182 Brick Work Jobs - Page 3

Site Supervision, Finishing work in high rise residential & commercial project, Team Management, Coordinate with architects, contractors & Store executive. Project Scheduling for our project in GIFT City.

A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner. Qualification for Calling Agent: 4 or more years experience in the contact centre and preferably in the wealth management industry Bachelors degree (or equivalent) English: Fluent Ability to speak 2 or more regional languages Good knowledge of Mutual funds, Knowledge of Insurance and Stocks will be an added advantage Roles and responsibilities To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers Acquire required product and process knowledge and keep a track of all the changes Maintaining a positive, empathetic and professional attitude toward customers at all times. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Follow the escalation matrix and SLA to achieve process goals Gather customer feedback and share with our Product team for improvement Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly. Flexible to work on rosters - 5 days a week and rotational offs

As an Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Roles and Responsibilities: Actively collaborate with subject matter experts, product owners, endusers, and other stakeholders to facilitate, gather, and document businessrequirements. Translate business and functional requirements into technicalspecifications. Document requirements using appropriate content & formats (e.g. process steps, flow diagrams, desired outcomes, examples, etc)mapped to corresponding business process. Follow-up & clarify whenrequirements are incomplete, conflicting, ambiguous, or changing overtime. Develop project plans across multiple complex projects using collaborative project management tools and keep up-to-date. Participate in meetings, take notes, and log actions and owners. Effectively manage projects frominitiation to completion, with clear communication & follow-up throughout. Review system designs and approaches to ensure they meet/exceed business requirements. Seek alternative approaches that simplify design, minimize resource requirements, and improve user experience. Lead development & deployment of solutions in partnership with product owners, developers, and other stakeholders. Comfortable working with globally dispersed teams across multiple time zones. Handle client expectations and provide oversight for technical resources and suppliers. Manage compliance with IT security and application management requirements, including system access control, separation of duties, problem & vulnerability resolution, changes, data privacy, and reviews/audits. Model effective collaborative behaviors when working with individuals, teams, and suppliers. Follow Agile practices & approaches and actively contribute to Agile ceremonies. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Bachelor’s degree in Infrastructure Technology, Software design, business process analysis, or equivalent experience. Minmum5+ years of IT architecture experience is a must. Excellent communication skills (written and verbal). Able to clearly communicate with leadership and colleagues about technical capabilities, limitations, issues, and recommendations. Highly organized, detail oriented, independent, and resourceful. Able to manage complex technical projects with diverse global stakeholders and detailed, interdependent requirements. Experience with Agile practices and associated tools Experience with a variety of phone systems including MS teams Phone, and Cisco. Perform data analysis and manage performance metrics, run ad hoc queries against MySQL data Comfortable working with Jira, ServiceNow and Monday for project tracking Preferred technical and professional experience Master’s degree in Infrastructure Technology, application design, business process analysis, or equivalent experience 3+ years of IT project management or Technical Owner Experience Experience with Contact center technologies preferred.

Job Summary The Customer Support Excellence (CSE) Associate provides multi-channel support (phone, email, chat) to customers including end-users, dealers, and distributors. This role ensures prompt and accurate resolution of customer inquiries related to products and services, contributes to process improvement initiatives, supports technical coordination across cross-functional teams, and helps maintain high service quality and customer satisfaction. The role operates with limited supervision and may serve as a Subject Matter Expert (SME) or team lead on specific processes. Key Responsibilities Customer Support and Communication Provide customer assistance via toll-free numbers, emails, chat, and remote monitoring tools (e.g., PCC Power Command Cloud). Resolve customer issues, inquiries, and service requests (routine and non-routine) across all Cummins products and services. Document interactions and resolutions in Cummins systems (e.g., CDOS, Optimus). Close the communication loop with customers and ensure updates are logged regularly. Process and System Management Escalate complex issues to internal teams with proper documentation and follow-up. Maintain dashboards and system reports on daily/weekly/monthly basis. Update SOPs and documentation for frequently occurring issues. Coordination and Collaboration Interface with Field Service Engineers, Sales, Product Support, and other internal teams for faster resolution. Provide status updates and feedback to stakeholders and collect customer feedback for continuous improvement. Assist customers with part identification, order details, warranty, and service support information. Training, Knowledge Management, and SME Role Contribute to internal knowledge base and help onboard/train new team members. Provide accurate product and service literature, training program details, and support learning initiatives. Identify trends and gaps to support process enhancements. External Qualifications and Competencies Competencies Customer Focus Building strong relationships and delivering customer-centric solutions. Communicates Effectively Adapting communication styles for different audiences. Collaborates Working across boundaries to achieve shared goals. Action Oriented Taking initiative with high energy and urgency. Directs Work Delegating and removing obstacles to meet objectives. Manages Complexity & Conflict Solving complex problems while minimizing disruptions. Values Differences Embracing diversity and different perspectives. Technical/Functional Competencies Service Information Process Warranty Process Knowledge Service Documentation & Capability Management Education, Certifications, and Licensing Required : High School Diploma or Secondary Education Completion Certificate. Preferred : Bachelors degree in commerce, Science, Engineering, or Diploma in Engineering. Other : May require compliance with export controls or licensing regulations depending on location. Additional Responsibilities Unique to this Position Skills and Experience 3 to 5 years of customer service/support experience (preferably in a technical/engineering context). Basic field service knowledge: intermediate understanding of engine products is desirable. Proficient in multi-channel communication (email, chat, phone). Strong MS Office and dashboard/reporting tools skills. Experience working in rotational shifts (Morning: 7 AM to 4 PM; Afternoon: 1 PM to 10 PM). Experience handling escalation processes and interfacing with multiple stakeholders. Shift and Work Environment This role requires flexibility to work in rotational shifts. May involve occasional 24x7 support for critical service incidents or dealership assistance. Additional Notes (For Internal Use) This position contributes to the Customer Support Excellence team goals. Responsibilities include RCA participation, Optimus system management, and collaboration on continuous improvement projects. Candidates must demonstrate ownership of customer queries from initiation to closure.

