2074 Chatbot Jobs - Page 43

locationsPune - EastMumbai, Turbhe MiDC RoadPune - WestMumbai, Raiaskaran Tech ParkBangalore - North time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008087

locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008239

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009295

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business case Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing Exposure to contact center economics through improved channel containment, right channeling methodology etc.

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business case Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing Exposure to contact center economics through improved channel containment, right channeling methodology etc.

Responsibilities : Build and deploy GenAI applications using LLMs, prompt engineering, and RAG frameworks. Hands-on with prompt engineering, RAG, LLM fine-tuning, and deployment workflows. Implement AI-driven solutions for analyzing, understanding, and migrating legacy codebases. Utilize AI tools to analyze complex legacy systems, identify business logic, dependencies, and potential risks associated with migration. Integrate APIs like OpenAI, Claude, Azure OpenAI, etc., into products or tools. Develop reusable components for prompt handling, embeddings, vector search, etc. Collaborate with designers, BAs, and QA teams to iterate on MVPs and features. Optimize performance, prompt quality, and latency in GenAI pipelines. Requirements : Proficiency in Python, LangChain, LangGraph and GenAI APIs. Hands-on experience with vector databases (Pinecone, FAISS, ChromaDB). Understanding of Agentic AI, LLMs, transformers, and orchestration frameworks. Exposure to cloud services (AWS/GCP/Azure) and CI/CD practices. Stay current with AI trends and tools. Role & responsibilities

Product Management - Product Manager - First Games : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Our team thrives on collaboration, innovation, and a passion for excellence. We believe in open communication, continuous learning, and supporting each other to achieve our goals. The team consists of marketing strategists, content creators, social media experts, and data analysts. Join our team, where creativity meets strategy to drive our brand forward and engage our audience. About the role: We are seeking an Associate Product Manager who is passionate about solving complex problems and driving innovation in the gaming industry. This role requires a strong blend of analytical skills, strategic thinking, and effective communication. A deep understanding of AI tools and chatbots is a significant advantage. Key Responsibilities: Problem Identification & PrioritizationUtilize data-driven insights and customer feedback to identify critical pain points and prioritize solutions that deliver maximum impact. Customer EmpathyDevelop a deep understanding of user needs through qualitative and quantitative research methods, such as user interviews, surveys, and analytics. Solution DiscoveryCollaborate with cross-functional teams to ideate, prototype, and validate innovative solutions, leveraging AI and chatbot technologies where appropriate. Product DeliveryDefine clear product requirements, and work closely with engineering, design, and business teams to ensure timely and high-quality product launches. Go-to-Market StrategyDevelop and execute effective go-to-market strategies, including marketing plans, pricing strategies, and launch campaigns. Product Adoption & PerformanceTrack key product metrics, analyze user behavior, and implement strategies to optimize user experience and drive adoption. Qualifications: 2-3 years of product management experience in a fast-paced startup environment Strong analytical skills and a data-driven approach to decision-making Excellent communication and interpersonal skills to effectively collaborate with diverse teams Passion for gaming and a deep understanding of the gaming industry Familiarity with AI technologies and their application in enhancing user experience. Ability to thrive in a dynamic and ambiguous environment Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals If you are a highly motivated individual with a passion for innovation and a knack for solving complex problems, we encourage you to apply.

Immediate joiners can apply.Design and develop AI solutions like chatbots using LangChain or Llama to automate tasks, improve decision-making, and extract insights from data. Collaborate with developers, and other stakeholders to understand business needs and translate them into technical requirements. Develop and maintain code to interact with databases and retrieve store, and prepare data for AI models. Integrate AI LLMS in LangChain or Llama with existing workflows and applications. Write clean, maintainable, and well-documented code.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, and GenAI models. Your role involves creating cloud or on-prem application pipelines with production-ready quality, incorporating deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the implementation of large language models in AI applications.- Research and apply cutting-edge AI techniques to enhance system performance.- Contribute to the development and deployment of AI solutions across various domains. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 12 years of experience in Large Language Models.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Data Engineer, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI. Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX. Develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud servicesDevelop CCAI- flows, pages, webhook as well as playbook and integration of tool into playbooks. Creation of agents in Agent builder and integrating them into end end to pipeline. Apply GenAI-Vertex AI models as part of the solution, Ensure proper cloud application pipeline with production-ready quality. Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Have some understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Natural Language Processing (NLP) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Engineer, you will develop applications and systems utilizing AI tools, Cloud AI services, and GenAI models. Your role involves creating cloud or on-prem application pipelines with production-ready quality, incorporating deep learning, neural networks, chatbots, and image processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the implementation of NLP algorithms for text analysis.- Design and develop NLP models for sentiment analysis.- Optimize NLP models for performance and scalability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Natural Language Processing (NLP).- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 12 years of experience in Natural Language Processing (NLP).- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot, generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:1 The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.2 The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solutions that leverage deep learning, neural networks, and advanced chatbot/voice bot technologies. You should have strong hands-on experience in building and optimizing conversational experiences using Google Dialogflow CX, Agent Assist, and other Google Cloud AI services. Roles & Responsibilities:- Lead end-to-end solutioning, design, and implementation of AI/ML-powered applications using Google CCAI tools and GCP services.- Architect scalable conversational AI solutions including chatbots and voice bots using Dialogflow CX, Agent Assist, and Gen AI APIs.- Collaborate with cross-functional teams including UX, data science, and engineering to deliver impactful AI products.- Drive innovation by integrating advanced models such as LLMs, NLP, and neural networks to elevate conversational capabilities.- Oversee performance tuning, testing, and optimization of AI solutions in real-world production environments.- Stay current with Google AI/ML advancements and incorporate best practices into the solution lifecycle.- Proven experience in designing and deploying AI/ML and conversational AI systems on Google Cloud Platform.- Expertise in Dialogflow CX, Agent Assist, and other CCAI tools.- Solid understanding of Gen AI technologies, NLP techniques, and machine learning frameworks.- Strong architecture and solution design experience within GCP ecosystem.- Hands-on experience in building and optimizing production-ready chatbots and voice applications.- Excellent problem-solving, communication, and leadership skills.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering.Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 15+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:I.The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.II.The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML Data Engineer, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Develop CCAI- flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline.- Apply GenAI-Vertex AI models as part of the solution, - Ensure proper cloud application pipeline with production-ready quality.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Have some understanding of AI/ML algorithms and techniques.- Experience with chatbot, generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Job Title: AI Developer Location: Cochin (India) About the Role: We are looking for an experienced AI Developer to lead the development of AI-driven capabilities within our platform. This role involves working with LangChain, LLMs, and multi-agent architectures to enhance customer interactions and automate workflows. If you have hands-on experience in AI-driven chatbots, Agentic AI, NLP, and LLM-based development , we’d love to hear from you! Key Responsibilities: Design and develop AI-driven solutions using LangChain and LLMs . Implement AI Agents that understand, process, and respond to customer queries. Develop modular and scalable AI-driven workflows for automation. Fine-tune and optimize LLMs for better response accuracy and efficiency. Work with the product team to align AI capabilities with customer needs and business objectives. Ensure AI models comply with ethical AI principles and data security standards. Requirements: 1 to 2 years of experience in AI/ML development, focusing on LLMs, LangChain, or Agentic AI is mandatory Strong proficiency in Python and AI frameworks like LangChain, Hugging Face, OpenAI, and other LLM APIs . Hands-on experience in NLP, prompt engineering, embeddings, and vector search . Familiarity with multi-agent AI architectures and retrieval-augmented generation (RAG) . Experience with database systems (SQL, NoSQL, or vector databases like Pinecone, ChromaDB, or FAISS) . Strong problem-solving and analytical skills. Understanding of API development and integration with backend systems. Preferred Qualifications: Experience with C#/.NET 8 is a plus. Background in chatbot development or conversational AI. Prior work in contact center AI, automation, or customer engagement platforms . Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Location Type: In-person Schedule: Monday to Friday Application Question(s): How many years of experience do you have in Langchain? How many years of experience do you have in AI-driven chatbots and Agentic AI? Work Location: In person Application Deadline: 27/06/2025 Expected Start Date: 12/07/2025

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of [Assistant Manager – Power Platform Developer] The position is based out of India and the focus of the role is to have enterprise level experience on building Power Platform based applications. Responsibilities Design and development of Power Platform applications using M365 License. Use different data sources for building M365 Applications. Uses scripting for custom automations Develop solution using SharePoint, Power Platform tools to automate manual reporting tools Develop UI / UX utilizing Power Apps, Microsoft forms etc. Utilize AI Builder to integrate AI capabilities into Power Apps solutions. Develop AI models for tasks such as form processing, object detection, and text recognition. Continuously monitor and optimize AI models for performance and accuracy. Use visualization tools like Power BI for reporting and data analysis Qualifications we seek in you! Minimum qualifications Professional graduate/post-graduate degree in Computer Science discipline Preferred Qualifications/ Skills Minimum years of experience in designing and developing automation tools using SharePoint, Power Platform etc. Expert level in Power Platform including power automate, Apps etc Understand different connectors available using API etc. Understand Model driven and Dataverse in PowerApps. Understands Power virtual agent (Copilot) for chatbot builds. Understand Dataverse and AI Builder and integrate them for Power Platform solutions. Knowledge of data visualization and ETL using Power BI will be a plus. Expert in building automation logic Open to learn new skills and tool stack Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Manager Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 23, 2025, 11:38:56 PM Unposting Date Ongoing Master Skills List Digital Job Category Full Time

About the Role: We are seeking an experienced AI Lead Engineer to join our dynamic team, driving innovation in AI-driven solutions with a global impact. This role is specifically tailored for a highly motivated professional with a strong technical background in Python and Java, hands-on expertise in developing Retrieval-Augmented Generation (RAG)-based chatbots, Machine Learning, Deep Learning, and solid cloud deployment experience, preferably on AWS. As our AI Lead Engineer, you will spearhead the end-to-end development lifecycle, including solution architecture, design, implementation, deployment, and scaling of cutting-edge AI applications. Your leadership will ensure the delivery of high-performance, reliable, and impactful solutions. Key Responsibilities: Lead the design and development of AI-driven applications, particularly focusing on RAG-based chatbot solutions. Architect robust solutions leveraging Python and Java to ensure scalability, reliability, and maintainability. Deploy, manage, and scale AI applications using AWS cloud infrastructure, optimizing performance and resource utilization. Collaborate closely with cross-functional teams to understand requirements, define project scopes, and deliver solutions effectively. Mentor team members, providing guidance on best practices in software development, AI methodologies, and cloud deployments. Ensure solutions meet quality standards, including thorough testing, debugging, performance tuning, and documentation. Continuously research emerging AI technologies and methodologies to incorporate best practices and innovation into our products. Required Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Mathematics, Statistics or related fields. At least 5 years of professional experience in AI/Machine Learning engineering. Strong programming skills in Python and Java. Demonstrated hands-on experience building Retrieval-Augmented Generation (RAG)-based chatbots or similar generative AI applications. Proficiency in cloud platforms, particularly AWS, including experience with EC2, Lambda, SageMaker, DynamoDB, CloudWatch, and API Gateway. Solid understanding of AI methodologies, including natural language processing (NLP), vector databases, embedding models, and large language model integrations. Experience with leading projects or teams, managing technical deliverables, and ensuring high-quality outcomes. Preferred Qualifications: AWS certifications (e.g., AWS Solutions Architect, AWS Machine Learning Specialty). Familiarity with popular AI/ML frameworks and libraries such as Hugging Face Transformers, TensorFlow, PyTorch, LangChain, or similar. Experience in Agile development methodologies. Excellent communication skills, capable of conveying complex technical concepts clearly and effectively. Strong analytical and problem-solving capabilities, with the ability to navigate ambiguous technical challenges.

