Branch Operations & Service Manager

Job Requirements

Position: Branch Operations & Service ManagerCompany Name: IDFC FIRST BankJob Type: Full-TimeJob Category: OthersDepartment: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch OperationsLocation: Muktsar, Punjab, IndiaIDFC FIRST Bank is seeking a highly motivated and experienced Branch Operations & Service Manager to join our team in Muktsar, Punjab, India. As a leading financial institution, we are committed to providing exceptional services to our customers and we are looking for a dynamic individual who shares our passion for excellence.

Job Summary

The Branch Operations & Service Manager will be responsible for overseeing the day-to-day operations and service delivery at our Muktsar branch. This role requires a strong leader who can effectively manage a team, ensure efficient branch operations, and deliver exceptional customer service.

Key Responsibilities

• Manage and lead a team of branch staff, including training, performance management, and development.
• Oversee all branch operations, including cash management, account opening, and customer transactions.
• Ensure compliance with all banking regulations and internal policies.
• Develop and implement strategies to increase branch profitability and achieve targets.
• Monitor and analyze branch performance, identify areas for improvement, and implement corrective actions.
• Maintain a high level of customer satisfaction by providing excellent service and resolving any customer complaints.
• Collaborate with other departments to ensure smooth operations and cross-selling opportunities.
• Stay updated on industry trends and market conditions to make informed decisions and recommendations.
  

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in branch operations and service management in the banking industry.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent leadership and team management skills.
• Proven track record of achieving targets and driving business growth.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office and banking software.
  

If you are a self-motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for career growth and development. Join our team and be a part of our mission to provide innovative financial solutions to our customers.