Job Title: Quality Auditor – Call Center (Night Shift) (Call Center) Location: Thane Work Schedule: Monday to Friday | Night Shift | Work from Office Industry: BPO / Call Center Experience: [I1–3 years] Employment Type: Full-time Job Summary: We are looking for a detail-oriented and experienced Quality Auditor to join our call center team. The ideal candidate will be responsible for monitoring and evaluating inbound and outbound calls to ensure performance standards and customer service quality are met. The role involves providing constructive feedback to agents and working closely with the training and operations teams to improve overall service quality. Key Responsibilities:Monitor and evaluate customer interactions (calls) against established quality standards. Provide timely and actionable feedback to agents to improve performance and customer satisfaction. Maintain and update quality audit reports and documentation. Identify areas of improvement and training needs through regular audits. Collaborate with team leaders and managers to implement quality improvements. Ensure compliance with company policies, procedures, and client expectations. Prepare quality reports and share insights with stakeholders.

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