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0.0 - 2.0 years
0 Lacs
Vijay Nagar, Indore, Madhya Pradesh
On-site
Hiring For AI Enginner - Python Developer :- Job Description:- We are seeking a talented Python Developer with hands-on experience in AI chatbot development and familiarity with Model Context Protocol (MCP) to join our AI team. You will be responsible for developing intelligent, context-aware conversational systems that integrate seamlessly with our internal knowledge base and enterprise services. The ideal candidate is technically proficient ,proactive, and capable of translating complex AI interactions into scalable backend solutions. Key Responsibilities 1. Design and develop robust AI chatbots using Python and integrate them with LLM APIs(e.g., OpenAI, Google AI, etc.). 2. Implement and manage Model Context Protocol (MCP) for optimize context injection, session management, and model-aware interactions. 3.Build and maintain secure pipelines for knowledge base access that allow the chatbot to accurately respond to internal queries. 4.Work with internal teams to define and evolve the contextual metadata strategy (roles, user state, query history, etc.). 5.Contribute to internal tooling and framework development for contextual AI applications. Required Skills & Experience 1. 3+ years of professional Python development experience. 2. Proven track record in AI chatbot development, particularly using LLMs. 3. Understanding of Model Context Protocol (MCP) and its role in enhancing AI interactionfidelity and relevance. 4. Strong experience integrating with AI APIs (e.g., OpenAI, Azure OpenAI). 5. Familiarity with Retrieval-Augmented Generation (RAG) pipelines and vector-basedsearch (e.g., Pinecone, Weaviate, FAISS). 6. Experience designing systems that ingest and structure unstructured knowledge (e.g., PDF,Confluence, Google Drive docs). 7. Comfortable working with RESTful APIs, event-driven architectures, and context-awareservices.8.Good understanding of data handling, privacy, and security standards related to enterpriseAI use. Job Location: Indore Joining: Immediate Share resume at talent@jstechalliance.com or can Contact Here :- 0731-3122400 WhatsApp : 8224006397 Job Type: Full-time Application Question(s): Immediate Joiner Have you completed your Bachelor's\Master's Degree? Experience: Python: 3 years (Required) Model Context Protocol (MCP): 3 years (Required) LLM APIs: 3 years (Required) Artificial Intelligence: 2 years (Required) Location: Vijay Nagar, Indore, Madhya Pradesh (Required) Work Location: In person
Posted 1 week ago
8.0 years
0 Lacs
Hyderābād
On-site
About the job We are a passionate team of Digital Risk Advisors (DRA), specializing in the ERP/iSHIFT landscape. Our mission is to drive Digital Risk Management & Compliance to safeguard patient safety and foster the growth of Sanofi. One of our key drivers is to partner with product teams to provide strategic guidance and expertise across multiple risk domains. By assisting teams in navigating the risk and compliance environment, you play a pivotal role in ensuring the safety of both Sanofi and its patients. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Risk Advisory Expert – ERP within our [Digital Risk & Compliance], your responsibilities include assisting product teams in the execution of risk profiles, implementing controls, developing risk management and action plans across various risk and compliance areas, and supporting audit, inspection, and assurance activities. We are seeking an experienced Technical Leader to spearhead our conversational AI / emerging technology initiatives and drive the strategic evolution of our conversational AI capabilities. This role combines hands-on technical leadership with strategic planning, requiring someone who can architect robust solutions while mentoring development teams. The successful candidate will serve as the primary technical authority for our chatbot / innovation ecosystem, ensuring platform scalability, reliability, and continuous innovation. You will work closely with cross-functional teams to translate business requirements into technical solutions and drive the adoption of our platform. He will also drive continuous innovation across multiple technologies including IBM Watson, GenAI, and LLMs. Main Responsibilities: Serve as Technical Lead for the Chatbot platforms, driving architecture decisions and technical strategy Lead and oversee platform evolutions and improvements for conversational AI systems Manage of innovative proof-of-concepts and prototypes, using emerging technologies including GenAI and LLMs Provide technical mentorship and coaching to developers Act as the escalation point for L2/L3 support teams on complex technical issues Support technical incubation and team upskilling for transition from POC to project Evaluate new technologies and frameworks to determine their potential business value Participate actively in business case creation and technical feasibility assessment Experience / Knowledge 8+ years of software development experience with at least 3 years in a technical leadership role Proven track record in AI/Chatbot development (IBM Watson expertise) Experience with NLP concepts, machine learning techniques, and conversation design principles Strong expertise in multiple programming languages, particularly Python and JavaScript Frontend experience with frameworks like Vue.js and React.js Backend experience with Node.js and cloud platforms (IBM Cloud, AWS, Azure) Integration expertise (REST API, OData, SOAP protocols, SQL and database management) Experience with enterprise systems integration (ServiceNow, Concur, Workday, COUPA) is a plus Experience with AI & ML, LLM, GenAI technologies and applications Experience with data consolidation and cleaning Project management capabilities Professional English proficiency (both written and verbal) Skills Excellent communication and leadership abilities Ability to bridge technical and business requirements Strong problem-solving and analytical skills Innovation mindset with practical implementation focus Qualification Bachelor's or master's degree in computer science, Software Engineering, Artificial Intelligence or related field IBM Watson & Cloud Certifications are a plus
Posted 1 week ago
0 years
1 - 1 Lacs
India
On-site
About Meon Technologies Meon Technologies is at the forefront of digital identity and communication innovations. We are dedicated to simplifying complex processes and providing solutions that empower organizations in areas such as EKYC, Aadhaar eSign, chatbot development, and E-IPO support. Our mission is to revolutionize the digital experience for businesses and customers alike, ensuring secure, efficient, and seamless interactions. We’re looking for a talented Social Media Executive to join our team and contribute to shaping cutting-edge digital solutions. Read more at: https://meon.co.in/ Job Title: Social Media Executive Location: Noida Sector 62 (WFO) Job Type: Full-Time Job Summary: We are looking for a passionate and dynamic Social Media Executive to join our marketing team. As a fresher in this role, you will be responsible for assisting in the creation, management, and optimization of social media content across various platforms. The ideal candidate should have a strong understanding of social media trends, relevant tools, and best practices, combined with the enthusiasm to learn and grow in the digital marketing field. Key Responsibilities: Assist in managing and updating content on various social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and others. Collaborate with the content team to design engaging and relevant social media posts, images, and videos. Monitor social media channels, engage with followers, and respond to queries in a timely and professional manner. Help in tracking and analyzing social media performance metrics using tools like Google Analytics, Facebook Insights, and other social media reporting tools. Assist in the planning, execution, and monitoring of social media campaigns to drive awareness and engagement. Work closely with the marketing team to align social media content with overall marketing strategies. Required Skills and Qualifications: No prior experience required, but a strong interest and passion for social media marketing is a must. Ability to express ideas clearly, both written and verbally. A creative mindset with the ability to develop fresh and engaging content for diverse social media platforms. Understanding of major social media platforms (Facebook, Instagram, LinkedIn, Twitter, etc.), their features, and their best practices. Familiarity with design tools such as Canva, Adobe Spark, or similar tools to create visuals for posts. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person Application Deadline: 13/07/2025
Posted 1 week ago
10.0 years
4 - 4 Lacs
Noida
On-site
Assistant Vice President EXL/AVP/1417220 Global TechnologyNoida Posted On 09 Jul 2025 End Date 23 Aug 2025 Required Experience 10 - 20 Years Basic Section Number Of Positions 1 Band D1 Band Name Assistant Vice President Cost Code G070601 Campus/Non Campus CAMPUS Employment Type Permanent Requisition Type New Max CTC 3500000.0000 - 4000000.0000 Complexity Level Not Applicable Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Enabling Sub Group Global Technology Organization Global Technology LOB Global Technology SBU Technology Infrastructure Country India City Noida Center Noida - Centre 59 Skills Skill TECHNOLOGY INFRASTRUCTURE SERVICES Minimum Qualification B.TECH/B.E Certification No data available Job Description This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The list of core platforms include: Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, role require good understanding and exposure of: CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. Workflow Workflow Type Campus
Posted 1 week ago
3.0 years
0 Lacs
India
On-site
Hiring For AI Enginner - Python Developer :- Job Description:- We are seeking a talented Python Developer with hands-on experience in AI chatbot development and familiarity with Model Context Protocol (MCP) to join our AI team. You will be responsible for developing intelligent, context-aware conversational systems that integrate seamlessly with our internal knowledge base and enterprise services. The ideal candidate is technically proficient ,proactive, and capable of translating complex AI interactions into scalable backend solutions. Key Responsibilities 1. Design and develop robust AI chatbots using Python and integrate them with LLM APIs(e.g., OpenAI, Google AI, etc.). 2. Implement and manage Model Context Protocol (MCP) for optimize context injection, session management, and model-aware interactions. 3.Build and maintain secure pipelines for knowledge base access that allow the chatbot to accurately respond to internal queries. 4.Work with internal teams to define and evolve the contextual metadata strategy (roles, user state, query history, etc.). 5.Contribute to internal tooling and framework development for contextual AI applications. Required Skills & Experience 1. 3+ years of professional Python development experience. 2. Proven track record in AI chatbot development, particularly using LLMs. 3. Understanding of Model Context Protocol (MCP) and its role in enhancing AI interactionfidelity and relevance. 4. Strong experience integrating with AI APIs (e.g., OpenAI, Azure OpenAI). 5. Familiarity with Retrieval-Augmented Generation (RAG) pipelines and vector-basedsearch (e.g., Pinecone, Weaviate, FAISS). 6. Experience designing systems that ingest and structure unstructured knowledge (e.g., PDF,Confluence, Google Drive docs). 7. Comfortable working with RESTful APIs, event-driven architectures, and context-awareservices.8.Good understanding of data handling, privacy, and security standards related to enterpriseAI use. Job Location: Indore Joining: Immediate Share resume at talent@jstechalliance.com or can Contact Here :- 0731-3122400 WhatsApp : 8224006397 Job Type: Full-time Application Question(s): Immediate Joiner Have you completed your Bachelor's\Master's Degree? Experience: Python: 3 years (Required) Model Context Protocol (MCP): 3 years (Required) LLM APIs: 3 years (Required) Artificial Intelligence: 2 years (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person
Posted 1 week ago
1.0 years
1 - 2 Lacs
Bhopal
On-site
Job Title: Customer Success Executive Location: Bhopal, India Experience: 1+ Year Employment Type: Full-Time About the Role: We are seeking a proactive and customer-focused Customer Success Executive to manage client onboarding, support, and engagement for our AI chatbot solutions . This role involves being the main point of contact for clients, ensuring their success through smooth implementation, ongoing support, and strategic guidance. Key Responsibilities: Manage client onboarding, training , and adoption of chatbot solutions Act as the primary point of contact for client queries, issues, and support Coordinate with internal technical teams to deliver custom chatbot requirements Monitor client satisfaction and work to ensure high retention and engagement Gather, document, and share client requirements and feedback with internal stakeholders Troubleshoot and resolve client issues promptly and efficiently Maintain accurate client records, reports, and project documentation Regularly assess and optimize chatbot performance based on analytics and user feedback Use Excel and Google Workspace tools to manage reporting, data tracking, and documentation Collaborate with cross-functional teams to improve product usability and client experience Requirements: Minimum 1 year of experience in Customer Success, Client Support, or a related role Excellent communication skills (written and verbal) and strong interpersonal abilities Proven ability to manage multiple client accounts and prioritize tasks effectively Basic understanding of chatbot technology or willingness to learn Familiarity with CRM tools (e.g., Zoho, HubSpot) is a plus Proficiency in MS Excel and Google Sheets for reporting and data handling Bachelor’s degree in any discipline Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Monday to Friday Work Location: In person
