsed resolution time Should ensure client satisfaction feedback is taken and captured for every ticket Should prepare and deliver regular productivity and performance reports to all clients as per decided schedule basis AMC Should ensure all relevant site specific documentation is captured and maintained in a systematic manner across all clients Should support CAC manager in creating and monitoring reliability and stability metrics for each installation Should support CAC manager in developing frameworks to predict potential failures based on past issues Should Monitor proactive alerts in dashboard and ensure that the same is timely communicated and resolved through L1/L2 engineers Requirements: Any Graduate Engineer with 0-2 yrs experience as NOC engineer / Incident Engineer at reputed B2B support / NOC team / Telecom Good analytical Problem solving skills Basic understanding of Linux, Microsoft OS communication protocols Excellent oral and written communication skills in English Past experience in client service will be an advantage ITIL Certification will be an advantage

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY. CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND! Freshers and Experienced both can apply . Job Details Process: International voice Process Work Location : Bangalore Cab Service: two way cab provided CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 3.5 Lakh) Shift Timings: Rotational Shifts US Shifts. Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered/ Freshers undergraduate can also apply!! Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *One way cab

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY. CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND! Freshers and Experienced both can apply . Job Details Process: International voice Process Work Location : Bangalore Cab Service: two way cab provided CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 3.5 Lakh) Shift Timings: Rotational Shifts US Shifts. Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered/ Freshers undergraduate can also apply!! Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred.

This job is provided by apna.co Prospecting and generating new business through leads and referrals. Presenting and selling insurance policies to potential clients. Advising clients on the best insurance policies that suit their needs. Maintaining client relationships and managing customer inquiries. Following up on leads and renewals. Keeping updated on industry trends and changes in insurance products.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/clien Undertake product trainings to stay current with product features, changes and update Enroll in product specific and any other trainings per client requirements/recommendatio Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

The position available is with the Prime Brokerage & Clearing Operations team. The reporting line is to a Team Manager as first line management, with further supervision by the Vice President. Key stakeholders and interactions will be with GS Trading and Sales Desks, Client Services Group, Engineering and Operations Teams, Credit, Legal, Compliance and external counterparties. The following tasks give an overview of what is required day to day: Developing and maintaining strong relationships with all stakeholders Business, Engineering, Operations and Credit. Actively engage, partner and drive changes, provide excellent service and support Delivering transactions in agreed timeframes, as per SLA's whilst improving quality of processing, reducing errors and inculcating the zero-error culture Process payments, journals and securities movements in accordance with Firm guidelines Monitoring and resolving trade management exceptions by interacting with clients, brokers & other Ops teams Effective pre-matching & fails management tasks to ensure timely settlement of trades with counterparties. Investigating and resolving discrepancies of positions (cash and securities) in the firm's books and records. Demonstrate effective client service by dealing with client queries with utmost sensitivity & urgency. Effective escalation on critical & high value breaks to senior management Provide technical expertise related to the implementation of new processes, global consistency, risk management, efficiency, and technology convergence initiatives among other projects. Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed. Acting as a change agent solving problems at root cause whilst also taking / making opportunities to automate flows. BASIC QUALIFICATIONS We are looking for an enthusiastic and committed individual who is looking to operate in a dynamic working environment where communication and teamwork skills are essential. Exceptional client service and relationship building are required to interact with our clients and the team. The candidate should have a control focus and be achievement orientated to produce results to ensure that all risk is mitigated. Strong organizational skills required. Deadlines within this role are very strict with zero tolerance. Prompt escalation and clear communication is paramount. Be flexible, work on projects or aid other team members. PREFERRED QUALIFICATIONS Work experience in a Securities Middle Office, Trade Settlement, Cash Payment functions, trade support for 2+ years. Experience of playing a leading role in a team providing task supervision, support and training to more junior members. Control/Reconciliation or Prime brokerage operations experience would be a desirable Equities Industry and market knowledge would be an advantage.

