1349 Branch Operations Jobs - Page 17

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Job Name Branch Operations Manager JOB Role: Responsible for management of day-to-day operations of the branch. Ensuring strict adherence to prescribed processes, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirement: MBA/Graduate Minimum work exp. – 3 years Thorough overall understanding of banking Customer service orientation Ability to manage and motivate front office staff.

Branch Relationship Manager Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing customers Sources new bank customers through external individual efforts and acquisition channel Cross sells bank products to existing set of Branch customers which are mapped Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Tracks customer complaints/queries and turnaround times for customer satisfaction

Role & responsibilities Preferred candidate profile Maintains the Profit and Loss statement and Balance Sheet for the branch. • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank. • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required Interested candidates can directly share their resumes with me on my Email ID shalini.gupta@v-konnect.com or WhatsApp Number 9893057024

We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with a strong background in affordable housing and housing loan operations. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient customer service and sales growth. Develop and implement strategies to boost branch productivity, enhance customer satisfaction, and increase sales revenue. Supervise and guide a team of customer service officers to achieve operational excellence. Foster strong relationships with customers, addressing their queries and resolving issues promptly. Collaborate with other departments to ensure seamless service delivery and meet business objectives. Monitor and analyze performance metrics to identify areas for improvement and optimize operations. Job Requirements Minimum 1 year of experience in the BFSI industry, preferably in affordable housing or housing loan operations. Strong knowledge of branch operations, customer service, and sales management. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines. Proficiency in MS Office and other operational software applications. Strong analytical and decision-making skills, with attention to detail and accuracy.

We are looking for a highly skilled and experienced Assistant Branch Manager to join our team at Equitas Small Finance Bank in the BFSI industry. The ideal candidate will have 2 to 7 years of experience in Micro Finance, specifically in MLAP. Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate a team of professionals to achieve business objectives. Foster strong relationships with customers, understanding their needs and providing tailored solutions. Monitor and control expenses to ensure cost-effectiveness and profitability. Collaborate with other departments to drive business growth and expansion. Job Requirements Proven experience in Micro Finance, preferably in MLAP. Strong leadership and management skills, with the ability to motivate teams. Excellent communication and interpersonal skills, enabling strong customer relationships. Ability to analyze financial data and make informed decisions. Knowledge of banking regulations and compliance requirements. Experience in managing and controlling expenses to ensure profitability.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry, preferably with a background in Sales or related fields. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase sales and revenue. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to provide comprehensive solutions to clients. Conduct regular customer visits to understand their needs and preferences. Provide excellent customer service and promptly resolve client queries. Meet or exceed monthly sales targets and performance goals. Job Requirements Strong knowledge of Emerging Enterprise Banking and UCV products. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with sales teams and contributing to sales growth. Familiarity with branch operations and procedures. A graduate degree is required for this position.

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 1-9 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, or SBL. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost customer acquisition and retention. Lead and motivate a team of sales professionals to achieve business targets. Build strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to maintain profitability. Ensure compliance with regulatory requirements and company policies. Job Requirements Proven experience in branch management, preferably in the BFSI industry. Strong knowledge of mortgage products and services. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and achieving business objectives.

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound customer calls professionally. Resolve customer queries and issues promptly. Meet daily collection targets and maintain high customer satisfaction. Collaborate with internal teams to address customer complaints. Provide excellent customer service and ensure long-term relationships. Maintain accurate records of customer interactions and transactions. Job Requirements Proven experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers over the phone. Experience working with Assets Inclusive Banking - SBL. Ref number: 1390524.

We are looking for a skilled Branch Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 3-4 years of experience in the BFSI industry, preferably with a background in Inclusive Banking, SBL, and Mortgages. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost customer acquisition and retention. Lead and motivate a team of sales professionals to achieve business targets. Build and maintain strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to ensure cost-effectiveness and profitability. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Proven experience in branch management, preferably in the BFSI industry. Strong knowledge of Inclusive Banking, SBL, and Mortgages products. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience in managing and developing high-performing teams.

We are looking for a skilled professional with 5 to 8 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. The ideal candidate will have a strong background in service and operations management. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify areas for improvement. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in service and operations management or related fields. Strong knowledge of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and leading by example.

