1136 Chatbot Jobs - Page 6

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:1 The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.2 The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solutions that leverage deep learning, neural networks, and advanced chatbot/voice bot technologies. You should have strong hands-on experience in building and optimizing conversational experiences using Google Dialogflow CX, Agent Assist, and other Google Cloud AI services. Roles & Responsibilities:- Lead end-to-end solutioning, design, and implementation of AI/ML-powered applications using Google CCAI tools and GCP services.- Architect scalable conversational AI solutions including chatbots and voice bots using Dialogflow CX, Agent Assist, and Gen AI APIs.- Collaborate with cross-functional teams including UX, data science, and engineering to deliver impactful AI products.- Drive innovation by integrating advanced models such as LLMs, NLP, and neural networks to elevate conversational capabilities.- Oversee performance tuning, testing, and optimization of AI solutions in real-world production environments.- Stay current with Google AI/ML advancements and incorporate best practices into the solution lifecycle.- Proven experience in designing and deploying AI/ML and conversational AI systems on Google Cloud Platform.- Expertise in Dialogflow CX, Agent Assist, and other CCAI tools.- Solid understanding of Gen AI technologies, NLP techniques, and machine learning frameworks.- Strong architecture and solution design experience within GCP ecosystem.- Hands-on experience in building and optimizing production-ready chatbots and voice applications.- Excellent problem-solving, communication, and leadership skills.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering.Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 15+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:I.The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.II.The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Data Engineer, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Develop CCAI- flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline.- Apply GenAI-Vertex AI models as part of the solution, - Ensure proper cloud application pipeline with production-ready quality.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Have some understanding of AI/ML algorithms and techniques.- Experience with chatbot, generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Job Title: AI Developer Location: Cochin (India) About the Role: We are looking for an experienced AI Developer to lead the development of AI-driven capabilities within our platform. This role involves working with LangChain, LLMs, and multi-agent architectures to enhance customer interactions and automate workflows. If you have hands-on experience in AI-driven chatbots, Agentic AI, NLP, and LLM-based development , we’d love to hear from you! Key Responsibilities: Design and develop AI-driven solutions using LangChain and LLMs . Implement AI Agents that understand, process, and respond to customer queries. Develop modular and scalable AI-driven workflows for automation. Fine-tune and optimize LLMs for better response accuracy and efficiency. Work with the product team to align AI capabilities with customer needs and business objectives. Ensure AI models comply with ethical AI principles and data security standards. Requirements: 1 to 2 years of experience in AI/ML development, focusing on LLMs, LangChain, or Agentic AI is mandatory Strong proficiency in Python and AI frameworks like LangChain, Hugging Face, OpenAI, and other LLM APIs . Hands-on experience in NLP, prompt engineering, embeddings, and vector search . Familiarity with multi-agent AI architectures and retrieval-augmented generation (RAG) . Experience with database systems (SQL, NoSQL, or vector databases like Pinecone, ChromaDB, or FAISS) . Strong problem-solving and analytical skills. Understanding of API development and integration with backend systems. Preferred Qualifications: Experience with C#/.NET 8 is a plus. Background in chatbot development or conversational AI. Prior work in contact center AI, automation, or customer engagement platforms . Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Location Type: In-person Schedule: Monday to Friday Application Question(s): How many years of experience do you have in Langchain? How many years of experience do you have in AI-driven chatbots and Agentic AI? Work Location: In person Application Deadline: 27/06/2025 Expected Start Date: 12/07/2025

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of [Assistant Manager – Power Platform Developer] The position is based out of India and the focus of the role is to have enterprise level experience on building Power Platform based applications. Responsibilities Design and development of Power Platform applications using M365 License. Use different data sources for building M365 Applications. Uses scripting for custom automations Develop solution using SharePoint, Power Platform tools to automate manual reporting tools Develop UI / UX utilizing Power Apps, Microsoft forms etc. Utilize AI Builder to integrate AI capabilities into Power Apps solutions. Develop AI models for tasks such as form processing, object detection, and text recognition. Continuously monitor and optimize AI models for performance and accuracy. Use visualization tools like Power BI for reporting and data analysis Qualifications we seek in you! Minimum qualifications Professional graduate/post-graduate degree in Computer Science discipline Preferred Qualifications/ Skills Minimum years of experience in designing and developing automation tools using SharePoint, Power Platform etc. Expert level in Power Platform including power automate, Apps etc Understand different connectors available using API etc. Understand Model driven and Dataverse in PowerApps. Understands Power virtual agent (Copilot) for chatbot builds. Understand Dataverse and AI Builder and integrate them for Power Platform solutions. Knowledge of data visualization and ETL using Power BI will be a plus. Expert in building automation logic Open to learn new skills and tool stack Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 23, 2025, 11:38:56 PM Unposting Date Ongoing Master Skills List Digital Job Category Full Time

