Customer Success Manager Emarson Infotech Pvt Ltd

2 - 5 years

2 - 5 Lacs

Noida

Work from Office

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troubleshoot issues, and collaborate with internal teams to provide timely solutions. Performance Tracking: Monitor key success metrics such as product usage, customer engagement, and satisfaction scores to ensure a high level of retention. Strategic Consultations: Conduct regular business reviews with clients to align solutions with their evolving needs and digital transformation goals. Preferred candidate profile Bachelors degree in business, IT, or a related field. 2-5 years of experience in customer success, account management, or a related role in the IT/networking industry. Strong understanding of network integration, infrastructure solutions, and enterprise IT environments. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously. Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus. Customer-focused mindset with a passion for delivering value.

Posted 1 month ago

Apply

Service Head - Subscription Business and Customer Experience Strategy Winning Edge

18 - 25 years

40 - 50 Lacs

Gurugram

Work from Office

Job Summary: We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model. The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV). Key Responsibilities: Develop and execute customer retention strategies for subscription services. Optimize service workflows and automation to improve renewal rates. Analyze churn data, NPS, and customer feedback to enhance user experience. Collaborate with marketing & sales teams to implement upsell and cross-sell strategies. Requirements: 12+ years in customer service operations, preferably in subscription-based businesses. Expertise in churn management, customer lifecycle, and renewal strategies. Strong analytical skills with experience in data-driven decision-making.

Posted 1 month ago

Apply

Service Recovery Manager(Customer Service)-Female People Pro Consulting

10 - 17 years

8 - 14 Lacs

Pune, Mumbai (All Areas)

Work from Office

We are hiring service recovery manager profile for leading MNC in Pune for Female only Candidates Expertise in Customer Service, Churn Management, Customer Retention, Data Analysis, Customer Relationship, CSAT & Customer Centric Solution

Posted 1 month ago

Apply

Previous 1 2 3 Next

page 3 of 3 results

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.