Posted 1 week ago
4.0 years
15 - 25 Lacs
Mumbai, Maharashtra
On-site
Roles & Responsibility: Develop and maintain front-end website architecture, user interactions, and responsive design across platforms (web, mobile, WhatsApp). Develop and maintain scalable applications, servers, databases, and RESTful APIs. Additionally, should be good with UNIT testing, Database Concepts and Application Architecture. Work with graphic designers to enhance user experience and implement intuitive interfaces. Ensure application security, data protection, and regulatory compliance. Support and optimize infrastructure on AWS. Maintain best practices, conduct code reviews, and manage CI/CD pipelines. Familiar with SDLC and optimized development. Technical Skills At least 4 years of Full Stack experience React.js. Should be familiar with micro frontend. Node.js and/or Python MongoDB, PostgreSQL or any SQL based database. Candidate should have good knowledge of Database Concept like Stored Procedures, View/Materialized View, Triggers. RabbitMQ, Kafka, ActiveMQ AWS (preferred), Docker, Kubernetes, Microservices, Serverless Architecture Git/Jenkin Nice to Have: Previous BFSI or fintech lending platforms experience Understanding of AI/ML integration in fintech platforms Familiarity with Agile tools (JIRA) Familiarity with compliance automation and regulatory frameworks Implement predictive analytics, automated decision-making, fraud detection, and chatbot functionalities. Location: Mumbai (Work from office only) Availability: Should be able to join Immediately or within 30 days on selection Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,500,000.00 per year Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Post selection can you join Immediately or within 30 days? Experience: MERN Stack: 4 years (Required) Work Location: In person
Posted 1 week ago
2.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Role Overview The Customer Success Engineer will play a hybrid role,bridging technical product support and customer onboarding. This person will be responsible for addressing technical queries, helping customers onboard smoothly, and supporting users who may not be tech-savvy, particularly in Hindi-speaking regions. Key Responsibilities Handle platform-related queries, e.g.: Where do I upload my product catalog? Which API do I use to integrate a specific feature with Shopify? Support the onboarding process for new customers on the Talkinshop platform. Explain product features and technical solutions clearly and simply, avoiding jargon. Troubleshoot issues, guide users step-by-step, and resolve tech-related glitches. Assist with understanding and using tools like Meta Business Suite and other platform integrations. Communicate efficiently and patiently with retailers and small business owners. Required Skills & Competencies Fluent in Hindi and English (must-have): The customer base right now is predominantly Hindi-speaking, particularly in Tier 2, 3, and 4 cities in Maharashtra and North India. Strong communication skills: Able to simplify complex topics and explain without confusion Experience with APIs, JSON configuration, or similar technical implementations Comfortable working with technical documentation and configuration files Basic understanding of chatbot/conversational AI concepts (preferred) Proficiency in troubleshooting technical issues and finding solutions Basic knowledge of JavaScript and related technologies Friendly, approachable, and likeable personality. High level of patience and empathy, especially when handling repetitive or basic questions. Debugging and troubleshooting: Should be able to help with product flows and resolve issues efficiently. Desired Experience 14 years in Tech Support, Customer Experience, or Customer Success roles, ideally in a product-based company. Preferably from domains such as: Fitness and wellness apps Finance/taxation software (e.g., QuickBooks) Retail-tech or SaaS platforms for small businesses Should have worked with non-tech-savvy users or small business owners.
Posted 1 week ago
3.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Key Responsibilities As a Full-stack QA · Demonstrates exceptional functional testing abilities, with a strong focus on identifying and addressing edge cases. · Ensures comprehensive test coverage to maintain high-quality standards and prevent potential issues. · Writes detailed test cases to thoroughly evaluate software functionality. · Documents defects meticulously and tracks them through to resolution. · Actively participate in grooming, planning sessions and provides estimate for test activities. · Develops and maintains test plans to guide the testing process. · Takes responsibility for releases, ensuring all functional testing requirements are met. · Should understand JIRA and XRAY or similar test management tools. · Minimum of 3 years of experience in automation testing, including writing test automation scripts for web applications and web services. · Capable of actively contributing to the existing automation framework and build new framework from scratch · Hands-on experience in JavaScript is essential. · Good understanding of Selenium (preferred) or other automation tools. · Good understanding of such as Xunit (preferred) or any other testing framework is essential. · Strong understanding of API testing and API automation · Familiarity with Postman automation is a plus. · Prior experience in testing conversational chatbot applications is a must. · Experience working within Agile software development methodologies, such as Scrum and Kanban . · Must meet the required quality deliverables, adhere to deadlines. · Previous work experience in the finance domain is a plus. As member of the QA community · Must have strong testing mindset with meticulous attention to detail, ensuring thorough validation of software functionality and identifying potential issues early in the development process · Must have good understanding of object-oriented design principles and best practices of automation scripting . · Ability to proactively provide inputs during the grooming sessions based on the design/implementation options · Stay up to date on latest developments in technology · Learn and share learnings with the community · Mentor and guide junior team members, fostering their growth and development. Behavioral Competencies · Strong work ethic, self-starter, excellent planner and executor and above all, a good team player · Excellent communication skills and inter-personal skills are a must · Must have organizational skills, including multi-task capability, priority setting and meeting deadlines · Liking and initiative to learn business domain is highly desirable · Likes dynamic and constantly evolving environment and requirements