About the Role: We are seeking an experienced AI Lead Engineer to join our dynamic team, driving innovation in AI-driven solutions with a global impact. This role is specifically tailored for a highly motivated professional with a strong technical background in Python and Java, hands-on expertise in developing Retrieval-Augmented Generation (RAG)-based chatbots, Machine Learning, Deep Learning, and solid cloud deployment experience, preferably on AWS. As our AI Lead Engineer, you will spearhead the end-to-end development lifecycle, including solution architecture, design, implementation, deployment, and scaling of cutting-edge AI applications. Your leadership will ensure the delivery of high-performance, reliable, and impactful solutions. Key Responsibilities: Lead the design and development of AI-driven applications, particularly focusing on RAG-based chatbot solutions. Architect robust solutions leveraging Python and Java to ensure scalability, reliability, and maintainability. Deploy, manage, and scale AI applications using AWS cloud infrastructure, optimizing performance and resource utilization. Collaborate closely with cross-functional teams to understand requirements, define project scopes, and deliver solutions effectively. Mentor team members, providing guidance on best practices in software development, AI methodologies, and cloud deployments. Ensure solutions meet quality standards, including thorough testing, debugging, performance tuning, and documentation. Continuously research emerging AI technologies and methodologies to incorporate best practices and innovation into our products. Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Mathematics, Statistics or related fields. At least 5 years of professional experience in AI/Machine Learning engineering. Strong programming skills in Python and Java. Demonstrated hands-on experience building Retrieval-Augmented Generation (RAG)-based chatbots or similar generative AI applications. Proficiency in cloud platforms, particularly AWS, including experience with EC2, Lambda, SageMaker, DynamoDB, CloudWatch, and API Gateway. Solid understanding of AI methodologies, including natural language processing (NLP), vector databases, embedding models, and large language model integrations. Experience with leading projects or teams, managing technical deliverables, and ensuring high-quality outcomes. Preferred Qualifications: AWS certifications (e.g., AWS Solutions Architect, AWS Machine Learning Specialty). Familiarity with popular AI/ML frameworks and libraries such as Hugging Face Transformers, TensorFlow, PyTorch, LangChain, or similar. Experience in Agile development methodologies. Excellent communication skills, capable of conveying complex technical concepts clearly and effectively. Strong analytical and problem-solving capabilities, with the ability to navigate ambiguous technical challenges.

202504222 Kolkata, West Bengal, India Bevorzugt Description Summary: As a Product Delivery Manager in the Benefits Accounts team, you will play a crucial role in supporting the product teams and your primary responsibilities will include ensuring organizational readiness, managing release notifications, and overseeing the updating of chatbot intents for newly released items. You will work closely with cross-functional teams to drive successful product launches and maintain a high standard of customer satisfaction. Role: Organizational Readiness: Develop and implement comprehensive readiness plans for new product releases. Coordinate with stakeholders across various departments to ensure alignment and preparedness. Conduct training sessions and create documentation to support product rollouts. Release Management: Manage and communicate release schedules, ensuring timely and efficient product launches. Create and distribute release notifications to internal and external stakeholders. Monitor and track release progress, identifying and resolving any issues that arise. Chatbot Management: Oversee the updating of chatbot intents to ensure accurate and timely information for newly released items. Collaborate with the chatbot support team to integrate new product information. Regularly review and optimize chatbot responses to improve customer interactions. Collaboration and Communication: Serve as the primary point of contact for release-related inquiries and updates. Foster strong relationships with product, engineering, marketing, and customer support teams. Provide regular status reports and updates to senior management. Continuous Improvement: Analyse release processes and identify opportunities for improvement. Implement best practices and standard operating procedures to enhance release efficiency. Stay up-to-date with industry trends and incorporate relevant innovations into the release process. Qualifications Requirements: 5+ years demonstrated experience in stakeholder and/or change management. Experience in the consumer directed healthcare (spending accounts such as HSAs, FSAs, HRAs) is highly desirable. Experience leading organizational change initiatives related to product technology and innovation. Ability to effectively manage change and drive adoption of new technologies and processes within the organization, fostering a culture of innovation and continuous improvement. Experience using tools including Sharepoint, JIRA, Confluence and other MS Office Suite tools, especially Outlook & PowerPoint Must have a strong consultative approach to problem-solving and project management, and a desire to exceed expectations at every turn Ability to build, maintain and manage multiple stakeholder relationships and projects at multiple levels within the internal organizations including service center, training and client relationship teams. Ability to influence key stakeholders (internal and external) via formal and informal channels High level of business acumen Ability to coordinate teams across WTW segments Team-oriented and collaborative Ability to co-ordinate and own the production validation coordinating with different teams

Primary Skillset: Generative AI Services, Machine Learning, Python, Cloud (GCP preferred), MLOps, Prompt Engineering About the Role: We are seeking a visionary and hands-on Lead Software Engineer to drive Generative AI development and exploration initiatives within our technology innovation team. This role is ideal for someone passionate about applying GenAI to real-world enterprise challenges and who enjoys building proof-of-concepts, production-ready solutions, and scalable AI platforms. Key Responsibilities: Lead the design and development of Generative AI applications, including LLM-based solutions, document intelligence, summarization, chatbot development, and intelligent automation Evaluate and integrate GenAI services and APIs (e.g., Vertex AI, OpenAI, Anthropic, HuggingFace) into existing or new platforms Build scalable backend services and data pipelines to support AI/ML workloads Explore and validate use cases across multiple business functions for GenAI application and automation opportunities Mentor junior engineers on GenAI design patterns, best practices, and engineering discipline Partner with data scientists, product teams, and business stakeholders to define requirements, build MVPs, and iterate toward enterprise-scale solutions Champion MLOps practices for GenAI model deployment, monitoring, and lifecycle management Contribute to technical research, architecture recommendations, and the long-term GenAI roadmap Qualifications: Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Science, or related field 8+ years of experience in software engineering with 2–3 years working directly with AI/ML models or GenAI solutions Strong experience with Python, cloud platforms (especially GCP Vertex AI), and ML frameworks Hands-on experience with LLMs, prompt engineering, fine-tuning, and embeddings Experience in building and integrating GenAI services in real-time or batch applications Solid understanding of machine learning lifecycle, data preprocessing, and deployment pipelines Familiarity with CI/CD pipelines, API development, and cloud-native architectures Excellent communication, collaboration, and stakeholder management skills

Primary Skillset: Generative AI Services, Machine Learning, Python, Cloud (GCP preferred), MLOps, Prompt Engineering About the Role: We are seeking a visionary and hands-on Lead Software Engineer to drive Generative AI development and exploration initiatives within our technology innovation team. This role is ideal for someone passionate about applying GenAI to real-world enterprise challenges and who enjoys building proof-of-concepts, production-ready solutions, and scalable AI platforms. Key Responsibilities: Lead the design and development of Generative AI applications, including LLM-based solutions, document intelligence, summarization, chatbot development, and intelligent automation Evaluate and integrate GenAI services and APIs (e.g., Vertex AI, OpenAI, Anthropic, HuggingFace) into existing or new platforms Build scalable backend services and data pipelines to support AI/ML workloads Explore and validate use cases across multiple business functions for GenAI application and automation opportunities Mentor junior engineers on GenAI design patterns, best practices, and engineering discipline Partner with data scientists, product teams, and business stakeholders to define requirements, build MVPs, and iterate toward enterprise-scale solutions Champion MLOps practices for GenAI model deployment, monitoring, and lifecycle management Contribute to technical research, architecture recommendations, and the long-term GenAI roadmap Qualifications: Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Science, or related field 8+ years of experience in software engineering with 2–3 years working directly with AI/ML models or GenAI solutions Strong experience with Python, cloud platforms (especially GCP Vertex AI), and ML frameworks Hands-on experience with LLMs, prompt engineering, fine-tuning, and embeddings Experience in building and integrating GenAI services in real-time or batch applications Solid understanding of machine learning lifecycle, data preprocessing, and deployment pipelines Familiarity with CI/CD pipelines, API development, and cloud-native architectures Excellent communication, collaboration, and stakeholder management skills

