119 Bpo Training Jobs

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one year's worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture” and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills Please share updated CV at anusha.kambapu@Intouchcx.com

Job Title: Training/Quality Analyst Department Name: Training & Quality Experience required: 2-3 Years (BPO Training & Quality) Minimum Qualification: Graduate Location: Gurgaon Job Summary: We are looking for a dynamic Trainer & Quality Analyst to join our team. This position requires someone with excellent communication, people skills, and a strong eye for detail. The candidate will be responsible for training new and existing agents and performing call quality audits to ensure compliance with internal standards. Training Responsibilities: Conduct onboarding and process training for new hires. Deliver refresher sessions based on process updates, errors, and business needs. Follow the designed SOP, materials, manuals, and assessments. Monitor and evaluate agent effectiveness & approach Well aware about Quality tools & having good command on Analysis Quality Analyst Responsibilities: Monitor inbound and outbound calls for compliance and quality standards as per the designed targets. Provide structured feedback to agents & share the insights on performance and improvement areas. Share daily observations with the team and reporting manager. What we are looking for: 2-3 years of experience of Fintech/NBFC in Training and Quality roles. Knowledge in Video KYC norms. Strong communication and presentation skills to effectively convey information and feedback. Excellent analytical and observation skills to identify trends and areas for improvement. Ability to multitask effectively in a fast-paced environment. Proficiency in MS Office (Excel, PowerPoint) and various call monitoring tools. Solid understanding of key BPO metrics such as AHT, FCR, CSAT, QA Score, etc. Educational Qualification: Graduate in any discipline.

Learning Experience Leader As a trainer it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Requirements: So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience) then youre qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then youre what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and longer hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem resolution, communication, presentation, Role & responsibilities Interested Candidates can can call 8054935126

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility

Key Responsibilities: Conduct new hire training for voice processes (inbound/outbound). Deliver refresher training, upskilling, and process updates to existing employees. Prepare training content, scripts, mock call scenarios, and assessments. Monitor and evaluate training effectiveness using assessments, call audits, and feedback. Coordinate with Quality and Operations teams to identify and address performance gaps. Maintain detailed records of attendance, performance, and training outcomes. Provide feedback and coaching to trainees during nesting and on-the-floor periods. Drive floor engagement and ongoing learning programs for agents. Skills & Competencies: Excellent communication skills in English and Hindi. Strong presentation and facilitation skills. Familiarity with customer service tools, CRMs, or dialers used in contact centres. Ability to manage batch dynamics and engage a diverse group of learners. Strong observation and feedback skills. Educational Qualification: Graduate in any discipline (preferred) Certification in Training/Instructional Design is a plus Interested candidates please click on apply or send resume on whats App- 8639839227/ Shruthi_beulah@apollohospitals.com

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Process trainer - International voice process experience is MANDATORY NIGHT SHIFTS Class room training Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Share the updated resume to Sumathi.Radhakrishna@conduent.com / Sowmya.Dasari@conduent.com

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 10 LPA Graduation Mandatory Call@9953262467 / 9205503253 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 10 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point of contact for process-related questions during training and nesting. Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one). Create and maintain up-to-date training manuals, guides, and instructional content. Design multimedia aids and exercises to enhance learning experiences. Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement. Provide targeted feedback to address trainee performance gaps. Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements. Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements. Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations. Ensure consistent communication with managers, peers, and resource groups. Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training. Analyze employee performance data to identify training needs, adjust programs, and recommend improvements. Train employees on company policies, procedures, and industry standards. Ensure teams follow processes accurately and consistently. Participate in continuous learning by staying engaged in change management, product releases, and process updates. Recommend curriculum modifications based on feedback or Training Needs Analysis. Use Brain-Based Learning techniques to foster an effective learning environment. Adapt to project-specific training needs across multiple projects, as required (may include overtime). Candidate Preference: Education Graduate/ Post-Graduate Desired Experience – 3 to 6 Years Desired Skills and Abilities: Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.) Excellent written and verbal communication skills. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people. Willingness to keep abreast of new techniques in corporate teaching. Proficient in MS Office and Google Suite; e-learning software is an asset – Willing to teach, must be willing to learn. Phenomenal communication, presentation, and public speaking skills. Flexible in schedule – Must be okay to work nights. Has patience to teach others – Understands the DISC Model. Willingly work tickets/Audits for the project they serve on a monthly basis. Excellent Presentation, Feedback & Coaching skills. Good technical knowledge of computers and phones. Benefits: Salary – best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation (both ways) Free meals Medical Insurance

Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point of contact for process-related questions during training and nesting. Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one). Create and maintain up-to-date training manuals, guides, and instructional content. Design multimedia aids and exercises to enhance learning experiences. Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement. Provide targeted feedback to address trainee performance gaps. Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements. Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements. Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations. Ensure consistent communication with managers, peers, and resource groups. Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training. Analyze employee performance data to identify training needs, adjust programs, and recommend improvements. Train employees on company policies, procedures, and industry standards. Ensure teams follow processes accurately and consistently. Participate in continuous learning by staying engaged in change management, product releases, and process updates. Recommend curriculum modifications based on feedback or Training Needs Analysis. Use Brain-Based Learning techniques to foster an effective learning environment. Adapt to project-specific training needs across multiple projects, as required (may include overtime). Candidate Preference: Education Graduate/ Post-Graduate Desired Experience – 3 to 6 Years Desired Skills and Abilities: Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.) Excellent written and verbal communication skills. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people. Willingness to keep abreast of new techniques in corporate teaching. Proficient in MS Office and Google Suite; e-learning software is an asset – Willing to teach, must be willing to learn. Phenomenal communication, presentation, and public speaking skills. Flexible in schedule – Must be okay to work nights. Has patience to teach others – Understands the DISC Model. Willingly work tickets/Audits for the project they serve on a monthly basis. Excellent Presentation, Feedback & Coaching skills. Good technical knowledge of computers and phones. Benefits: Salary – best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation (both ways) Free meals Medical Insurance

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Role & responsibilities Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills Preferred candidate profile Must Have Graduation in any stream. Flexible to the business Requirement

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site. Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/ Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability). Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc. Responsible for budgetary compliance & maintaining of ratios & hcs. Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines. Preferred candidate profile Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group. Proactively engages and manages the operating-center service delivery relationship. Partners with stakeholders to support revenue growth and demands for the operating center. Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs and gaps within the operating site. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client) Lead special projects or new business developments that require specialized training attention. Maintain updated hiring & resource planners for all the operating center/site. Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator). Ensure updated knowledge of the two key programs at the operating center with self at all times. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave. Creates weekly Learning and development site report. Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Perform other related duties and assignments as required and as assigned by supervisor or manager. Education: Any Graduate Location: Airoli, Navi Mumbai (Raheja Gigaplex IT Park) Interested candidates can share CV to tejal.mohadikar@foundever.com

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Should have 6 months to 2 years of exp as a Trainer in a BPO Good communication skill, must have soft skill, behavioural training and fluent in english. For more details-janvi.urbanecorps21@gmail.com/8530014622

Roles & Responsibilities- - Design and deliver training programs for international processes. - Focusing on TNI, TTT , TNA , OJT. - Develop curriculum materials and assessments to measure trainee performance. Required Candidate profile - Min 1 year experience as Process Trainer in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Position - Training Quality Manager (BPO-Domestic) Roles and Responsibilities- The Training & Quality Manager job role can be diverse, and comprehensive. