52 Churn Management Jobs

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offerings. Develop and implement action plans based on these findings. Termination Request Management: Establish a robust process for capturing termination requests, meticulously documenting the reasons for termination, and recording all efforts made to retain the customer. Management Reporting: Prepare regular management reports in Excel, providing key metrics on retention rates, churn drivers, and the effectiveness of retention initiatives. This includes reports on Net additions of links & revenue. • • Churn Analysis and Reporting: Conduct detailed churn analysis, present findings on Net addition of links & revenue, identify areas of concern, and propose actionable improvement measures. Collaboration: Work closely with other departments (e.g., Sales, Customer Support, Network Operations) to address customer issues and implement retention strategies. Qualification & Experience: • Graduate with minimum of 2 years of proven experience in customer retention within an ISP (Internet Service Provider) organization is highly preferred. • • Strong understanding of Internet Leased Line and MPLS services is a plus. Good knowledge & experience in Microsoft Excel, including advanced functions and data analysis tools (e.g., pivot tables, charts, formulas). • • • • Proficiency in Microsoft PowerPoint for creating and delivering management presentations. Excellent communication, interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Tuesday, January 07, 2025 Page 1 Human Resources/JD Tikona Infinet Ltd. Key Skills: • • • • • • • Customer Retention Churn Analysis Data Analysis Microsoft Excel (Advanced) Microsoft PowerPoint Communication (Written and Verbal) Problem-Solving Notes : Any exception to the above to be approved by COO-TIL/Head HR Tuesday, January 07, 2025 Page 2 Human Resources/JD Tikona Infinet Ltd. Tuesday, January 07, 2025 Page 3

We are looking for an experienced Team Lead for managing desk Account Managers focused on building and driving a strong retention-focused strategy, reduce churn, and uncover upsell and cross-sell opportunities within existing accounts. This role is critical to strengthening long-term customer relationships. Responsibility: Team Leadership & Development: Lead, coach, and manage a team of 20 Desk Account Managers. Set and monitor KPIs around Customer Retention, Revenue Protection, Upsell pipeline, and Account Health scores. Drive daily huddles, pipeline reviews, and regular performance check-ins to ensure team success. Retention & Churn Reduction: Build and execute customer engagement strategies that focus on proactive retention & contract renewals etc Analyze usage trends, support tickets, and network quality data to pre-emptively resolve issues that may lead to churn. Implement feedback loops with Customer Service, Technical Support, and Network Ops to improve customer experience. Account Expansion & Lead Generation: Enable Desk Account Managers to nurture warm leads for product upgrades. Operational Excellence: Monitor customer lifecycle metrics and provide regular reporting on churn, NPS, and revenue impact. Cross-functional Alignment: Partner with Field Sales, Technical Support, and Product teams to ensure customer issues are quickly resolved. Experience: 7-10 years of relevant experience in Customer Experience (Domain Retention, Account Management) Skills Required: Understanding customer issues Excellent Excel Skills Retention Skills Account Management 6-9 yrs. of experience and knowledge in customer experience partnerships with co-workers and build relationships with stakeholders

Responsibilities: * Monitor churn rates & identify at-risk customers * Develop strategies to reduce attrition * Collaborate with cross-functional teams on retention initiatives Provident fund

About The Role (JD) for the Customer Service Manager (CSM) role in Pune: Job TitleCustomer Service Manager (CSM) – L1/L2 LocationPune, India DepartmentFIG (ROMG) Experience2–5 years Job Overview: We are looking for a Customer Service Manager (CSM) for our Pune location, focused primarily on backend activities and data-driven customer support. The ideal candidate will possess strong communication skills and prior experience in handling external and internal customer service via multiple channels. Key Responsibilities: Handle customer service operations via phone, email, and social media. Manage data entry, data handling, and reporting tasks efficiently. Support churn management and data management activities. Coordinate with internal teams to resolve customer issues and escalations. Requirements: Proven experience in external and internal customer service. Proficiency in MS Office and strong data management skills. Ability to communicate fluently in English, Hindi, and Marathi. Must be a local resident of Pune. Must own a two-wheeler. 2 – 5 years of experience in the telecom industry, particularly in Data Management and Churn Management, is preferred.