202504222 Kolkata, West Bengal, India Bevorzugt Description Summary: As a Product Delivery Manager in the Benefits Accounts team, you will play a crucial role in supporting the product teams and your primary responsibilities will include ensuring organizational readiness, managing release notifications, and overseeing the updating of chatbot intents for newly released items. You will work closely with cross-functional teams to drive successful product launches and maintain a high standard of customer satisfaction. Role: Organizational Readiness: Develop and implement comprehensive readiness plans for new product releases. Coordinate with stakeholders across various departments to ensure alignment and preparedness. Conduct training sessions and create documentation to support product rollouts. Release Management: Manage and communicate release schedules, ensuring timely and efficient product launches. Create and distribute release notifications to internal and external stakeholders. Monitor and track release progress, identifying and resolving any issues that arise. Chatbot Management: Oversee the updating of chatbot intents to ensure accurate and timely information for newly released items. Collaborate with the chatbot support team to integrate new product information. Regularly review and optimize chatbot responses to improve customer interactions. Collaboration and Communication: Serve as the primary point of contact for release-related inquiries and updates. Foster strong relationships with product, engineering, marketing, and customer support teams. Provide regular status reports and updates to senior management. Continuous Improvement: Analyse release processes and identify opportunities for improvement. Implement best practices and standard operating procedures to enhance release efficiency. Stay up-to-date with industry trends and incorporate relevant innovations into the release process. Qualifications Requirements: 5+ years demonstrated experience in stakeholder and/or change management. Experience in the consumer directed healthcare (spending accounts such as HSAs, FSAs, HRAs) is highly desirable. Experience leading organizational change initiatives related to product technology and innovation. Ability to effectively manage change and drive adoption of new technologies and processes within the organization, fostering a culture of innovation and continuous improvement. Experience using tools including Sharepoint, JIRA, Confluence and other MS Office Suite tools, especially Outlook & PowerPoint Must have a strong consultative approach to problem-solving and project management, and a desire to exceed expectations at every turn Ability to build, maintain and manage multiple stakeholder relationships and projects at multiple levels within the internal organizations including service center, training and client relationship teams. Ability to influence key stakeholders (internal and external) via formal and informal channels High level of business acumen Ability to coordinate teams across WTW segments Team-oriented and collaborative Ability to co-ordinate and own the production validation coordinating with different teams

Primary Skillset: Generative AI Services, Machine Learning, Python, Cloud (GCP preferred), MLOps, Prompt Engineering About the Role: We are seeking a visionary and hands-on Lead Software Engineer to drive Generative AI development and exploration initiatives within our technology innovation team. This role is ideal for someone passionate about applying GenAI to real-world enterprise challenges and who enjoys building proof-of-concepts, production-ready solutions, and scalable AI platforms. Key Responsibilities: Lead the design and development of Generative AI applications, including LLM-based solutions, document intelligence, summarization, chatbot development, and intelligent automation Evaluate and integrate GenAI services and APIs (e.g., Vertex AI, OpenAI, Anthropic, HuggingFace) into existing or new platforms Build scalable backend services and data pipelines to support AI/ML workloads Explore and validate use cases across multiple business functions for GenAI application and automation opportunities Mentor junior engineers on GenAI design patterns, best practices, and engineering discipline Partner with data scientists, product teams, and business stakeholders to define requirements, build MVPs, and iterate toward enterprise-scale solutions Champion MLOps practices for GenAI model deployment, monitoring, and lifecycle management Contribute to technical research, architecture recommendations, and the long-term GenAI roadmap Qualifications: Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Science, or related field 8+ years of experience in software engineering with 2–3 years working directly with AI/ML models or GenAI solutions Strong experience with Python, cloud platforms (especially GCP Vertex AI), and ML frameworks Hands-on experience with LLMs, prompt engineering, fine-tuning, and embeddings Experience in building and integrating GenAI services in real-time or batch applications Solid understanding of machine learning lifecycle, data preprocessing, and deployment pipelines Familiarity with CI/CD pipelines, API development, and cloud-native architectures Excellent communication, collaboration, and stakeholder management skills

Primary Skillset: Generative AI Services, Machine Learning, Python, Cloud (GCP preferred), MLOps, Prompt Engineering About the Role: We are seeking a visionary and hands-on Lead Software Engineer to drive Generative AI development and exploration initiatives within our technology innovation team. This role is ideal for someone passionate about applying GenAI to real-world enterprise challenges and who enjoys building proof-of-concepts, production-ready solutions, and scalable AI platforms. Key Responsibilities: Lead the design and development of Generative AI applications, including LLM-based solutions, document intelligence, summarization, chatbot development, and intelligent automation Evaluate and integrate GenAI services and APIs (e.g., Vertex AI, OpenAI, Anthropic, HuggingFace) into existing or new platforms Build scalable backend services and data pipelines to support AI/ML workloads Explore and validate use cases across multiple business functions for GenAI application and automation opportunities Mentor junior engineers on GenAI design patterns, best practices, and engineering discipline Partner with data scientists, product teams, and business stakeholders to define requirements, build MVPs, and iterate toward enterprise-scale solutions Champion MLOps practices for GenAI model deployment, monitoring, and lifecycle management Contribute to technical research, architecture recommendations, and the long-term GenAI roadmap Qualifications: Bachelor’s or Master’s degree in Computer Science, AI/ML, Data Science, or related field 8+ years of experience in software engineering with 2–3 years working directly with AI/ML models or GenAI solutions Strong experience with Python, cloud platforms (especially GCP Vertex AI), and ML frameworks Hands-on experience with LLMs, prompt engineering, fine-tuning, and embeddings Experience in building and integrating GenAI services in real-time or batch applications Solid understanding of machine learning lifecycle, data preprocessing, and deployment pipelines Familiarity with CI/CD pipelines, API development, and cloud-native architectures Excellent communication, collaboration, and stakeholder management skills

Key Responsibilities : We are seeking a highly skilled and motivated AI Engineer to join our team. In this role, you will leverage your expertise in AI technologies and the Microsoft ecosystem to design, build, and deploy intelligent agents and automation solutions that enhance business processes and deliver value to our clients. Candidates must have extensive experience in the Microsoft environment. You will collaborate with cross-functional teams to create innovative solutions using Microsoft tools and platforms. Responsibilities : Agent Development : - Design, implement, and optimize AI agents using Microsoft Azure Framework and related technologies. - Develop custom AI solutions leveraging Power Automate, Azure OpenAI, and other Microsoft tools. Solution Integration : - Deploy AI solutions within client environments, ensuring scalability and seamless integration with existing systems. - Work with stakeholders to identify automation opportunities and tailor solutions to business needs. AI Algorithm and Model Implementation : - Design and implement machine learning algorithms, focusing on natural language processing (NLP) and conversational AI. - Perform data preprocessing, feature engineering, and model training to create high-performing solutions. Collaboration and Support : - Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to deliver integrated solutions. - Provide technical guidance and support to ensure the successful adoption and use of AI-driven tools. Continuous Improvement : - Stay updated on advancements in AI, machine learning, and Microsofts AI technologies. - Contribute to knowledge sharing by conducting training sessions and documenting best practices. Preferred Skills : - Strong knowledge of Azure OpenAI, Azure AI Search Index and open source libraries such as LangChain and LlamaIndex. - Proficiency in Python and its AI/ML libraries (e.g., TensorFlow, PyTorch, scikit-learn). - Familiarity with building and managing cloud-based solutions, preferably on Microsoft Azure. - Understanding of conversational AI technologies and chatbot frameworks. - Experience with data analysis tools and techniques to uncover insights and optimize models. Requirements : - Bachelors or Masters degree in Computer Science, Data Science, or a related field. - Proven experience in developing and deploying AI/ML models in real-world applications. - Strong programming skills, especially in Python, and familiarity with version control systems like Git. - Extensive experience in the Microsoft environment and related technologies.