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Summary Develop and implement solutions using Lightning Web component, Apex Classes, Apex Triggers, Batch Apex, Rest API, Process Builder, Workflows, Flows and Validation rules etc. Perform configuration of Salesforce Service cloud application such as User Management, case management, Lead Management, Omni Channel setup, CTI integration, Einstein Chatbot Configuration. Analyze source and target data structures to plan and execute complex data migration. Conduct unit testing and ensure code quality. Design and implement salesforce security controls. Integrate LWC with Salesforce data and other systems, ensuring seamless real time data flow. Conduct unit testing and ensure code quality. Manage code migration across different environments using Github, ChangeSet and coordinate with Release Managers for version control and CI/CD processes. Extensively worked on Service Cloud and data migration. PAN INDIA Open
Posted 1 week ago
5.0 years
0 Lacs
Thane, Maharashtra, India
On-site
Namaskaram! AjnaLens is looking for a Senior Software Engineer / Technical Architect – B2C Platform to join our Product Engineering team at Thane (Maharashtra – India). The ideal candidate should have 5+ years of experience in building high-scale consumer-facing platforms with a strong foundation in backend architecture and engineering execution. This role demands a product mindset, technical depth, and the ability to ship fast in a collaborative, purpose-driven environment. We’re proud to share that Lenskart is now our strategic investor , a milestone that reflects the impact, potential, and purpose of the path we’re walking. Join us as we co-create the future of conscious technology. 👉 Read more here: The smartphone era is peaking. The next computing revolution is here. Top 3 Daily Tasks: Architect and build scalable backend services using Java (Spring Boot) and Python (FastAPI/Django). Lead key decisions on infrastructure, real-time data pipelines, LLM-integrated systems, and platform observability. Collaborate cross-functionally with product, design, and infrastructure teams to ship user-first features at scale. Minimum Work Experience Required: 5+ years of backend development experience with a strong foundation in scalable system design and cloud-native infrastructure. Top 5 Skills You Should Possess: Deep hands-on experience with Java , Python , and frameworks like Spring Boot , Django , or FastAPI. Proven expertise in building scalable microservices, streaming pipelines, and event-driven systems. Strong proficiency with Redis , PostgreSQL , PGVector , and one or more cloud platforms (AWS/GCP). Exposure to LLM features like RAG, vector search, GPT workflows, or chatbot architectures Solid system design capabilities, with the ability to lead architecture reviews and mentor junior developers. Full-Stack Awareness: Comfort with front-end tools like ReactJS for building internal dashboards or quick user-facing utilities. Understanding of modern DevOps practices, containerization, and observability tools like Prometheus , Grafana , and OTEL. Bonus Points For: Experience working with Agentic systems , real-time infra , or AI-driven product features. Prior involvement in building high-performance consumer products from scratch. Passion for conscious innovation and building tech that impacts millions. What You’ll Be Creating: A robust, scalable backend powering our next-gen B2C platform. Real-time, intelligent user experiences that blend performance with personalization. A tech foundation that reflects AjnaLens’ vision of building mindfully, at scale.
Posted 1 week ago
0.0 - 7.0 years
0 Lacs
Pune, Maharashtra
On-site
Job Information Date Opened 07/10/2025 Industry IT Services Job Type Full time Salary 16 - 20 LPA Work Experience 4 - 7 Years City Pune City State/Province Maharashtra Country India Zip/Postal Code 411001 About Us CCTech 's mission is to transform human life by the democratization of technology. We are a well established digital transformation company building the applications in the areas of CAD, CFD, Artificial Intelligence, Machine Learning, 3D Webapps, Augmented Reality, Digital Twin, and other enterprise applications. We have two business divisions: product and consulting. simulationHub is our flagship product and the manifestation of our vision. Currently, thousands of users use our CFD app in their upfront design process. Our consulting division, with its partners such as Autodesk Forge, AWS and Azure, is helping the world's leading engineering organizations, many of which are Fortune 500 list of companies, in achieving digital supremacy. Job Description Job Description We’re looking for a Frontend Engineer to translate polished UI designs into a fast, responsive React/TypeScript interface for our internal support portal. You’ll collaborate with backend, UX, and operations teams to deliver seamless data experiences for support agents. Responsibilities Convert Figma and Weave-style design prototypes into production-ready, responsive React/TypeScript components. Integrate a real-time chatbot widget for automated user interactions. Build UI workflows for role and permission management, including Directory Sync status views. Embed feature flags in the client to control new features. Configure static asset hosting via cloud storage and CDN. Write unit and integration tests; participate in code reviews. Work in an agile team to ship features to production. Requirements Minimum Qualifications 4–7 years of front-end development experience. Expert in React and TypeScript, with strong HTML5, CSS3 (SASS/LESS), and modern JavaScript. Proven ability to implement responsive, data-driven UIs from Figma and Weave-style designs. Familiarity with cloud-hosted asset delivery (S3 & CDN) and CI/CD basics. Solid understanding of RESTful APIs and JSON data handling. Preferred Qualifications Experience embedding serverless calls (AWS Lambda) in the client. Prior work on admin or support-portal UIs. Familiarity with design systems and translating Figma or similar prototypes. Strong debugging skills across full-stack environments. Education Bachelor’s or Master’s Degree in Computer Science, Information Systems, or equivalent experience. Benefits Opportunity to work with a dynamic and fast-paced IT organization. Make a real impact on the company's success by shaping a positive and engaging work culture. Work with a talented and collaborative team. Be part of a company that is passionate about making a difference through technology.
Posted 1 week ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Job Title : Data : Bachelor's or master's degree in computer science, Statistics, Mathematics, or a related : 6 To 10 set : Artificial Intelligence / Machine knowledge : Strong working knowledge of the Google Cloud Platform (GCP) and its AI/ML services. Proven experience in chatbot creation and development using relevant frameworks. Proven experience in developing and implementing machine learning models. Strong programming skills in Python, with expertise in Pandas, NumPy, Scikit-learn, TensorFlow, PyTorch, Keras , Matplotlib and Seaborn. Proficiency in SQL querying and database management. Experience with front-end frameworks such as React or Angular and CSS. Experience with back-end frameworks such as Django, Flask, or FastAPI. Experience in prompt engineering for large language models (LLMs), including prompt design, optimization, and evaluation. Strong problem-solving skills and the ability to translate business requirements into technical solutions. Excellent communication and presentation skills, with the ability to explain complex concepts to non-technical Description : Deploy and manage AI/ML applications on the Google Cloud Platform (GCP). Design, develop, and implement conversational AI solutions using various chatbot frameworks and platforms. Design, develop, and optimize prompts for large language models (LLMs) to achieve desired outputs. Develop and implement machine learning models using supervised, unsupervised, and reinforcement learning algorithms. Utilize Python with Pandas, NumPy, Scikit-learn, TensorFlow, PyTorch, and Keras to build and deploy machine learning solutions. Create visualizations using Matplotlib and Seaborn to communicate insights. Write and optimize SQL queries to extract and manipulate data from various databases. Develop and maintain web applications and APIs using Python frameworks such as Django, Flask, or FastAPI. Build user interfaces using JavaScript frameworks such as React or Angular, along with CSS. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Communicate complex technical concepts and findings to non-technical stakeholders through presentations and reports. (ref:hirist.tech)
Posted 1 week ago
48.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Full-time Company Description About CollegeDekho Founded in 2015, CollegeDekho is Indias largest college enrolment and student guidance ecosystem. With a mission to democratize access to higher education, we connect prospective students with 35,000 colleges and universities through our proprietary technology, AI-driven chatbot, and Common Application Form (CAF). Having raised over $53 million from leading investors like Winter Capital, ETS Strategic Capital, and QIC, weve helped over 85 lakh students and facilitated 1.3 lakh admissions, making us one of the most trusted names in Indian EdTech. Learn more: www.collegedekho.com Role Overview We are looking for a strategic and results-oriented Key Account Manager to manage end-to-end partnerships with our higher education clients. This role is critical to ensuring client satisfaction, driving revenue outcomes, and unlocking growth opportunities through proactive engagement and internal collaboration. Key Responsibilities Own and manage strategic relationships with assigned colleges/universities. Reconcile student admissions data and align with internal delivery and finance teams. Drive timely collections and resolve commercial issues in coordination with finance/legal. Lead contract renewals and drive cross-sell/up-sell opportunities aligned to client needs. Coordinate internally across sales, delivery, operations, finance, and product teams. Maintain detailed dashboards and trackers to share performance updates with internal and external stakeholders. Identify and escalate potential risks and surface growth opportunities proactively. Key Requirements Education: Bachelors degree in Business, Marketing, Education, or related field (MBA preferred). Experience: 48 years in Key Account Management, Client Success, or B2B Partnerships, preferably in EdTech, SaaS, or Education Services. Excellent communication, negotiation, and relationship management skills. Ability to manage high-value institutional accounts independently. Proficient in CRM tools, Excel/Google Sheets, and data dashboards. High ownership mindset with multitasking capabilities in a fast-paced environment. Willingness to travel to partner campuses as needed.
Posted 1 week ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Company Size Large-scale / Global Experience Required 2 - 5 years Working Days 5 days/week Office Location Karnataka, Bengaluru Role & Responsibilities As an AI Data Application Specialist, you will be part of a growing AI Center of Excellence, working to integrate AI into data-driven decision-making across agencies. This role involves analyzing existing data architectures, developing AI-powered prototypes, and consulting on AI solutions—bridging the gap between technical execution and business impact. The focus is on strategic system design and AI consulting, rather than day-to-day coding. You will work collaboratively to develop AI-powered workflows, optimize data pipelines, and explore generative AI applications to enhance business intelligence. AI Strategy & Consulting for Data System Optimization: Advise on how AI can enhance data systems within different business and technology environments. Assess current data architectures and identify opportunities for AI integration. Design sustainable AI-driven data solutions, considering scalability, maintenance, and real-world business impact. Communicate the advantages and limitations of AI-powered data workflows to key stakeholders. AI-Powered Data Pipeline Design & Prototyping: Develop AI-supported data systems, integrating RESTful APIs, relational databases, and cloud storage solutions. Use Python, Numpy, Pandas, Scikit-learn, and Scipy to analyze data and build AI-enabled solutions. Design and implement machine learning models to solve key business challenges. Collaborate with cross-functional teams, utilizing version control and code review practices. Research & AI Innovation for Business Solutions: Stay informed on Generative AI, Large Language Models (LLMs), and multimodal AI developments. Explore new AI-driven business applications, providing recommendations on AI adoption strategies. Build AI prototypes to assess feasibility, efficiency, and long-term viability. Ideal Candidate 2+ years of experience in data science, machine learning, or applied statistics. Strong consulting and communication skills—ability to simplify complex AI concepts for non-technical audiences. Fluent in English (mandatory)—comfortable engaging with global teams and stakeholders. Proficiency in Python and data analysis tools (Pandas, Numpy, Scikit-learn, etc.). Experience working with data pipelines, APIs, and cloud platforms (AWS, GCP, or Azure). Familiarity with Generative AI tools and LLMs (e.g. ChatGPT, Gemini, Claude) and their integration into data systems. Preferred Skills Experience in technical consulting or AI solution design. Understanding of AI ethics, model governance, and scalable AI systems. Knowledge of data visualization tools (Power BI, Tableau, Looker) for AI-driven analytics. Why Join This Role? AI-Driven Impact – Play a critical role in integrating AI into real-world data solutions. Innovation-Focused – Work with cutting-edge AI technologies, including LLMs and multimodal AI. Global Exposure – Collaborate with international teams and contribute to enterprise-wide AI transformation. Strategic Influence – Be at the forefront of business process optimization using AI. Skills: python,learning,pandas,teams,scipy,generative ai tools,scikit-learn,numpy,data solutions,machine learning,data visualization tools (power bi, tableau, looker),restful apis,data,design,integration,large language models (llms),data systems,cloud platforms (aws, gcp, azure),data pipelines
