Branch Manager

Profile - Branch Manager – Forex

Experience- Min 3 years

Ctc- upto 7 lpa (Depend on the interview)

Location: Gurgaon, Mumbai

Working Days- 6 days

Eligibility Criteria:

1. Educational Qualification:

• Minimum: Bachelor’s degree in any discipline.
• MBA or related postgraduate degree preferred.

2. Experience:

• Minimum 3–5 years of experience in the Forex or Financial Services industry.
• Prior experience in a branch leadership role is highly desirable.

3. Skills & Knowledge:

• Understanding of foreign exchange products, RBI compliance, and operational procedures.
• Strong leadership and team management abilities.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in MS Office and branch MIS to

Key Responsibilities:

Branch Leadership & Development

• Lead branch-level sales and operational activities to ensure smooth and compliant functioning.
• Build a result-oriented and customer-focused team.
• Drive growth in branch revenue and profitability through active business development.
• Monitor daily transactions, customer interactions, and staff performance.

Sales & Target Achievement

• Achieve monthly and quarterly sales targets for currency exchange and forex card products.
• Identify new business opportunities in the local market (corporates, travel agents, MICE, etc.).
• Support and mentor the sales team to meet individual and branch targets.

Regulatory Compliance

• Ensure 100% adherence to RBI guidelines and internal company policies at all times.
• Oversee KYC and AML procedures with accuracy and timeliness.
• Coordinate with compliance and audit teams for periodic reviews and reporting.

Customer Service & Relationship Management

• Maintain high levels of client satisfaction through prompt service and professional conduct.
• Resolve escalated customer queries or complaints effectively.
• Develop and nurture long-term relationships with key clients.

Reporting & Coordination

• Submit daily, weekly, and monthly reports to senior management.
• Coordinate with HO teams (Finance, Compliance, HR, IT) for operational needs.
• Represent the branch during internal and external audits.