City Head

Mission

Drive the growth of demand and supply in Delhi, ensuring sustainable expansion and operational efficiency.

Outcome (Delhi)

• Scale city operations to 360,000 deliveries and 15,000,000 INR revenue monthly together with Marketing & Sales teams

• Within two weeks, develop a comprehensive growth plan for the city and secure approval from the Leadership team and CEO.
• Be prepared for monthly reviews, committing to the agreed-upon metrics.

• Develop and expand four experimental areas (starting with Patel Nagar), partnering with Product, Marketing and Sales teams in their experiments

• Identify Growth Opportunities: Develop a list of potential growth opportunities. For each opportunity, define key success metrics and establish timelines for experimental phases within three weeks.
• Launch & Track Experiments: Collaborate with cross-functional teams to launch these experiments. Continuously track the defined metrics.
• Bi-weekly Review & Analysis: Prepare for bi-weekly reviews to report results, providing detailed analysis of experiment outcomes.

• Build and lead a high-performing operations team

• Define and finalize the team structure, including detailed responsibilities and budget, in collaboration with the Leadership Team (LT).
• Spearhead the hiring process, managing interviews and aiming for initial results within the first month.

Competences

• You have a track record of managing operations under strict P&L profitability constraints
• Would be an advantage: you have a track record of accelerating business growth dramatically or reverting a decline
• You have analytical skills and are good at spotting problems by analyzing business metrics
• You can build, manage and grow an efficient team
• You are good at managing external stakeholders (key customers, government, etc).
• You are good at understanding users, their needs and behavior; in our case, couriers.

Traits that matter:

• You are ready and enjoy being deeply hands-on
• You are not afraid of dealing with challenging business situations and making unpopular decisions