Posted 1 week ago
2.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Profile Description We’re seeking someone to join our team as (Associate) who can build innovative AI solutions. This position will help with development of virtual assistant using natural language processing and artificial intelligence systems. You will work with multi-functional engineering, Knowledge WM_Technology Wealth Management Technology is responsible for the design, development, delivery, and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management Business. Practice areas include: Analytics, Intelligence, & Data Technology (AIDT), Client Platforms, Core Technology Services (CTS), Financial Advisor Platforms, Global Banking Technology (GBT), Investment Solutions Technology (IST), Institutional Wealth and Corporate Solutions Technology (IWCST), Technology Delivery Management (TDM), User Experience (UX), and the CAO team. Analytics Intelligence & Data Technology Analytics, Intelligence and Data Technology (AIDT) enables and drives strategic data initiatives and business capabilities across Wealth Management. Software Engineering This is Associate position that develops and maintains software solutions that support business needs. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What You’ll Do In The Role Proven experience in working with Generative models, NLP, Deep Learning, data analysis, Virtual Assistant ecosystem. Hands on experience in Kore.ai Platform would be added advantage. Expert in Python, SQL, Java script, knowledge of SQL is plus. Experience in designing and maintaining a chatbot using any tool and should be adept in API integration. Proven python coding skills to move and transform data from multiple sources to a data store/warehouse What You’ll Bring To The Role At least 2 years’ relevant experience would generally be expected to find the skills required for this role Good to have statistics knowledge, such as hypothesis testing, experimental design and sample size determination Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways for leadership and peers Creativity to engineer novel features and signals, and to push beyond current tools and approaches What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Posted 1 week ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
This role is primarily responsible for Design, Engineering and operations of EXL’s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc.. AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients; The List Of Core Platforms Include Amazon Connect, Genesys Pure cloud etc. Omni Channel platform consisting of chat, email, voice and related services Digital Technologies- Speech Analytics, Voice/ Chatbot, RPA etc. Cloud based recording solutions and services for Verint and Calabrio platforms. The role function requires strong and hands on experience of design, engineering, implementation and operations on primary on Avaya communication manager series, Amazon Connect or Genesys Pure Cloud, Cloud SBC’s . Secondary on Verint/ Calabrio applications. Lead Client pre-sale discussions, RFP/ RFI on contact center solutions, unique / compelling solutions, capability development of contact center services. Implement contact center customer solutions, enterprise contact center products Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA’s management, vendor management etc Deliver documented intellectual properties for reuse. Knowledge and experience in project management and methodologies Additionally, Role Require Good Understanding And Exposure Of CTI /Screen-pop technologies and integrations with various third party systems Dialer technologies like, Genesys, Aspect Unified IP and or Avaya. Thorough understanding of compliance and security related understanding with respect of contact center devices on various platforms and contact center certifications like PCI DSS, HIPAA etc. Workforce management tool-Working knowledge and operational understanding is a must Working knowledge on SIP/ IP/ VOIP & Cloud telephony solutions Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.
Posted 1 week ago
5.0 - 10.0 years
18 - 27 Lacs
Gurugram, Bengaluru, Mumbai (All Areas)
Work from Office
Job Description: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with internal team and client team on CCaaS (Contact Center as a Service) migration Deliver agile delivery process, continuous improvement and continuous development Work with other teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components.
Posted 1 week ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Title: Conversational Designer Location: Hyderabad Job Type: Full-Time Experience Level: Minimum 2 years of experience as a Conversational Designer About the Role We are looking for a Conversational Designer to join our team and shape intuitive, human-like experiences across our Conversational AI platforms (chatbots, voice bots, and virtual assistants). You'll work closely with product managers, developers, business stakeholders, and subject matter experts to create engaging, on-brand dialogue flows that help users accomplish their goals with ease. This role involves regular interaction with clients based in the UK and USA , as well as collaboration with our internal operations and development teams . Comfort and confidence in engaging with global stakeholders is essential. You will also be responsible for the continuous fine-tuning of bot experiences by leveraging bot analytics, performance data, and user feedback to improve conversation flow, coverage, and effectiveness over time. Responsibilities Design end-to-end conversation flows, use cases, and intents for chatbots and voice assistants Write and optimize prompts, responses, fallbacks, and disambiguation paths with natural, empathetic, and context-aware language Collaborate with NLP teams to ensure accurate training data and utterance coverage Partner with business stakeholders, subject matter experts and product teams to map customer journeys and identify automation opportunities Use tools like Dialogflow, Voiceflow, Rasa, or LivePerson or similar to build and test conversational experiences Maintain tone, personality, and consistency of the virtual assistant across use cases and channel Create conversation design documentation including flows, sample dialogues, and design rationale Communicate design concepts and rationale clearly to both technical and non-technical stakeholders, including clients Experience 2+ years of experience in conversational design or journey design for AI-powered bots Strong understanding of conversation design principles, user intent modeling, and dialogue structuring Experience with NLP platforms like LivePerson, Yellow.AI, Kore.AI, Dialogflow, IBM Watson, Amazon Lex, or similar Familiarity with chatbot metrics and optimization techniques (e.g., drop-off rates, containment, NLU confidence) Excellent communication skills and the ability to simplify complex workflows Strong empathy and ability to write natural, friendly, and brand-aligned copy Nice to have: experience designing for voice assistants (e.g., Alexa, Google Assistant) Nice to have: Background in linguistics, cognitive science, UX design, or similar Those who are interested please reach out to Barkha Verma at BV00792989@TechMahindra.com or apply on this Job post.
