Client Service Analyst

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incorporate measures of quality into team goals and expectations and work to ensure their achievement; clearly communicate performance metrics and standards with direct reports and ensure accountability; including coaching, recognition and performance management, as needed Coordinate work activities with other team supervisors to ensure consistency in management of team in regards to following established policies, best practices, performance management and process adherence, across entire team Assists Onsite manager to help identify solutions to resolve customer and service issues in a timely manner Identify and coordinate on-going training for existing team members to improve efficiencies, job skills, knowledge, personal growth and performance Facilitate the onboarding of new employees, helping them to feel welcome and understand their roles in the organization. Taking care of End to End Recruitment Ensure contractual performance guarantees and program satisfaction ratings are met and/or exceeded for all customers Collaborate with EAP Business Operations leadership to monitor on-site product utilization and present data, to support staffing level changes as appropriate; create requisitions, conduct new hire behavioral interviews and ensure highly skilled and qualified candidates are selected and hired Actively identify, present and disseminate relevant and timely information to the team; create agendas and facilitate team meetings; conduct and/or delegate meeting follow-up action items and ensure completion Discuss and create development plans and goals with direct reports through quarterly meetings to ensure growth within current roles and future opportunities within the company Work with Human Capital on compensation planning, performance management, employee relations concerns/issues and employee development Vendor/ provider Management and new vendor empaneling Invoicing and coordination with the billing department Roster management of the Team and ability to make reports Other projects and activities as directed by manager Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Must be a Graduate Msc Psychology ,Counsellor background Good with people management experience of 3+ years Good knowledge on MS Office, Reporting, Roaster Management At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #njp