Client Service Analyst

Job Description

RTM-Client Service Officer acts as a single point of contact for managing all Deutsche Bank custody Clients for the Security Services (SES) business. The scope of the role includes Settlements, Corporate Actions, Income, Reporting, Tax, and Account administration across the EMEA region. Your key responsibilities Provide support to clients on all day-to-day service, transactional, and client management-related queries, applying the highest standards, primarily for Securities Services clients across regions. Support with account opening, maintenance, and closure for various regions in EMEA. Ensure smooth onboarding and offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service Level Agreement (SLA) preparation and reviews with clients. Participate in client calls with the Sales Team. Manage escalations with Network Teams of clients. Manage and participate in due diligence visits or calls across EMEA regions. Identify the need for client visits, initiate them, and participate where necessary. Handle and resolve client complaints. Knowledge of invoice and fee proposal preparation for clients. Conduct regular bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in technology projects for SES business. Review and manage client documentation. Work closely with the client management team to ensure client satisfaction. Contribute to continuous improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must (C1 level). Minimum of 5 to 8 years of client services/client-facing experience overall, with at least 1 year in the Securities Services business covering Custody & Clearing, Fund Services. Excellent communication and interpersonal skills, and a strong team player. Knowledge of client setup and service agreements, including respective terms and conditions. Knowledge of markets and settlement practices across European markets. Understanding of securities operation products such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt response to client and network escalations. Fluency in English and German (written and verbal); other languages a plus. Prompt communication and escalation of difficult and risk-laden client complaints. Adherence to internal control, reporting, and compliance guidelines. Willingness to cooperate across teams and departments (open-door policy). Realistic priority-setting considering the overall scope of tasks. Efficient, structured, independent, and autonomous working style.