Posted 1 week ago
5.0 - 8.0 years
9 - 13 Lacs
Noida
Work from Office
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. : R1RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. We are looking for an experienced AI/ML engineer to join our R&D team, who can work on ML (Machine Learning) models, use deep learning, neuro-linguistic programming (NLP), computer vision, chatbots, and robotics to help us improve various business outcomes and drive innovation. This is an excellent opportunity to take advantage of emerging trends and technologies and make a real-world difference in the healthcare industry. Objectives of this role Develop and implement solutions/processes and carry out R&D (Research and Development) to meet the needs of our AI/ML strategy. Help in design and development of advanced analytic solutions across functional areas as per requirement/opportunities. Foster innovative ideas for developing high impact solutions. Responsibilities As part of the R&D team, help the team to advise leaders on a broad range of technology, strategy associated with AI (Artificial Intelligence) & ML Work on functional design, process design (including scenario design, flow mapping),prototyping, testing, and support procedures, in collaboration with the team. Articulate and document the solutions architecture and lessons learned for each exploration and accelerated incubation. Work as team members, develop & assess the AI/ML and automation opportunities. Enable team members/as individual contributors to make necessary changes in product performance or presentation. Develop new and innovative AI/ML based solutions and PoC (Proof of Concept)/MVP with quick turnaround Must have skills. 5-8 Years of experience in IT including 3+ years in developing / applying ML /AI models to practical and comprehensive technology solutions. Must be graduate in Computer Science preferably B. Tech/B.E. or MCA etc. Experience with ML, Python, NLP, Azure services, OpenAI, GenAI, LLM. Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns. Experience in API development/consumption. Experience with frontend technologies like Javascript/Jquery/React/Angular NoSQL/RDBMS database design and optimizations. Good to Have Skills Good to have knowledge of any other programming and/or scripting language. Exposure to Cloud technology like AWS (Amazon Web Services) / GCP (Google Cloud Platform). Open and willing to learn & work in any technology. Experience with visualization tools (e.g., Power BI, Tableau etc.) Experience in Healthcare sector e.g. RCM r1rcm.com Facebook
Posted 1 week ago
6.0 - 10.0 years
6 - 10 Lacs
Noida
Work from Office
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. : R1RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. We are looking for an experienced AI/ML engineer to join our R&D team, who can work on ML (Machine Learning) models, use deep learning, neuro-linguistic programming (NLP), computer vision, chatbots, and robotics to help us improve various business outcomes and drive innovation. This is an excellent opportunity to take advantage of emerging trends and technologies and make a real-world difference in the healthcare industry. Objectives of this role Develop and implement solutions/processes and carry out R&D (Research and Development) to meet the needs of our AI/ML strategy. Help in design and development of advanced analytic solutions across functional areas as per requirement/opportunities. Foster innovative ideas for developing high impact solutions. Responsibilities As part of the R&D team, help the team to advise leaders on a broad range of technology, strategy associated with AI (Artificial Intelligence) & ML Work on functional design, process design (including scenario design, flow mapping),prototyping, testing, and support procedures, in collaboration with the team. Articulate and document the solutions architecture and lessons learned for each exploration and accelerated incubation. Work as team members, develop & assess the AI/ML and automation opportunities. Enable team members/as individual contributors to make necessary changes in product performance or presentation. Develop new and innovative AI/ML based solutions and PoC (Proof of Concept)/MVP with quick turnaround Must have skills. 6-10 Years of experience in IT including 3+ years in developing / applying ML /AI models to practical and comprehensive technology solutions. Must be graduate in Computer Science preferably B. Tech/B.E. or MCA etc. Experience with ML, Python, NLP, Azure services, OpenAI, GenAI, LLM. Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns. Experience in API development/consumption. Experience with frontend technologies like Javascript/Jquery/React/Angular NoSQL/RDBMS database design and optimizations. Good to Have Skills Good to have knowledge of any other programming and/or scripting language. Exposure to Cloud technology like AWS (Amazon Web Services) / GCP (Google Cloud Platform). Open and willing to learn & work in any technology. Experience with visualization tools (e.g., Power BI, Tableau etc.) Experience in Healthcare sector e.g. RCM r1rcm.com Facebook
Posted 1 week ago
3.0 years
0 Lacs
Panaji, Goa, India
On-site
About the Project We are seeking a highly skilled and pragmatic AI/ML Engineer to join the team building "a Stealth Prop-tech startup," a groundbreaking digital real estate platform in Dubai. This is a complex initiative to build a comprehensive ecosystem integrating long-term sales, short-term stays, and advanced technologies including AI/ML, data analytics, Web3/blockchain, and conversational AI. You will be responsible for operationalizing the machine learning models that power our most innovative features, ensuring they are scalable, reliable, and performant. This is a crucial engineering role in a high-impact project, offering the chance to build the production infrastructure for cutting-edge AI in the PropTech space. Job Summary As an AI/ML Engineer, you will bridge the gap between data science and software engineering. You will be responsible for taking the models developed by our data scientists and deploying them into our production environment. Your work will involve building robust data pipelines, creating scalable training and inference systems, and developing the MLOps infrastructure to monitor and maintain our models. You will collaborate closely with data scientists, backend developers, and product managers to ensure our AI-driven features are delivered efficiently and reliably to our users. Key Responsibilities Design, build, and maintain scalable infrastructure for training and deploying machine learning models at scale. Operationalize ML models, including the "TruValue UAE" AVM and the property recommendation engine, by creating robust, low-latency APIs for production use. Develop and manage data pipelines (ETL) to feed our machine learning models with clean, reliable data for both training and real-time inference. Implement and manage the MLOps lifecycle, including CI/CD for models, versioning, monitoring for model drift, and automated retraining. Optimize the performance of machine learning models for speed and cost-efficiency in a cloud environment. Collaborate with backend engineers to seamlessly integrate ML services with the core platform architecture. Work with data scientists to understand model requirements and provide engineering expertise to improve model efficacy and feasibility. Build the technical backend for the AI-powered chatbot, integrating it with NLP services and the core platform data. Required Skills and Experience 3-5+ years of experience in a Software Engineering, Machine Learning Engineering, or related role. A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. Strong software engineering fundamentals with expert proficiency in Python. Proven experience deploying machine learning models into a production environment on a major cloud platform (AWS, Google Cloud, or Azure). Hands-on experience with ML frameworks such as TensorFlow, PyTorch, and Scikit-learn. Experience building and managing data pipelines using tools like Apache Airflow, Kubeflow Pipelines, or cloud-native solutions. Collaborate with cross-functional teams to integrate AI solutions into products. Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker) and orchestration (Kubernetes). Preferred Qualifications Experience in the PropTech (Property Technology) or FinTech sectors is highly desirable. Direct experience with MLOps tools and platforms (e.g., MLflow, Kubeflow, AWS SageMaker, Google AI Platform). Familiarity with big data technologies (e.g., Spark, BigQuery, Redshift). Experience building real-time machine learning inference systems. Strong understanding of microservices architecture. Experience working in a collaborative environment with data scientists.
