City Operations Manager

Role & responsibilities Operations & Execution Oversee day-to-day operations in clinic. Ensure seamless coordination between dermatologists, technicians, logistics, and customer service teams. Monitor inventory, supply chain, and service availability to meet demand efficiently. Revenue & Business Growth Drive customer acquisition and retention strategies in collaboration with marketing and sales teams. Identify business expansion opportunities, including partnerships with local businesses, dermatologists, and wellness centers. Optimize pricing models, service offerings, and promotional activities to maximize profitability. Customer Experience & Service Quality Ensure high standards of service delivery, customer satisfaction, and brand consistency. Handle escalations and implement processes to improve customer feedback management. Work closely with the product and technology teams to enhance service offerings based on customer insights. Team Leadership & Performance Management Build, train, and manage a high-performing operations team, including customer service, logistics, and clinic staff. Set KPIs, track performance, and ensure operational targets are met. Foster a culture of excellence, accountability, and continuous improvement. Compliance & Process Optimization Ensure adherence to health and safety regulations, local government guidelines, and company policies. Identify inefficiencies in workflows and implement process improvements. Leverage technology and data analytics to enhance operational efficiency Preferred candidate profile Looking for a candidate who is having experience in the logistics, operations, routing, CRM, and roaster management.