Change Control Coordinator

Position Overview:

The Change Control Coordinator plays a critical role in overseeing and managing change control processes across the organizations IT and business systems. This role ensures that all changes are assessed, approved, implemented, and documented effectively, minimizing disruption and maintaining compliance with internal governance standards.

Key Responsibilities:

• Coordinate the

  lifecycle of change requests

  from submission through approval to implementation and review.
• Conduct impact assessments for proposed changes in collaboration with relevant stakeholders.
• Maintain the

  Change Management Log

  and ensure accurate documentation of all change activities.
• Facilitate and schedule

  Change Advisory Board (CAB) meetings,

  including preparing agendas and capturing decisions and actions.
• Ensure changes follow established processes and are aligned with

  ITIL best practices

  .

• Collaborate with IT, development, QA, and business units

  to validate testing and rollback plans.

• Monitor and report on change performance

  , including change success rates, trends, and exceptions.
• Ensure

  emergency and unplanned changes

  follow appropriate expedited processes and are fully

  documented post-implementation

  .
• Support internal and external audits with change control records and process documentation.

• Integration Management

  : Coordinate changes affecting system integrations, ensuring smooth data flow and business continuity.

• Communication & Training

  : Develop and execute communication plans to inform stakeholders about upcoming changes, providing training or documentation where necessary.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of ITIL Change Management (Certification preferred).
• Experience working with tools such as ServiceNow, JIRA, Remedy, or equivalent ticketing systems.
• Excellent communication, coordination, and documentation skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Proactive and assertive in driving process compliance.

Nice to have Skills and Qualifications:

• Prior experience of working in a start-up culture
• Prior experience of working in Agile SAFe and PI Planning
• Prior experience of working in Ed-Tech/E-Learning companies
• Understanding of CI/CD and DevOps environments.
• Familiarity with IT governance, risk, and compliance frameworks.

Experience:

• 6-10 Years experience

Educational Qualification(s):

• Bachelor's/masters degree in computer science, Engineering or equivalent