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service and Tech teams to enable smooth, rewarding customer journeys, identify gaps, implement solutions, and drive Surveys, feedback Job Responsibilities: Serve as the primary point of contact for customers and manage their end-to-end lifecycle. Facilitate a seamless onboarding process to help customers get up and running successfully. Develop and maintain strong, long-term relationships with customers through regular engagement and communication . Collaborative coordination with Customer Service and Tech teams to promptly resolve issues and address customer concerns. Identify bottlenecks or gaps in the customer experience by analyzing key interaction points. Implement solutions and process improvements to enable a smooth and rewarding customer journey. Prepare and share customer-specific dashboards and reports to track progress and performance. Gather customer feedback through surveys and direct conversations; analyze this data to extract actionable insights and guide ongoing enhancements and innovations (using tools like CSAT and NPS). Job Knowledge (Prerequisite) Proven experience in Customer Success, Client Servicing, or Account Management. Ability to collaborate with cross-functional teams (Customer Service, Tech, Product) to efficiently resolve customer issues. Ability to analyse customer data and extract actionable insights for retention and customer satisfaction. Familiarity with software and customer engagement tools. Ability to manage multiple accounts and priorities while retaining strong attention to detail. A customer-centric approach , passionate about delivering a great customer experience Skill Set Client Relationship Management Collaborative Teamwork and Cross-Functional Coordination Data Analysis and Report Generation Time Management and Ability to Handle Multiple Priorities Customer-centric Mindset with a Passion for Customer Satisfaction Proactivity and Initiative in Identifying Improvement Opportunities Education Qualification & Experience Bachelor's degree in Business Administration, Marketing, Communication, or related discipline Certifications in Customer Success, Client Servicing, or related programs (such as Customer Success Manager certifications) are a plus. 3 to 5 years of Experience Proven track record of improving customer experiences, preferably with a strong emphasis on digital journeys. Interested applicants, please feel free to connect. Regards, Hema Chauhan Human Resources Phone : 9971389200 Email: hema.chauhan@teams.apeejay.edu

Responsible for the end-to-end process of customer facing Retention activity at Circles. Churn Management MIS, Collection, retrieval of boxes & assets. The Retention Manager is responsible for strategy implementation of the customer retention agenda. Required Candidate profile Preferred only from Telecom/ ISP/ Internet domain. Must have good critical thinking skills and exercise sound judgment

Skills Required : Data Analytics, customer retention, Customer Engagement, Loyalty, Customer Loyalty, Customer Life Cycle Management, Loyalty Programs, Retention, Customer Focus, Churn, Churn Management Desirable Skills : SQL Coding, Python, Customer Analytics

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 2+ years Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

@Request you to please share resume on akriti.kapoor@indiamart.com or you can WhatsApp resume on 9034322628. The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills: Application of sales techniques. Quick thinking and problem-solving. Verbal communication with active listening. Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills • Understanding of Client Segmentation, Data & Report Management.

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

JOB Title: Customer Success Manager - SuvarnaSetu Job Type: Full Time Reporting to: Director - Sales & Marketing CTC Package: 6 - 7 LPA Job Descriptions: Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role. Job Responsibilities: Product Training: Provide in-depth training sessions to the clients and their staff, showcasing the key features and functionalities of the app. Develop and maintain comprehensive training materials, documentation, and resources. Account Management: Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements. Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement. Usage Optimization: Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App. Provide recommendations on additional features or upgrades based on customer needs. Customer Communication: Communicate product updates, new features, and best practices to clients & their staff on a regular basis. Share success stories and case studies to showcase the value of the app and its impact on businesses. Issue Resolution: Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns. Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions. Customer Feedback: Gather clients feedback on their experiences with the SuvarnaSetu Business App. Use feedback to identify areas for improvement and share recommendation to the management and internal teams to implement necessary changes. Renewal Management: Monitor subscription renewals and proactively engage with clients prior to renewal dates. Present the value proposition and benefits of renewing the subscription to secure customer loyalty. Clients’ Advocacy: Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App. Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients. Regular Reports and Analysis: Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates. Provide regular reports and insights to management on clients success metrics. Required Skill Sets: Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Familiarity with CRM tools and customer success platforms. Ability to understand client needs and provide effective solutions to create win-win situations. Education: Master OR Bachelor's degree in Business, Marketing, or a related field. Experience: 4 to 5 years proven experience in customer success or account management roles. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry. Location: Based out of Ahmedabad. Willing to travel at Clients’ Site. Company Culture: Our Team comprises motivated individuals that help each other do remarkable things everyday. We face challenges together and we win together. And just like other humans, we make mistakes but we learn from them quickly.