RESPONSIBILITIES Effectively execute and manage the daily processes and activities. Identify and mitigate risk appropriately. Ensure accuracy and high quality of work while escalating outstanding exceptions/issues to relevant stakeholders Coverage and oversight of custodian and fund administrators to maximize potential value delivery across the firm Develop an understanding of inter connectivity between teams and functions. Ensure processes and systems are continuously reviewed and improved Achieve results within the team that adhere to expectations around timeliness, quality and cost effectiveness Partner with stakeholders from various teams and regions including our Sales/trading, Technology and Compliance groups for issue resolution and process improvement Identify and lead on efficiency opportunities within the team, support regulatory changes, as well as new client and business requirements Participate/ lead the implementation of organization wide initiatives and projects in order to meet set goals Develop knowledge of industry trends, competitive landscape and capabilities to facilitate business, increase efficiencies, improve controls and enhance client experience Supporting Portfolio Managers, Fund Boards, and Controllers by providing accurate and timely fund account information and overseeing all aspects of support of each pooled vehicle Provide superior client service and front to back oversight for GSAM's pooled vehicle complex Ability to operate independently and effectively drive multiple initiatives Detail oriented with the ability to quickly identify and learn pertinent information across wide range of products. PREFERRED QUALIFICATIONS AND SKILLS Bachelors/Master's degree with work experience in financial services. Positive attitude and eagerness to learn Strong numerical, analytical, technical and problem solving skills. Project management skills would be a value add Demonstrates excellent people and process skills Strong communication skills both verbal and written. Ability to create influence and impact Demonstrate willingness to deep dive into an issue or problem to establish and address root cause. Attention to detail and interest in problem solving Proven ability to effectively manage competing priorities and to work well under pressure in a team environment Demonstrate strong team player skills. Effectively collaborate with others both regionally and globally Lead by example to challenge status quo and look for innovative/creative ways to improve current processes and procedures Fund/ NAV experience would be an advantage Knowledge of fund products (i.e., mutual funds and alternative investment funds) and regulatory environments would be beneficial

Front Desk Management: Greet and welcome clients and visitors warmly as they arrive at the office, creating a professional and friendly first impression Client Engagement: Provide accurate and timely information in-person, over the phone, and via email. Assist clients with inquiries related to the companys services Communication Handling: Ensure all communication internal and external is prompt, courteous, and professional. Office Supplies & Premises Management: Maintain a tidy and well-organized reception area. Monitor and replenish office supplies and stationery, ensure pantry supplies are stocked, and oversee overall office cleanliness Housekeeping Coordination: Supervise and guide the housekeeping staff to ensure cleanliness standards are met and maintained throughout the office Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong verbal and written communication skills Excellent organizational and multitasking abilities A professional demeanor and presentable appearance Ability to manage confidential information with discretion Customer service-oriented with strong interpersonal skills

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for International Technical Support - Non-Voice process. Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication) Designation - Technical support Engineer. Shift Timing - US Shift Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Roles and Responsibilities Looking for candidates with Good communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be good in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Chat experience is preferred. Essential Functions: Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Desired Candidate Profile** 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