Key Responsibilities : We are seeking a highly skilled and motivated AI Engineer to join our team. In this role, you will leverage your expertise in AI technologies and the Microsoft ecosystem to design, build, and deploy intelligent agents and automation solutions that enhance business processes and deliver value to our clients. Candidates must have extensive experience in the Microsoft environment. You will collaborate with cross-functional teams to create innovative solutions using Microsoft tools and platforms. Responsibilities : Agent Development : - Design, implement, and optimize AI agents using Microsoft Azure Framework and related technologies. - Develop custom AI solutions leveraging Power Automate, Azure OpenAI, and other Microsoft tools. Solution Integration : - Deploy AI solutions within client environments, ensuring scalability and seamless integration with existing systems. - Work with stakeholders to identify automation opportunities and tailor solutions to business needs. AI Algorithm and Model Implementation : - Design and implement machine learning algorithms, focusing on natural language processing (NLP) and conversational AI. - Perform data preprocessing, feature engineering, and model training to create high-performing solutions. Collaboration and Support : - Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to deliver integrated solutions. - Provide technical guidance and support to ensure the successful adoption and use of AI-driven tools. Continuous Improvement : - Stay updated on advancements in AI, machine learning, and Microsofts AI technologies. - Contribute to knowledge sharing by conducting training sessions and documenting best practices. Preferred Skills : - Strong knowledge of Azure OpenAI, Azure AI Search Index and open source libraries such as LangChain and LlamaIndex. - Proficiency in Python and its AI/ML libraries (e.g., TensorFlow, PyTorch, scikit-learn). - Familiarity with building and managing cloud-based solutions, preferably on Microsoft Azure. - Understanding of conversational AI technologies and chatbot frameworks. - Experience with data analysis tools and techniques to uncover insights and optimize models. Requirements : - Bachelors or Masters degree in Computer Science, Data Science, or a related field. - Proven experience in developing and deploying AI/ML models in real-world applications. - Strong programming skills, especially in Python, and familiarity with version control systems like Git. - Extensive experience in the Microsoft environment and related technologies.

Key Responsibilities : We are seeking a highly skilled and motivated AI Engineer to join our team. In this role, you will leverage your expertise in AI technologies and the Microsoft ecosystem to design, build, and deploy intelligent agents and automation solutions that enhance business processes and deliver value to our clients. Candidates must have extensive experience in the Microsoft environment. You will collaborate with cross-functional teams to create innovative solutions using Microsoft tools and platforms. Responsibilities : Agent Development : - Design, implement, and optimize AI agents using Microsoft Azure Framework and related technologies. - Develop custom AI solutions leveraging Power Automate, Azure OpenAI, and other Microsoft tools. Solution Integration : - Deploy AI solutions within client environments, ensuring scalability and seamless integration with existing systems. - Work with stakeholders to identify automation opportunities and tailor solutions to business needs. AI Algorithm and Model Implementation : - Design and implement machine learning algorithms, focusing on natural language processing (NLP) and conversational AI. - Perform data preprocessing, feature engineering, and model training to create high-performing solutions. Collaboration and Support : - Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to deliver integrated solutions. - Provide technical guidance and support to ensure the successful adoption and use of AI-driven tools. Continuous Improvement : - Stay updated on advancements in AI, machine learning, and Microsofts AI technologies. - Contribute to knowledge sharing by conducting training sessions and documenting best practices. Preferred Skills : - Strong knowledge of Azure OpenAI, Azure AI Search Index and open source libraries such as LangChain and LlamaIndex. - Proficiency in Python and its AI/ML libraries (e.g., TensorFlow, PyTorch, scikit-learn). - Familiarity with building and managing cloud-based solutions, preferably on Microsoft Azure. - Understanding of conversational AI technologies and chatbot frameworks. - Experience with data analysis tools and techniques to uncover insights and optimize models. Requirements : - Bachelors or Masters degree in Computer Science, Data Science, or a related field. - Proven experience in developing and deploying AI/ML models in real-world applications. - Strong programming skills, especially in Python, and familiarity with version control systems like Git. - Extensive experience in the Microsoft environment and related technologies.