Skills: OSS inventory / Cramer/ Granite, Network planning and configuration Java, Oracle PLSQL Developers with knowledge of 4G/ 5G networks. - Grade Specific GradeB2 Experince4 to 6 Years Loc BLR- Preferred HYD/GGN/CHN - optional

Responsible for preparing, producing and presenting food as per Sodexo Indias standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under him Assist Manager / Site In-charge / Sous chef / Sr. cook in indenting for provisions In addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies: Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cooking Commitment to quality Able to work with a substantial level of accountability Able to work individually or in a team Ability to control food costs Creativity Eye for detail

Responsible for preparing, producing and presenting food as per Sodexo Indias standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under him Assist Manager / Site In-charge / Sous chef / Sr. cook in indenting for provisions In addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies: Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cooking Commitment to quality Able to work with a substantial level of accountability Able to work individually or in a team Ability to control food costs Creativity Eye for detail

Responsible for preparing, producing and presenting food as per Sodexo Indias standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under him Assist Manager / Site In-charge / Sous chef / Sr. cook in indenting for provisions In addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies: Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cooking Commitment to quality Able to work with a substantial level of accountability Able to work individually or in a team Ability to control food costs Creativity Eye for detail

Responsible for preparing, producing and presenting food as per Sodexo Indias standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under him Assist Manager / Site In-charge / Sous chef / Sr. cook in indenting for provisions In addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies: Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cooking Commitment to quality Able to work with a substantial level of accountability Able to work individually or in a team Ability to control food costs Creativity Eye for detail

Responsible for preparing, producing and presenting food as per Sodexo Indias standards and within budget in accordance with company policy Key Responsibilities Prepare, cook and produce food to the companies standard, with particular emphasis on presentation, hygiene and economy Ensure proper cleanliness of the kitchen equipment and flooring Observe all safety rules and procedures Ensure that equipment and materials are not left in dangerous state Ensure proper grooming and hygiene for self and for all staff under him Assist Manager / Site In-charge / Sous chef / Sr. cook in indenting for provisions In addition, any other assignment given occasionally or on a daily basis by the immediate superior or the management Key Competencies: Minimum 6 years of experience in hands on cooking including: Experience in a high pressure catering environment, preferably in a commercial or industrial environment Experience in menu planning and production Experience in or exposure to bulk cooking Commitment to quality Able to work with a substantial level of accountability Able to work individually or in a team Ability to control food costs Creativity Eye for detail

Role & responsibilities Preferred candidate profile • Quality inspection of Commercial and residential buildings. • Coordinating between all sites of the company for Quality Control. • Review the process of construction at the site periodically & profess changes to adhere to quality norms. • Following ISO procedures. • Updating ISO documents. • Formulate & Implement Quality Systems in the company. • Prepare material testing check list, maintaining cube register, material sampling register, water proofing, block work, plastering, tiling, granite false celling register, rejected material register, slump register, etc.