JOB SUMMARY: The TDM Business Partner Senior Associate (senior associate) will support the identification and development of learning and performance-related business initiatives. This includes working closely with the TDM Managers, key stakeholders and subject matter experts in analyzing, designing, developing, implementing, facilitating and evaluating the business talent development plan. Primary responsibilities include conducting needs assessments, designing learning curriculums, facilitating courses, and working with subject matter experts to develop content - all of which include education, experiences, exposure and environment. The senior associate will also work on special projects related to a line of business learning strategy as well as enterprise initiatives that support the firm, talent, and TDM strategies. This position will work closely with the broader TDM team to ensure one firm needs are addressed (consistency across TDM teams, as appropriate), as well as leveraging instructional design and technological solutions. Coordination with various departments and other resources within the organization is required. ESSENTIAL DUTIES: Gathers data and conducts initial analysis on data to offer insights or recommendations on solution effectiveness or other decisions. Provides critical leverage in advising, developing, planning, executing, facilitating and evaluating the practice and program curriculum to support the Firm, business partner, talent, and learning strategies. Responsibilities include but are not limited to: Serving as a learning advisor to leaders, subject matter experts, curriculum owners, and developers to uncover and define learning needs and design appropriate learning and development solutions that address the needs of the business Leading project teams and providing administrative support for workstreams Working closely with key stakeholders to support the overall success of the learning and development plans Facilitating sessions for professional or core skill courses for all levels, in small or large group settings Observing training, reviewing facilitator and program evaluations. Summarizing, providing feedback and offering creative solutions for enhancements, as appropriate. Responsible for creating and executing a project plan including the development of timelines in sufficient detail to meet established deadlines, course goals, and NASBA requirements. Resolves and/or escalates issues in a timely fashion. Works closely and collaborates with other TDM senior associates on topics common to all Business Partners and/or TDM as a whole. The TDM senior associate team identifies issues and opportunities for common understanding, recommends and implements best practices, works on TDM projects either as self-identified or assigned by the TDM Leadership team and creates a sense of unity and teamwork within the TDM team as a whole. Other duties as assigned. EDUCATION/CERTIFICATIONS Required: Bachelor's degree or equivalent experience Preferred: Degree in education, instructional design, human resource development, or related area; master's degree TECHNICAL/SOFT SKILLS Required: Proficiency with PowerPoint, Word, Excel and SharePoint Basic knowledge of instructional design principles Strong skills in these areas: Facilitation/presentation skills Interpersonal and communication (verbal and written) Problem solving Organizational and time management Project management Ability to respond and be adaptable to changing priorities Preferred: Proficiency with SmartSheet Intermediate knowledge of instructional design principles Evaluation design and assessment skills Content knowledge in or experience working with experts in assurance, tax or consulting EXPERIENCE Required: 4+ years relevant experience Practical knowledge of learning implementation and employee development Managing projects and stakeholders Client service and issue resolution Compiling and reviewing data to recommend business decisions Preferred: Experience in instructional design Experience in professional services industry LEADERSHIP SKILLS Required: Ability to work with individuals from multiple levels within the organization. Ability to manage multiple projects, plan project timelines, and lead projects to completion Ability to provide and receive feedback Location - Kolkata,Hyderabad,Bengaluru,Gurugram

Goldman Sachs Asset Management is one of the world's leading investment managers and provides institutional and individual investors with investment and advisory solutions, with strategies spanning asset classes, industries, and geographies. We help our clients navigate today's dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. We extend these global capabilities to the world's leading pension plans, sovereign wealth funds, central banks, insurance companies, financial institutions, endowments, foundations, individuals and family offices. The Client Coverage Group (CCG) within Asset Management is dedicated to retaining, expanding and supporting existing client relationshipsby ensuring exceptional client service, operational support, and risk management. This involves partnering closely with the sales team, keeping them abreast of recent interactions with clients, and collaborating with business and operations teams to address clientqueries.The India CCG team will support the global CCG team in delivering these outcomes. HOW YOU WILL FULFILL YOUR POTENTIAL Contribute to a broad platform that serves as the client's main point of contact for a diverse set of functional areas, including Portfolio Management, Trading, Operations, Legal, and Compliance Provide a superior level of service across all aspects of client experience, including management of client inquiries, ad hoc issue resolution, and enabling customized and standardized report delivery Help coordinate life-cycle events of client accounts, including implementation of new business, account restructures/terminations, and impact from regulatory changes. Requires managing tasks across various teams including Strategic Client Services, Client Implementation, Portfolio Management, Trading, Operations, Controllers, Risk Management, Legal, Compliance, and Accounting/Billing Work on special projects that build out the service model and infrastructure to create scale and efficiencies within the CCG organization Manage client deliverables including reporting requirements (performance and operational reporting, commentaries) and other service needs as identified by the client Navigate the organization internally and collaborate across teams including business and operations to resolve client queries in a timely fashion Respond to information requests from clients including information questionnaires, audit requests, and ad-hoc and recurring client inquiries Develop a strong awareness of client interests and investment trends coupled with the intellectual curiosity to explore and research those areas to best deliver the resources of the firm to our clients BASIC QUALIFICATIONS Bachelor's degree, preferably in business or finance-related studies 3+ years of work experience at an asset management firm / other financial services organization Strong project management and problem solving skills including an ability to organize and track multiple threads of activity to deliver on tight timelines and a hands-on approach to resolving issues, in partnership with other teams Strong interpersonal skills including an ability to build trust and confidence of colleagues across different regions, strengthen relationships through ongoing dialogue, and collaborate well with others internally to meet client needs Basic knowledge of the asset management business, financial markets and investment funds or separately managed accounts An understanding of portfolio construction, risk management or accounting principles would be beneficial Highly organized with exceptional attention to detail, time management skills and excellent follow-through Strong written and oral communication skills Motivated and proactive self-starter with strong work ethic Proficient in Microsoft Excel, Power Point and Word and exposure to business intelligence tools PREFERRED QUALIFICATIONS Financial services industry experience

