Change Management Lead

You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities. The Change Management Lead will play an important role in ensuring all initiatives meet objectives by increasing employee adoption and usage. The primary responsibility will be to utilize a consistent change management framework to reduce resistance, remove negative unintended consequences, communicate the changes, and maximize solution adoption. The Change Management Lead will work with global, cross-functional teams to understand the impacts of change on people, processes, technology, and customer experience. Responsibilities: Apply appropriate processes and tools to support effective adoption of the changes required by multiple programs/projects across the enterprise. Conduct impact analysis, identify key stakeholders, and confirm change readiness throughout the project lifecycle. Manage and build relationships with the business to educate about changes and help drive decisions. Ownership of the development and maintenance of the change management processes and tools. Facilitate meetings to gather stakeholder lists and impacts Identify communications requirements for the project/program and support the development and delivery of communications Work with project teams to identify risks and prepare mitigation plans Coach or consult with project teams to help them integrate change management activities into their project plans Improve the efficiency and effectiveness of the GBS PMO through lessons learned and other continuous improvement initiatives. Key Skills, Requirements, and Competencies: Bachelors degree in business administration or a related field. A minimum of 2 years in a change management role or 5 years in a project management role Exceptional written and verbal communication skills Proficient in the overall change management methodology is preferred Experience communicating change to all levels of a global organization Demonstrable experience working on projects with sponsors in HR, Finance, sales, operations, technology, and real estate. Ability to lead or work on multiple large time-sensitive projects or work streams Experience managing stakeholder expectations, especially at the senior level Able to work collaboratively in a team environment Change management certification is a plus Category: Project/Program Management Group