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

CSM JD 2 Adtech Account Managers Very good communication skills AdTech background - Programmatic Advertising, Agency background Campaign Operations candidates should not be considered Candidate must be managing accounts, performing negotiations, discussing contracts Minimum of atleast 5 years of experience in AdTech industry is essential, besides the overall experience 6. Look for people in Account manager positions in agencies (digital marketing agencies and not creative agencies). 7. These account managers should have basic to intermediate understanding of ad-tech (Programmatic, DMP, CDP, DSP, SSP etc.) 8. Ask candidates if they have independently managed pricing negotiations, participated in pitches/ RFPs and managed end-to-end client relationships. 9. Understanding of client contracts is a plus.

CEDCOSS is seeking a passionate Sr. Customer Success Manager who will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SAAS and E-commerce solutions. You will be the primary point of contact for our clients, guiding them through their journey with our products and services. Your mission is to drive customer satisfaction, retention, and expansion through proactive engagement and personalized support. Responsibilities well trust you with: Customer Onboarding: Conduct thorough onboarding sessions to introduce clients to our products and services. Collaborate with the Sales and Implementation teams to ensure a seamless transition from the sales process to product adoption. Account Management: Develop and maintain strong, long-term relationships with key customer stakeholders. Continuously assess customer needs and goals, providing tailored solutions and recommendations. Upselling and Cross-Selling: Identify opportunities for customers to upgrade their subscriptions or purchase additional products or services. Collaborate with sales teams to execute upsell and cross-sell strategies. Renewals and Retention: Ensure that customers renew their contracts or subscriptions. Develop and execute retention strategies to prevent customer churn. Proactively engage with at-risk customers to address their concerns. Customer Education: Create and deliver training materials, webinars, and documentation to empower customers to maximize the value of our products. Keep customers informed about product updates, best practices, and industry trends. Support and Issue Resolution: Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution. Collaborate with technical support teams to resolve technical challenges effectively. Product Knowledge: Stay up-to-date on product updates, features, and capabilities. Be able to demonstrate and communicate the product's value to customers. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to align customer success efforts with the overall company strategy. Share customer insights and feedback with relevant departments to drive product improvements. Core Competencies: Bachelors degree in business, marketing, or a related field (Masters degree preferred). Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Demonstrated ability to manage multiple customer accounts simultaneously. Proficiency in customer relationship management (CRM) software. Data-driven mindset with the ability to analyze and interpret customer data. Key Skills: Customer Success Management Churn Management Customer Retention Strategies Account Management Onboarding and Training Upselling and Cross-Selling Issue Resolution Product Knowledge Cross-Functional Collaboration Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

Job Title: Account Management role Location: Chennai, Tamil Nadu Experience: 1-4years Employment Type: Full-Time Functional Area: Sales, Business Development Education: Bachelor's in Engineering (BE/B.Tech) Travel Requirements: Willingness to travel as per business Job Summary: We are seeking a dynamic and results-driven Account Manager to oversee and expand our client portfolio. The ideal candidate will be responsible for nurturing client relationships, driving sales growth, and ensuring exceptional customer satisfaction. Key Responsibilities: Strategic Account Management: Develop and implement comprehensive account plans aligned with clients' business objectives. Set and monitor sales targets, ensuring alignment with company goals. Client Relationship Management: Serve as the primary liaison between the company and assigned clients. Foster long-term relationships to promote client retention and satisfaction. Address client inquiries and resolve issues promptly. Sales Growth and Revenue Generation: Identify opportunities for upselling and cross-selling within existing accounts. Collaborate with sales teams to expand business opportunities. Monitor competitors' activities and adjust strategies accordingly. Cross-Functional Collaboration: Coordinate with internal departments (e.g., marketing, product development) to meet client needs. Ensure seamless delivery of products and services. Market and Industry Analysis: Stay informed about market trends, regulatory changes, and economic factors affecting clients. Provide clients with insights to navigate industry challenges. Reporting and Documentation: Maintain accurate records of account activities, sales metrics, and client communications. Prepare regular reports for internal stakeholders and clients. Event and Engagement Management: Organize client engagement activities, such as meetings, workshops, and events. Represent the company at industry events and trade shows. Key Skills & Qualifications: Proven experience as an Account Manager or in a similar sales role. Excellent communication and negotiation skills. Strong analytical and problem-solving abilities. Proficiency in CRM software and MS Office Suite, especially Excel. Ability to manage multiple accounts and meet sales targets. MBA in Marketing/Sales; Bachelor's in Engineering preferred. Willingness to travel as required.

