Business Analyst - Digital Adoption

The AI Acceleration team is seeking a Business Systems Analyst to support the Digital Adoption program within the AI and Automation ecosystem. This program aids Red Hatters across internal applications by offering on-screen guidance, automation, and analytics support to enhance efficiency, minimize risk, reduce costs, and boost productivity. As a Business Systems Analyst, you will be responsible for gathering crucial information from various stakeholders, acting as a liaison between stakeholders and the development team, managing competing resources and priorities, ensuring solutions align with business needs, implementing and upholding procedures, ensuring timely project completion, and producing insightful performance reporting documentation. We are looking for a self-motivated and collaborative team player with substantial experience in project consultation, exceptional business development skills, ROI/value analysis expertise, and a strong foundation in data analysis and reporting to contribute to making strategic, data-driven decisions. In this role, your responsibilities will include reviewing intake submissions and business use cases, serving as a bridge between stakeholders and development and IT teams for clear communication and understanding of requirements, providing guidance to internal customers on project feasibility, conducting project management functions to ensure goals are achieved, establishing beneficial working relationships across business organizations, and collaborating with business leaders on strategic outcomes related to financial analysis, business value, and ROI. Additionally, you will be involved in managing intake, agile, and feedback mechanisms, defining actionable project scopes, developing project plans and reporting documentation, and proactively managing changes in project scope. To be successful in this role, you should possess a consultative mindset with a track record of partnering with business customers, a minimum of 3 years of experience in a BA/BSA role, familiarity with Agile/scrum methodology, experience in leading and supporting successful projects, excellent project management, organizational, time management, and team leadership skills, broad business and technical knowledge, self-motivation, ability to deliver in a fast-paced environment, manage multiple work streams simultaneously, understanding of software development lifecycles, coordination with cross-functional teams, strong communication and negotiation skills, superior documentation and presentation skills, data-driven analysis capabilities, and professionalism in various working environments. About Red Hat: Red Hat is a global leader in providing enterprise open-source software solutions, utilizing a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With associates in over 40 countries, Red Hatters work flexibly across various work environments. Red Hat fosters an open and inclusive environment where creativity, passion, and contribution are valued, regardless of title or tenure. Inclusion at Red Hat: Red Hat's culture is founded on open source principles of transparency, collaboration, and inclusion, welcoming ideas from diverse backgrounds and experiences to drive innovation. Red Hat prioritizes equal opportunity and access for everyone, celebrating all voices in an open and inclusive culture. Equal Opportunity Policy (EEO): Red Hat supports individuals with disabilities and offers reasonable accommodations to job applicants. For assistance with completing the online job application, please email application-assistance@redhat.com. General inquiries regarding job application status will not receive a response.,