We are seeking a strategic and customer-obsessed Senior Product Manager to lead efforts in transforming the end-to-end customer experience through automation, AI, and process innovation. This role is pivotal in reducing customer contacts without compromising experience quality. You will work across the organization to identify systemic gaps in customer and order journeys, and build intelligent, scalable solutions that enhance satisfaction while improving efficiency. Key Responsibilities Own the product vision and roadmap for customer experience automation, including chatbots, self-service solutions, and AI-powered tools. Understand and map the end-to-end order journey and customer lifecycle, identifying friction points and opportunities for automation. Analyze system and process-level gaps that drive customer contact, and partner with relevant teams to close them. Collaborate with multiple cross-functional stakeholders, including engineering, operations, CX, data, and design to build and launch impactful solutions. Define, track, and report on success metrics such as contact rate reduction, CSAT, NPS, and resolution time. Ensure a balance between automation and the human touch to maintain a positive and empathetic customer experience Requirements 6+ years of experience in product management, with a strong focus on customer experience, support platforms, or operational automation. Deep understanding of customer journeys, order fulfilment flows, and support escalation paths. Demonstrated success in launching chatbot, automation, or AI-led CX solutions. Strong analytical mindset with experience in identifying system and process inefficiencies. Proven ability to lead cross-functional initiatives and influence without direct authority. Excellent communication, prioritization, and stakeholder management skills. Familiarity with agile product development practices and modern product tooling.

Selected Intern's Day-to-day Responsibilities Include Assist in training and fine-tuning domain-specific language models (SLMs/LLMs). Build and explore pipelines for text → audio/image/video → text using state-of-the-art AI models. Contribute to prompt engineering, dataset curation, and experimental model runs. Work closely with senior AI scientists and product teams to bring models into real-world use cases. Continuously prototype, test, fail fast, and iterate in a fast- moving, research-inspired environment. About Company: BlackHole Infiverse LLP is a cutting-edge technology company specializing in robotics, artificial intelligence, chatbot development, and game design. We are dedicated to pushing the frontiers of innovation, creating intelligent solutions that enhance human life and redefine industries. Our mission is to harness the power of technology to build a better future. We develop advanced robotics systems, create intelligent AI models, design engaging chatbots, and develop immersive gaming experiences. Through our commitment to research and development, we strive to deliver groundbreaking products and services that exceed expectations.

Key Responsibilities: Develop and Deploy ML Models: Code and develop software that deploys machine learning models and algorithms into production environments, with a focus on healthcare applications. Communication: Present complex analytics results and concepts to leadership and internal stakeholders in a clear and concise manner. AI/ML Technologies: Employ AI/ML techniques, including NLP, NLU, semantic understanding, intent classification, computer vision, deep learning, and ASR. Deep Learning Applications: Apply deep learning technologies to enable computers to visualize, learn, and respond to complex healthcare situations. Adapt machine learning to areas such as AI, robotics, and other interactive healthcare products. Experimental Methodologies: Apply knowledge of experimental methodologies, statistics, optimization, probability theory, and machine learning for tool building and statistical analysis using both general-purpose software and statistical languages. Job Qualifications: Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, Mathematics, or a related field. Experience: Proven experience in AI/ML engineering, with a strong track record of deploying machine learning models into production, preferably in the healthcare industry. Technical Skills: Proficiency in programming languages such as Python, R, or Java. Experience with machine learning frameworks such as TensorFlow, PyTorch, or similar. Analytical Skills: Strong understanding of experimental methodologies, statistics, optimization, and probability theory. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information to non-technical stakeholders. Collaboration: Ability to work collaboratively with cross-functional teams, including healthcare professionals, IT, and customer service departments.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : BE Summary :As an AI/ML Engineer, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying GenAI models, developing deep learning and neural network models, and working on chatbots and image processing using machine learning techniques. Roles & Responsibilities:- Develop and deploy AI models using machine learning techniques such as deep learning, neural networks, and chatbots.- Collaborate with cross-functional teams to develop and implement AI solutions that meet business requirements.- Apply GenAI models as part of the solution and ensure proper cloud or on-prem application pipeline with production-ready quality.- Stay updated with the latest advancements in AI and machine learning, integrating innovative approaches for sustained competitive advantage.- Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. Professional & Technical Skills: - Must To Have Skills: Strong experience in Machine Learning.- Good To Have Skills: Experience with deep learning, neural networks, chatbots, and image processing.- Experience with Cloud AI services and tools.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools.- Experience in developing and deploying AI models in a production environment. Additional Information:- The candidate should have a minimum of 5 years of experience in Machine Learning.- The ideal candidate will possess a strong educational background in AI/ML Computational Science, Data & AI, or a related field, along with a proven track record of delivering impactful data-driven solutions.- This position is based at our Mumbai office. Qualification BE

