8 Area Service Jobs

Service Engineer Surat Location 06- 1 Year Responsible for support Installation, Preventive Maintanance and Break down , instruments like Hematology analyzer Analyzer (2part, 3part ) Semi automated Biochemistry.

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and Revenue Promote sales of accessories, water products, spare parts and stabilisers to the service partners Interface with service quality team and service partners to communicate targets and incentive scheme Preferred candidate profile 5+ years of relevant experience into Field Service/Area Service/After Sales operations Awareness about Kolkata region and nearby territories Industry Preference: Consumer Electronics & Home Appliances / D2H / Telecom

Bachelor’s degree in Electronics, Electrical Engineering, or a related field 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. good working experience in CRM Software. Contact No-9289474003

Role & responsibilities Team Leadership and Development: Lead, mentor, and manage a team of Area Service Managers (ASMs) to achieve individual and branch service targets. Conduct regular performance reviews, provide feedback, and identify opportunities for professional development. Branch Service Targets: Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals. Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions. Service Operations Oversight: Ensure seamless coordination and communication among ASMs to optimize service operations within the branch. Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence. Collaboration with Stakeholders: Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals. Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration. Budget Management: Work closely with the finance department to manage the branch service budget effectively. Optimize resource allocation to ensure cost-effectiveness while meeting service targets. Training and Development: Develop and implement training programs for ASMs and service teams to enhance technical skills, customer service, and product knowledge. Foster a culture of continuous learning and improvement within the branch. Reporting and Analysis: Generate regular reports on service performance, analyze data, and present insights to senior management. Provide recommendations for process improvements and efficiency gains. Preferred candidate profile 8 to 15 Years of Proven Track Record as a Service Manager preferably in a Consumer Durables/Home Appliances industry Karnataka territory exposure is a Must

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of CRM on regular basis for smooth service operations and pending calls. • Responsible for claim settlement for all the ASP’s as per timeline. • Yearly revenue target as per yearly budget. • Monthly report as per business requirement. • Service expansion as required, ensure 100% service coverage. • Regular Quality feedback to support organization to have continuous improvement Preferred skills: Candidate should be strong in Team Management, Communication & Presentation Skills, experience in consumer durable services, customer handling skills and MS Office.

Role & responsibilities : As an AVSM, you will be our key senior resource in the territory with the management of service delivery, service operations and demand generation under your supervision, ensuring all business aspects in place ( like manpower hiring, manpower training) You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role Drive service KPIs for the city Manage the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels. You will ensure that the projected volume plan is achieved. You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse. You will be administratively responsible for the management of the premises of Ather in the city

Role & Responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and revenue Promote sales of accessories, water products, spare parts and stabilisers Interface with service quality team and service partners to communicate targets and incentive schemes Preferred candidate profile 5+ years of relevant experience as an Area Service Manager preferably in Consumer Electronics and Appliances industry. Open for Amritsar and parts of J&K

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of CRM on regular basis for smooth service operations and pending calls. • Responsible for claim settlement for all the ASP’s as per timeline. • Yearly revenue target as per yearly budget. • Monthly report as per business requirement. • Service expansion as required, ensure 100% service coverage. • Regular Quality feedback to support organization to have continuous improvement Preferred skills: Candidate should be strong in Team Management, Communication & Presentation Skills, experience in consumer durable services, customer handling skills and MS Office.