Client Relationship Manager

As a Client Relationship Manager at our innovative advertising agency, you will play a crucial role in maintaining strong relationships with our clients. Your primary responsibility will be to ensure seamless communication, client satisfaction, and successful delivery of marketing campaigns, ultimately driving client retention and fostering growth opportunities. You will serve as the main point of contact for assigned clients, promptly addressing their needs and concerns and building long-term, trust-based relationships by understanding their objectives and delivering on expectations. Collaborating with internal teams such as creative, media, and strategy, you will develop, execute, and optimize campaigns to ensure timely delivery, scope adherence, and quality standards met. Identifying opportunities for upselling or cross-selling agency services, you will present new ideas, strategies, and solutions to clients to drive their business success. Additionally, you will provide clients with regular updates, performance reports, and campaign insights, utilizing campaign metrics to offer recommendations for improvement. Your qualifications should include a Bachelor's degree in Marketing, Advertising, Communications, or a related field, along with 1-2 years of experience in client-facing roles, preferably in an advertising or marketing agency. A strong understanding of marketing principles, advertising processes, and campaign lifecycle, coupled with excellent communication, negotiation, and interpersonal skills, will be essential. You should also demonstrate a proven ability to manage multiple accounts and projects simultaneously and be familiar with project management tools and CRM software. Personal attributes we value in this role include being highly organized with a keen attention to detail, a creative problem-solver with a customer-centric mindset, resilient under pressure, adaptable to changing priorities, and passionate about advertising, trends, and client success. This is a full-time position with a day shift schedule and a performance bonus. The work location is in person, and the application deadline is 28/12/2024.,