City Operations Manager

0 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Manage and oversee the day-to-day operations of all Z Hotels in Bangalore.
  • Ensure seamless guest experiences by maintaining high service standards.
  • Monitor and improve

    occupancy rates

    , revenue, and profitability.
  • Coordinate with the sales, marketing, and reservations teams to optimize bookings.
  • Oversee

    housekeeping, front office, and F&B operations

    to ensure efficiency.
  • Implement and monitor SOPs for operational excellence across all hotels.
  • Handle vendor management, procurement, and cost optimization.
  • Lead and train on-ground hotel staff to deliver top-quality service.
  • Ensure

    compliance with safety, hygiene, and statutory regulations.

  • Analyze performance metrics, prepare reports, and present operational updates to leadership.
  • Resolve escalated guest issues and ensure high customer satisfaction scores.

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