Production Support Analyst, AS

6 - 8 years

5 - 9 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Description


 
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Job Title-
Production Support Analyst, AS
Location- Pune, India
Role Description
L2 Technical Application SupportWhat well offer you
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Accident and Term life Insurance

  • Your key responsibilities
  • Provide hands on technical support for a suite of applications/platforms within Deutsche Bank
  • Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration.
  • Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
  • Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).
  • Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
  • Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
  • Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
  • Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
  • Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
  • Approach support with a proactive attitude, working to improve the environment before issues occur.
  • The candidate may have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts)
  • Weekend coverage may need to be provided on rotational basis.

  • Your skills and experience
  • 6 to 8 years providing hands on IT support and interacting with application end users.

  • Preferred: Experience in an investment bank, financial institution, or large corporation.
  • Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
  • Good analytical and problem-solving skills.
  • Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.
  • Understanding of ITIL / SRE best practices for supporting a production environment

  • Preferred: Experience in Google Cloud
  • Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
  • Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

  • TECHNICAL COMPETENCIES
  • Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems.

  • Preferred: Familiarity with coding language such as JAVA and .Net or Perl/Shell scripting.
    Preferred: Experience with Java hosting environments like WebSphere, Tomcat etc.
  • Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance.
  • Experience of monitoring tools such as Geneos and New Relic.
  • Experience and hands-on on IBM BPM, Camunda , WAS etc. (preferred)
  • Experience on RPA platforms like Blueprism/Chatbots (Preferred)
  • Experience in Devops/SRE.
  • Knowledge and development experience in Ansible automation.
  • Experience in shell scripting, python.

  • How well support you

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    Deutsche Bank logo
    Deutsche Bank

    Banking and Financial Services

    Frankfurt

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