Key Responsibilities • Supervise quality checks during raw material intake, molding, drying, and firing stages. • Conduct regular testing of bricks as per BIS standards (IS 1077, IS 3495). • Monitor raw material usage for quality consistency. • Identify process deviations and coordinate with production team. • Maintain inspection reports, test results, and defect logs. • Ensure lab equipment is calibrated and functioning. • Assist in root cause analysis and continuous improvement. • Train production workers on quality standards and SOPs. • Ensure safety and environmental compliance. Required Skills • Strong understanding of brick quality standards and BIS/ISO norms • Experience in QC tools and techniques • Analytical thinking and problem-solving skills • Ability to interpret test results and data • Good communication and team collaboration skills

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 34 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role

We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

We are looking for a highly motivated and results-driven individual with 1 to 6 years of experience to join our team as an Agent in the Call Centre based in Bengaluru. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment. Roles and Responsibility Make outbound calls to customers based on assigned leads or data to introduce home loan products, services, and offers. Explain product features and value propositions clearly to potential customers. Identify customer needs and qualify leads for the sales team by understanding their requirements. Document interactions and update customer records accurately. Convince customers to purchase or upgrade products and services while achieving individual sales targets. Handle objections and resolve queries efficiently to ensure high customer satisfaction. Job Graduate or Masters/Postgraduate degree in any field. Minimum 1 year of experience in a related field, preferably in banking or financial services. Excellent communication and interpersonal skills are required to build strong relationships with customers. Ability to work in a team environment and meet performance targets consistently. Strong problem-solving skills are necessary to handle customer complaints and concerns. Adherence to company policies, scripts, and call guidelines is essential. Maintain accurate call logs and activity reports. Provide feedback to management regarding customer trends and challenges. Additional Info The selected candidate will be working at J.P Tech Park - J Grades.

We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 8 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

We are looking for a highly skilled and experienced Team Leader to manage our sales team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in sales management, with excellent leadership and communication skills. Roles and Responsibility Manage the overall running of the sales team to achieve growth and hit sales targets. Develop and implement strategic sales plans to expand the company''s customer base and solidify its presence. Assess the team''s strengths and weaknesses to identify areas for improvement. Establish productive and professional relationships with key personnel in assigned customer accounts and memberships. Build and promote healthy, long-lasting customer relations with existing and new suppliers by partnering with them. Develop and implement new sales initiatives, strategies, and programs to capture key demographics. Liaise and develop professional relationships with regional Representatives and Executives. Attend conferences and exhibitions to identify opportunities. Manage relationships with internal and external stakeholders. Assist in account management for industry suppliers. Oversee financial invoicing for all department activities within the set budget. Liaise with the Commercial Manager, Courses & Events Team Leader, and colleagues to implement proposed changes and improvements. Undertake other duties as requested. Manage budgets and update financial records. Job Excellent organizational and time-management skills. Working knowledge of Microsoft Office. Excellent customer service skills. People management skills. Excellent oral and written communication skills. Organizational skills and attention to detail. Negotiation skills. Presenting skills. Any Graduate. Industry Knowledge and Experience is desirable.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Position: Call Center Executive - Financial Products Sales Location: Gurgaon, India Job Type: Full-time Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products. Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures. Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. Qualifications and Skills: Education: Minimum of a Bachelor's degree in Business, Finance, or a related field. Experience: Proven experience in outbound sales, preferably in a call center environment. Experience in selling financial products is a plus. Communication Skills: Excellent verbal communication skills in English and Hindi. Ability to articulate product features and benefits clearly. Sales Skills: Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets. Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain strong relationships. Team Player: Ability to collaborate with team members and contribute to a positive

Location: Noida, Uttar Pradesh, India Posted Date: 05/01/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance Responsibilities Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products Ensuring agents understand and comply with all call center objectives, performance standards, and policies Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary Identifies creative ways to reduce cost by streamlining processes and systems (i e modification of responsibilities or consolidation of tasks, elimination of non-value added processes) Drives continuous improvement through trend reporting analysis and metrics management Offers new ideas and suggestions for improvement Identifies and implements new practices and processes that are ?best in field" Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority Confers with reporting manager on complex or unusual situations Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization Ensures 100% adherence to all company policies and procedures (i e Security, Health, Safety and Quality) Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific Interprets a variety of instructions furnished in written, oral, diagram or schedule form Understands and embraces the business and call center operations strategic direction Performs other duties as assigned Skills Requirements 3 or more years of call center experience in collections/sales/customer service/technical support 1 or more years of supervisory experience Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives. Lead and motivate the employees to advance employee engagement and develop a high performing managerial team. Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Make high-quality investing decisions to advance the business. Enforce adherence to legal guidelines and in-house policies to maintain the companys legality and business ethics. Review financial and non-financial reports to devise solutions or improvements. Establish timeliness in all deliverables as well capability to adjust in a volatile environment. Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.). Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. Maintain a deep knowledge of international markets and SEO industry operations. Proven experience as Head of Operations or relevant role Understanding of business functions such as HR, Finance, marketing etc. Demonstrable competency in strategic planning and business development Working knowledge of data analysis and performance/operation metrics Working knowledge of IT/Business infrastructure (SEO Industry) and MS Office Outstanding organizational and leadership abilities Excellent interpersonal and public speaking skills Aptitude in decision-making and problem-solving BSc/BA in Business Administration or relevant field; MSc/MBA is a plus

Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible wa Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively