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Posted:1 month ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

As a Customer Call Executive, you will be the voice of Vakeel Saab for thousands of users. Your job is to receive calls, guide callers, explain legal consultation packages, and build trust with people who may be confused, anxious, or new to legal services, and convert them to take the legal advisory call. Handle inbound & outbound calls from users seeking legal help Understand customer needs and suggest suitable legal services or packages Guide users on how to use the website/app for consultations or bookings Resolve complaints or queries with patience and empathy Follow up with users to ensure query resolution and satisfaction Work with the legal operations team to coordinate appointments with lawyers Maintain call logs and feedback in the CRM system Requirement: Fluency in Hindi & English speaking Added regional language is a bonus Legal Knowledge will be added advantage Location: South Delhi Role: Full time Experience: 1-2 years Timings: 6 days a week initially Show more Show less

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