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City Operations Manager

City Operations Manager

Zolo

5 - 9 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

operations management hospitality management sales marketing reservations housekeeping front office vendor management procurement cost optimization leadership training compliance safety regulations performance analysis report preparation customer satisfaction food beverage operations hygiene regulations statutory regulations

Work Mode

On-site

Job Type

Full Time

Job Description

As the Hotel Operations Manager at our Z Hotels in Bangalore, you will be responsible for managing and overseeing the day-to-day operations to ensure a seamless guest experience. Your primary focus will be on maintaining high service standards, optimizing occupancy rates, revenue, and profitability. You will work closely with sales, marketing, and reservations teams to maximize bookings and coordinate various operational aspects. Your role will extend to overseeing housekeeping, front office, and F&B operations to guarantee efficiency and quality service delivery. Implementation and monitoring of Standard Operating Procedures (SOPs) across all hotels will be crucial for operational excellence. Vendor management, procurement, and cost optimization will also fall under your purview. Leading and training on-ground hotel staff will be essential to ensure top-quality service delivery. Compliance with safety, hygiene, and statutory regulations will be a key responsibility. You will also be required to analyze performance metrics, prepare reports, and present operational updates to the leadership team. Handling escalated guest issues and ensuring high customer satisfaction scores will be part of your role in maintaining the reputation of our hotels. Your dedication to operational excellence and commitment to delivering exceptional guest experiences will be instrumental in the success of our hotels in Bangalore.,

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City Operations Manager