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft BOT Framework Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : BE/B-Tech/M-Tech Project Role :Application Lead Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills :Microsoft BOT FrameworkGood to Have Skills :No Technology SpecializationJob :Key Responsibilities :AGood knowledge on Cognitive AI concepts and Microsoft Azure PaaSBStrong debugging and analytical skillsCPrior knowledge of Azure ML is an added advantageDGood team and tech management experience Technical Experience :AProgramming skills :a6-7 years of strong experience on Microsoft Azure, ASPNET / MVC and general purpose programming languages such as C/VBNETbMinimum 12 months of experience in developing applications using MS Cognitive Services such as LUIS or conversational language understanding CLU, Language APIscMS Bot Framework Mandatory Skill Flex can be MS BOT Framework SDK, Cshp, netBDatabase management - aSQL Server, Cosmo DBbSQL knowledgeCDevOps - Knowledge of automation Professional Attributes :AShould have strong problem-solving and Analytical skills BGood Communication skills CAbility to work independently with little supervision or as a team DShould be able to work and deliver under tight timelines ECandidate should have good analytical skills Educational Qualification:BE/B-Tech/M-TechAdditional Info : Qualification BE/B-Tech/M-Tech

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 years full time education is required Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot, generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a seasoned Senior Manager CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms. Roles & Responsibilities:- Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.- Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.- Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.- Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.- Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.- Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.- Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.- 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms.- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture.Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents.- Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals.- Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems.- Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus.- Exceptional communication, thought leadership, and stakeholder management skills. Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot, generative AI models, prompt Engineering.V- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 years full time education is required Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI to improve performance and efficiency, including but not limited to deep learning, neural networks, chatbots, natural language processing. Must have skills : Google Cloud Machine Learning Services Good to have skills : GCP Dataflow, Google Dataproc, Google Pub/SubMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence to enhance performance and efficiency. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions, utilizing advanced technologies such as deep learning and natural language processing. You will also be responsible for analyzing data and refining algorithms to ensure optimal functionality and user experience, while continuously exploring new methodologies to drive improvements in AI applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the design and development of AI-driven applications to meet project requirements.- Collaborate with team members to troubleshoot and resolve technical challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Machine Learning Services.- Good To Have Skills: Experience with GCP Dataflow, Google Pub/Sub, Google Dataproc.- Strong understanding of machine learning frameworks and libraries.- Experience in deploying machine learning models in cloud environments.- Familiarity with data preprocessing and feature engineering techniques. Additional Information:- The candidate should have minimum 2 years of experience in Google Cloud Machine Learning Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 years full time education is required Qualification 15 years full time education

P1,C3,TSTS Experience Over 1 years of experience in designing and developing conversational AI solutions using Kore.ai, with expertise in creating chatbot and IVR flows. Actively engaged in developing Proof of Concepts (POCs) and regularly providing status updates to clients. Technical Skills Proficient in developing conversational AI solutions using Kore.ai, with strong experience in designing, implementing, and maintaining chatbot and IVR conversation flows. Skilled in debugging conversational logic and optimizing user interactions. Familiar with Agile methodologies and effective in collaborative, cross-functional team environments. Good to Have Skills Good understanding of IVR and chatbot design, conversation flow , NLP tuning, and user experience best practices. Experience with IVR testing tools such as Cyara. Understanding of prompt engineering techniques for improving responses from conversational AI models. Experienced in working any of the databases like Oracle / SQL etc