Posted 1 week ago
6.0 - 11.0 years
32 - 37 Lacs
Pune
Work from Office
: Job TitleProduction Stability of AI Chatbot Application, AVP LocationPune, India Role Description The AI chatbot application, designed to assist customers with bank-related queries, is a high-profile, mission-critical system with significant reputational impact. It directly supports customer experience and operational efficiency. The AI chatbot application plays a pivotal role in enhancing customer experience and reducing operational costs by providing 24/7 assistance for banking queries. Ensuring its stability in production is crucial. Given the high stakes of the AI chatbot application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organizations reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. Currently, the team is understaffed, and with only one member managing production, the system is at risk of extended downtimes and delays in addressing high-priority incidents. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities (AI/Chatbot Systems) Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to the AI chatbot, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L1/L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 5+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment PreferredITIL v3 foundation certification. PreferredExperience in a financial institution or large corporation; good technology background. PreferredPrior experience working in chatbot based communication model or project. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Cloud Technologies: Hands-on experience with Google Cloud Platform (GCP). Strong understanding of Google Cloud Run for managing serverless containerized applications. Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools: Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. AI/ML and Chatbot Frameworks[Good to have] Experience with Dialogflow for building and optimizing chatbot applications. Knowledge of Google Moderation API and sensitive data removal services for content safety and compliance. Incident and Operations Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How well support you
Posted 1 week ago
6.0 - 8.0 years
5 - 9 Lacs
Pune
Work from Office
: Job Title- Production Support Analyst, AS Location- Pune, India Role Description L2 Technical Application Support What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support. Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. The candidate may have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts) Weekend coverage may need to be provided on rotational basis. Your skills and experience 6 to 8 years providing hands on IT support and interacting with application end users. Preferred: Experience in an investment bank, financial institution, or large corporation. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma). Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Understanding of ITIL / SRE best practices for supporting a production environment Preferred: Experience in Google Cloud Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. TECHNICAL COMPETENCIES Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems. Preferred: Familiarity with coding language such as JAVA and .Net or Perl/Shell scripting. Preferred: Experience with Java hosting environments like WebSphere, Tomcat etc. Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance. Experience of monitoring tools such as Geneos and New Relic. Experience and hands-on on IBM BPM, Camunda , WAS etc. (preferred) Experience on RPA platforms like Blueprism/Chatbots (Preferred) Experience in Devops/SRE. Knowledge and development experience in Ansible automation. Experience in shell scripting, python. How well support you
Posted 1 week ago
7.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Key Responsibilities: 1. NPS, CSAT & Journey Ratings Ownership Lead initiatives that directly influence NPS as the primary CX metric, along with CSAT and journey-level ratings. Build scorecards and analytics that isolate drivers, measure impact, and guide roadmap priorities. 2. Strategic CX Programs Design and own quarterly/half-yearly experience programs (e.g., onboarding, support journeys, app adoption) with targets on NPS improvement, effort reduction, and revenue outcomes. Align goals and delivery across stakeholders using program charters, success metrics, and governance cadences. 3. Voice of Customer (VoC) System Design Drive capture of customer sentiment across all key moments – via NPS, CSAT, in-app surveys, call transcripts, and chat logs. Set up event triggers using Salesforce and CleverTap to ensure timely and contextual feedback loops. 4. Feedback Analysis & Narrative Building Analyze structured and unstructured feedback to uncover pain points and opportunity themes. Develop a strong customer insight narrative for leadership reviews, business decisions, and journey re-design. 5. Journey Diagnostics & Design Conduct journey diagnostics to identify customer friction in flows like account setup, order execution, and fund transfer. Partner with product and design teams to embed customer-centric improvements into digital and assisted touchpoints. 6. Contact Ratio & Deflection Strategy Deep-dive into contact drivers across IVR, chat, and CS to reduce effort and improve resolution effectiveness. Co-create deflection strategies with chatbot/IVR leads that contribute to NPS uplift and cost reduction. 7. Lifecycle-Based CX Reporting Build and maintain dashboards that tie experience metrics to behavior (e.g., trading activity, activation, dormancy). Use insight to shape customer lifecycle communications, nudges, and product features. 8. Frontline & Sales Enablement Work with CS and Sales teams to implement programs that reduce escalations, improve FCR (First Contact Resolution), and boost customer delight. Use VoC personas and verbatim-driven coaching to improve empathy and response quality. 9. CX Forums & Leadership Engagement Facilitate monthly/quarterly CX councils across Product, Business, Risk, and Customer Operations. Ensure NPS and CX outcomes are central to strategic discussions and prioritization. Experience & Skills Required: 7+ years of total experience, primarily in CX, consulting, or growth/product roles. Demonstrated ability to lead strategic programs that delivered measurable impact on NPS, CSAT, cost, or revenue. Solid understanding of the broking and capital markets industry, including customer journeys and regulatory nuances. Strong technical understanding of system integrations – including CRM (e.g., Salesforce), analytics platforms, telephony/chat systems, and feedback tools. Exceptional data analysis skills (Excel/SQL/dashboarding) and people skills – able to influence across senior stakeholders, CS teams, and product squads.
Posted 1 week ago
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