Senior Customer Relationship Management Executive

Veda Infra Projects

2 - 7 years

6 - 7 Lacs

Mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

customer relationship management Customer Service Customer Satisfaction Customer Management Service Management Client Satisfaction Customer Relationship Customer Support Bank Loan Flats Registration Customer Care Cancellation Payment Follow up Customer Handling CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation:

Role & responsibilities

Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.
Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession.
Sending welcome emails to customers along with intimation of customer relationship manager email.
Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan. Coordinating for Bank Loan NOC, Payment Follow ups, Sending Payment Receipts.
Responsible in maintaining MIS and report to the line manager.
Responsible for sending Demand Letter, Payment receipt, Allotment Letter.
Attending customers with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query.
Collection of payment dues, against demands generated with construction progress.

Preferred candidate profile

Educational

Qualifications

&

Certifications:

Bachelors degree in business administration, Marketing, or a related field. MBA is preferred.

Core Competencies:

Efficient organizational skills, strong leadership and team management skills, attention to detail, decision making skills, strong verbal communication, negotiation and interpersonal skills.

Software Proficiency:

Ms Office

More Jobs at Veda Infra Projects

Administration Manager

Pune

7.0 - 12.0 yrs

INR 6 - 9 Lacs

Front Desk Executive

Mumbai

3.0 - 8.0 yrs

INR 3 - 4 Lacs

Senior Customer Relationship Management Executive

Mumbai

2.0 - 7.0 yrs

INR 6 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Relationship Management Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.