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science.

Work Timings: 10:15 am 7:15 pm Working Days: Monday to Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Retention Marketing Manager Work Mode: 100% Work from Office Age Criteria: Up to 30 years Why IIDE: IIDE is Asia’s most trusted digital marketing institute, offering government-recognized online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: As a Retention Marketing Associate at IIDE’s Lower Parel campus, you will play a key role in executing and optimizing retention campaigns across Email, SMS, and WhatsApp channels. You will work closely with cross-functional teams to coordinate campaign execution, manage audience segmentation, monitor campaign performance, and maintain high content and data standards. This is an ideal opportunity for someone with a strategic mindset, technical proficiency, and a passion for data-driven marketing. What You'll Do: Campaign Execution & Coordination: Execute marketing campaigns via Email, SMS, and WhatsApp using tools like MoEngage, Leadsquared, Chat360, and Make. Collaborate with internal teams to align messaging and promotional strategies across platforms. Write clear and engaging copy for campaigns in coordination with the content team. Data Segmentation & Analysis: Analyze customer data from CRM systems to identify trends and segmentation opportunities. Create targeted audience segments to improve personalization and engagement rates. Conduct daily performance analysis of campaigns, providing insights for improvement. Cross-functional Collaboration: Work with various departments to ensure alignment and consistency in CRM efforts. Support the implementation of customer journey automation flows to boost retention. Requirements Must-Have: Experience: 1–2 years of hands-on experience in executing SMS, WhatsApp, and email campaigns. Tech & Tools: Strong understanding of marketing logic, workflows, and automation platforms such as MoEngage, Leadsquared, Chat360, and Make. Data Skills: Proficient in Google Sheets with the ability to use formulas for data segmentation and performance tracking. Digital Marketing Acumen: Basic understanding of digital marketing concepts and metrics. Communication: Strong written communication skills for crafting clear, concise messaging. Analytical Mindset: Ability to interpret data, extract insights, and suggest optimizations for better performance. Nice to Have: Innovation: Ability to recommend creative campaign improvements based on campaign data. Team Player: Collaborative attitude and the ability to thrive in a fast-paced, goal-oriented environment. Attention to Detail: Strong focus on content quality, campaign accuracy, and data hygiene. If you're excited about using marketing automation and customer insights to make a meaningful impact, we’d love to have you on our team.

Job description Title: Customer Success Manager Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST About BlackBeltHelp BlackBeltHelp is a leading provider of AI-powered IT and student services support solutions for higher education, dedicated to enhancing student experiences and institutional success. We partner with higher education institutions to deliver seamless, innovative, and cost-effective support solutions. Job Summary The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape. Key Responsibilities Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives. Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention. Proactively identify and pursue opportunities to expand BlackBeltHelps footprint within existing accounts through value-driven consultative conversations. Act as a trusted advisor to clients, aligning BlackBeltHelps solutions with institutional goals and demonstrating clear ROI. Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews. Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes. Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships. Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences. Qualifications & Requirements 3-5 years of experience in customer success, account management, or a growth-focused client-facing role in a B2B tech focused company. Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets. Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships. Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization. Technically savvy with a passion for learning and optimizing customer journeys. Self-motivated, results-oriented, and highly accountableable to thrive in a fast-paced environment. Experience with CRM tools and success platforms is required. Why Join BlackBeltHelp? Be part of a high-performing team where your impact is recognized and rewarded. Enjoy growth opportunities in a fast-moving, collaborative, and mission-driven environment. Play a key role in driving success for higher education institutions nationwide. If you're a motivated customer success professional ready to lead client relationships and drive real growth, we want to hear from you.

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals

About the roleThis is a true generalist business role that involves working closely with our CEO on growth and revenue initiatives It’s an intense, always on, high impact role If you enjoy all things business & sales, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role spans across unlocking new 0-1 motions in international markets, starting and scaling new channels like partnerships and events, overseeing sales and account management strategy & revenue operations What you’ll doPartner with sales teams on revenue maximisation initiatives ranging from pricing and packaging strategy to optimising demos and pitches for different segments of customers Setting up tooling and operational processes for sales monitoring and revenue planning Partner with CS teams on upselling and churn management strategy Own new 0-1 initiatives in international markets for expansion Own new channel initiatives like partnerships and event marketing Work closely with CEO on enterprise deals