Job Description: We are looking for dynamic and self-motivated individuals to join our Financial Services Sales Team . This role involves direct sales of insurance products and requires strong interpersonal skills, market knowledge, and the ability to work independently. Must be graduate + 1 to 5 years of experienced in Insurance/FD/MF Key Responsibilities: Conduct field sales and client meetings to promote and sell insurance products. Develop and maintain strong relationships with potential and existing clients. Achieve sales targets and contribute to the company's revenue growth. Educate customers on different insurance policies and tailor solutions based on their needs. Regularly update sales data and reports. Travel within the assigned city and outskirts for client meetings. Eligibility Criteria: Education : MBA/ Graduates with minimum 1 year of experience Skills & Competencies : Basic knowledge of insurance products and sales techniques. Strong communication and negotiation skills. Ability to work independently and in a target-driven environment. Presentable and well-groomed appearance for client interactions. Additional Requirements : Candidates must be from the local area and have a strong understanding of the market.

Job Description: We are looking for dynamic and self-motivated individuals to join our Financial Services Sales Team . This role involves direct sales of insurance products and requires strong interpersonal skills, market knowledge, and the ability to work independently. Must be graduate + 1 to 5 years of experienced in Insurance/FD/MF Key Responsibilities: Conduct field sales and client meetings to promote and sell insurance products. Develop and maintain strong relationships with potential and existing clients. Achieve sales targets and contribute to the company's revenue growth. Educate customers on different insurance policies and tailor solutions based on their needs. Regularly update sales data and reports. Travel within the assigned city and outskirts for client meetings. Eligibility Criteria: Education : MBA/ Graduates with minimum 1 year of experience Skills & Competencies : Basic knowledge of insurance products and sales techniques. Strong communication and negotiation skills. Ability to work independently and in a target-driven environment. Presentable and well-groomed appearance for client interactions. Additional Requirements : Candidates must be from the local area and have a strong understanding of the market.

What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze In this role, you ll be in charge of one of the busiest places in the office the front desk. Constantly on the go, you ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you ll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff regardless of their level and their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Job Description: We are looking for dynamic and self-motivated individuals to join our Financial Services Field Sales Team . This role involves direct sales of insurance products and requires strong interpersonal skills, market knowledge, and the ability to work independently. Experience: 0-3 years (Sales/Insurance preferred) ( 0 to 3 years of experience/Both male and female candidates are eligible) Key Responsibilities: Conduct field sales and client meetings to promote and sell insurance products. Develop and maintain strong relationships with potential and existing clients. Achieve sales targets and contribute to the companys revenue growth. Educate customers on different insurance policies and tailor solutions based on their needs. Regularly update sales data and reports. Travel within the assigned city and outskirts for client meetings. Eligibility Criteria: Experience : Candidates with prior field sales experience preferred. MBA (Marketing) freshers are encouraged to apply. Education : Bachelor's degree in any discipline. Skills & Competencies : Basic knowledge of insurance products and sales techniques. Strong communication and negotiation skills. Ability to work independently and in a target-driven environment. Presentable and well-groomed appearance for client interactions. Additional Requirements : Candidates must be from the local area and have a strong understanding of the market.

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging, etc. Drive metrics-driven continuous improvement and customer satisfaction. Must-Have: Proven experience in delivery management. Strong leadership and team management skills. Excellent communication and stakeholder management abilities. Proficiency in using ServiceNow (SNOW) toolset for incident management. Good-to-Have: Experience in managing Oracle-related projects. Familiarity with ITIL processes and frameworks. Mandatory Key Skills ServiceNow,team management,ITIL,Service delivery management*,client service*