Branch Relationship Manager-Rural

Job Requirements

Role/Job Title:

Function/Department:

Job Purpose

Roles & Responsibilities

• Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer.
• Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent.
• Deepen the relationship with existing customers of the branch.
• Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory)
• Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation)
• Ensuring account usage & constantly maintaining health of account.
• Ensure superior customer service to capture larger wallet share of population.
• Execute resolution of customer queries and issues.
• Recommend process changes in order to improve service efficiency and quality across the branch network.
• Provide support for implementation of livelihood advancement and community development initiatives.
  

Education Qualification

Experience: