Business Support Jr. Team Lead - HR Service Center

You will oversee the day-to-day operations, functions, and duties of GHRS to ensure adherence to service level standards and metrics, serving as the primary point of contact for clients. Your responsibilities will include ensuring ServiceCentral resolutions based on assigned access and providing other HR systems-related support. Additionally, you will lead and/or participate in ad hoc projects related to Human Resources and office-wide issues. By identifying explicit and implied client needs through probing questions and understanding requirements, you will drive change along with a detailed plan. In terms of people management, you will oversee adherence to defined processes in GHRS, lead process efficiency, monitor workload, and implement improvement projects. You will also identify opportunities for better team efficiencies and work with leaders to implement them. Providing immediate and specific constructive feedback and recognition evenly across your team will be a proactive approach you will take. Your role will also involve facilitating professional excellence through quality delivery of GHRS tasks, expertise in process mapping and designing. By sharpening your expertise and deep knowledge of HR issues, you will gain credibility in different areas. You will enrich processes, value-added services, and stay current on trends, including utilizing power tools for both internal and external customers. As for qualifications, you must have a Bachelor's degree, strong experience in an HR Shared Service Centre, and onboarding experience. While prior team lead experience is preferred, it is not required. Experience in using Oracle will be advantageous. Strong leadership skills, written and verbal communication skills, ability to plan and prioritize workload, use initiative, work under instructions, work independently or as part of a team with a can-do attitude, maintain good working relationships with colleagues across HR, provide high standards of customer care, demonstrate a methodical and organized approach, be a quick learner, self-motivated, flexible and adaptable to changes, have working knowledge of Excel and Word, willing to work North America hours, open to a hybrid work setup, and report to the BGC office are all essential attributes for this role. WTW is an equal opportunities employer.,