Job
Description
Experience with a top-tier Event Management Company is desired. Only applicants with prior experience in a similar Events or Exhibitions company in an account manager's role will be considered. About Buzznation: Founded in 2017, Buzznation is a US and India-based integrated Events & Experiential Marketing Company. With a focus on design, technology, and management, we utilize live and digital platforms to create engaging and unforgettable experiences for our clients. Our Experiential marketing solutions span events, exhibits, brand identity, permanent installations, and brand activations across the US, UK, Europe, and Australia. We are seeking communicative and proactive candidates who are enthusiastic about our company's services and offerings. The Client Relationship Manager will serve as the main point of contact for clients and should have a minimum of 5 years of experience in the Exhibitions & Events Industry, specifically handling billion-dollar tech and pharma clientele. Key responsibilities of the Client Relationship Manager include developing long-term relationships with clients, engaging with key business executives and stakeholders, and ensuring the successful delivery of our offerings based on client requirements. The role involves managing and cultivating client accounts to establish and maintain positive relationships with clients. The ideal candidate should hold a bachelor's degree in a relevant field and have at least 2 years of experience in the industry. Familiarity with industry concepts, practices, and procedures is essential, along with the ability to leverage experience and judgment to achieve goals. The Client Relationship Manager will report to the Senior Director of Global Business. Responsibilities: - Act as the primary point of contact, fostering long-term client relationships - Assist clients through various communication channels and meetings - Establish trust with key accounts and stakeholders - Ensure timely and successful delivery of solutions/services as per customer needs - Communicate progress to internal and external stakeholders - Track key account metrics and enhance the organization's reputation - Maintain client satisfaction and deliver exceptional service - Analyze consumer behavior data - Collaborate with the sales team to onboard and nurture client relationships - Contribute to process development and documentation for a seamless customer journey - Facilitate communication between clients and internal teams Requirements: - Demonstrated account management experience with top-tier event companies - Strong communication and influencing skills across all organizational levels - Excellent listening, negotiation, and presentation abilities - Minimum of 5 years of exhibition industry experience - Patient, active listener with a willingness to adapt - Passion for service and deep digital understanding - Self-motivated with a proactive approach - Integrity, reliability, and maturity in relationship building - Ability to prioritize tasks, think critically, and solve problems - Strong time and project management skills with a focus on improvement - Attention to detail and adherence to deadlines Preferred Skills & Proficiencies: - Prospecting, teamwork, and planning skills - Relationship building, people skills, and initiative - Customer focus and emphasis on excellence - Management of multiple projects with attention to detail.,