Skill required: Voluntary Benefits - Voluntary Benefits Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Voluntary benefits are employee benefits paid for by the employee rather than the employer, although the employer will pay for the administration of the scheme. The money is often deducted from the employee s salary for the sake of simplicity, although it isn t alwaysVoluntary benefits are benefits the employee opts into and may pay a portion of the cost. Voluntary benefits are best understood in their contrast to employment benefits. An employment benefit is part of an employees contractual compensation. They are automatically provided, and the cost is part of an employees pay. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation,Bachelor in Physiotherapy,Bachelor of Dental Surgery Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. What are we looking for Adaptable&flexible. Ability to work under pressure. Problem solving skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Qualification Any Graduation,Bachelor in Physiotherapy,Bachelor of Dental Surgery

2 to 3 years of work experience in Branch Operations, LI experience will be an added advantage.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Angular Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Your role will require you to stay updated with the latest technologies and methodologies to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.- Mentor junior team members, providing them with guidance and support in their professional development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Angular.- Strong understanding of web development principles and best practices.- Experience with front-end frameworks and libraries.- Familiarity with RESTful APIs and integration techniques.- Knowledge of version control systems, particularly Git. Additional Information:- The candidate should have minimum 4 years of experience in Angular.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: IX Intelligent Capital Project Operations - Low Carbon Grid Capital Projects Designation: Capital Projects Specialist Qualifications: BTech Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do As a Project management SME, you will be involved in key streams like Scheduling, Risk management, Budgeting of Electric transmission infrastructure development projects to meet the client as well as organizations needs. You will be responsible to manage the wider project management stakeholders which includes Directors, senior management and key resources internally and outside the business.You will assist onshore and offshore teams, and client team by providing with them tactical support including development and implementation of process, governance and analyzing the performance of the project for control and monitoring.Investment project management and control capabilities related to grid assets to enable the energy transition (e.g. transmission interconnections). What are we looking for Capital Project ServicesCapital Project Risk ManagementCapital Project Controls & AnalyticsProject ManagementProgram Project Management Roles and Responsibilities: Project manager is responsible for managing the streams for Schedule, Budget, Risks, Issues for major Electric transmission infrastructure development projects.Project manager will be in involved in managing the outlining scope, timelines, and resource requirements for major Electric transmission infrastructure development projects.Lead a multidisciplinary project team, provide a clear direction and goals to team member, foster collaboration and effective communication to the team.Responsible for developing and manage the project budget, monitor the costs, identify variances an implement corrective actions.Ensure cost-effectiveness in procurement and resource allocation.Responsible for managing the risk governance in entire project lifecycle and support for developing the mitigation strategies along with implement of contingency plans.Evaluate and manage changes to the project scope, assess the impact of changes on budget and schedule and communicate the changes effectively to all stakeholders.Prepare regular progress reports for management and stakeholders, captured lesson learned for continuous improvement. Qualification BTech

We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with a strong background in affordable housing and housing loan operations. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient customer service. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve operational issues promptly. Ensure compliance with regulatory requirements and internal policies. Foster a positive work environment and provide guidance to team members. Job Requirements Minimum 1 year of experience in branch operations or a related field. Strong knowledge of affordable housing and housing loan operations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills.

Roles and Responsibilities Manage branch operations, ensuring efficient gold loan processing and customer service. Handle team effectively to achieve sales targets and maintain high levels of productivity. Should have hands on gold loan experience.

About Branch Banking: With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role: The Branch Head (BH) is responsible for coordinating and overseeing all branch operations and implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. They are responsible for ensuring the smooth functioning of the branch and its compliance with the rules and regulations. They should maintain good relations with the key account holders of the Bank to ensure deepening of accounts and thus generating revenue. Key Responsibilities Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank s objectives Prepare the plan for the growth of branch business in consultation with the Cluster Head Implement the plan through the Branch team so as to achieve the top line goals Establish and strengthen relations with key customers (e.g. top 10%) to generate sustained business. Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business. Ensure audit related deliverables, both internal and external are met as per the prescribed norms Ensure compliance with due processes and guidelines Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank Resolve, report any disruptions (e.g. strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothly. Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals. Ensure proper upkeep of branch premises and assets including safety and security Qualifications: Optimal qualification for success on the job is: Graduate/ MBA (Marketing) preferred from a recognized institute NCFM and AMFI Certifications 10-15 years of experience in the BFSI sector Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Job Role: Assistant Branch Head Type: Permanent Location: Base Branch Level: Manager / Senior Manager Reporting: Branch Manager Job responsibilities: Role: The Assistant Branch Manager co-manages the operation of a branch, and provides indirect supervision, leadership, coaching and mentoring to all branch staff; participates in the setting and achievement of branch financial, quality, sales and service delivery targets. He is also responsible for Branch Compliance. The position shall assist the Branch Manager in effectively managing the staff, operations, and sales programs, provide customers with quality service and identify client's needs and cross-sell appropriate products. Key Responsibilities: Has overall responsibility for day to day smooth operations of the Branch Ensures that all banking operations are performed in accordance with established policies and procedures, viz. transaction processing, cash management, reconciliation of entries, etc. Responsible for overall customer satisfaction through regular client interaction and prompt and timely redressal of customer grievances and resolution of customer complaints Supervises various administrative facilities like filing, records maintenance, stationary management, etc., for efficient branch operations Supporting the Branch Head in all his areas of focus and officiate as Branch Head during his absence Leading the cross sales initiatives of the branch and ensuring that all staff members are actively involved in cross selling different products Imparting on the job training to the tellers and customer relationship officers for smooth and efficient operations Assist in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable relationships, and growing customer base Support in the delivery of quality customer service; developing an effective and efficient sales team Help in the overall management of the branch, including operations, sales, service and audit with a primary focus on operations Open new accounts, process and input loans, and perform other duties, if required Performing such other tasks as maybe assigned by the Management Experience/Skills Required: A bachelors degree, preferably with a master's degree in Management 3-5 years’ experience of working in a similar position, preferably with a private sector bank Clear written and oral communication skills in English, good command over local language and Basic mathematical skills Thorough knowledge of the features and benefits of all bank products and service Working knowledge of bank operating policies and procedures Should be result driven and customer focused Familiarity with AML, KYC norms and RBI guidelines in this regard Basic computer literacy is a must

About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. Purpose of the Job: To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation. To track Persistency and increase the same and Revival UW Duties & Responsibilities: - Customer Relationship and Services: • Interacting with external customers and internal customers and addressing their queries, requests and complaints .• Upfront Complaint Resolution• Complaints Management. - New Business Processing: • Handling end to end New business processing • Scrutiny of accepted New Business application forms, recording rejections• Creation of client IDs and receipting of money. - Policy Servicing : • Processing all policy servicing txns and follow-up with HUB for same day processing and NAV allocation - • Refunds processing and dispatch - • Undelivered policy documents tracking and management. - • Maintenance of all files and registers. - • Minor alteration like COA ( Change of Address) - • Answering queries on phone from Channel partner, FCs as well as customers. (Most of the coex calls up branch where they login the form for basic customer related information categorically for existing customers. - Claims: collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc (As and when case requires)/follow ups with Claims department for processing, decision and claim cheque hand-over process. - Documentation: Maintenance and updating of all kinds of Reports like MINT, PEPPER WONDERS, Files and Registers, Updation of Customers information. - Business Retention: to ensure business retention by averting lookins/withdrawal/ surrenders/premium reduction that also involves coordination with sales colleagues and HUB. - Persistency/Revival: • Revival calling for lapsed and paid-up policies for reinstatement. That frequently requires visiting customers place to convince them on reinstating policies. - Lead Generations:• Generating leads and seeking appointment with all walk-in customers for pitching repurchase. - • System updation, lead allocation and follow ups with Sales for lead closure. - • Take proactive initiatives related to revenue generation through cost reduction, productivity enhancement and process improvement Knowledge, Skills & Abilities: - Educational Qualification: Minimum Graduate - Age- 28 to 38 yrs - Work Experience: Minimum 2 years of experience in operations, Customer Service, Backend operations preferably from Insurance or Banking sector. - Required Skills: Good communication skills, MS Offic

Job description Maintains the Profit and Loss statement and Balance Sheet for the branch. • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank. • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

We are looking for a skilled professional with 5 to 7 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. Roles and Responsibility Manage and oversee daily branch operations for efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to ensure seamless service integration. Analyze and resolve complex customer complaints and issues promptly. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in banking or finance, preferably in liabilities or branch banking. Strong knowledge of service and operations management principles. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving results-oriented performance.

GREETINGS FROM PROBUS INSURANCE BROKER PVT. LTD.!! WE HAVE AN URGENT REQUIREMENT FOR BACKEND SALES SUPPORT/SALES COORDINATOR!!! Location: Mumbai Key Responsibilities: 1. Answers phone calls from customers and deals with problems as they arise 2. Takes sales information and puts it into an easily readable format 3. Follows up with customers to make sure that they are satisfied with a particular product 4. Makes sure that sales persons are on track with sales goals 5. Provides any necessary data or reports to the sales team 6. Exerts attention to detail, as customers may have the same problems; reports the problems as necessary 7. Arranges appointments with clients and sales team 8. Acknowledges customers by responding to emails, texts, and phone calls 9. Deals with any customer complaints and resolves the issue as necessary 10. Does any necessary administrative work, including filing reports or presenting sales team with necessary documents 11. Need to Co-ordinate with all the existing POS , support them with illustrations/quotations/logins/issuance , etc. Key Skills Required: Policy Issuance Coordination and Communication Quotation Preparation Preferred: Immediate joiners. If you have a strong background in insurance and are ready to take on this pivotal role, we'd love to hear from you! Apply today by: Emailing your resume to disha.doshi@probusinsurance.com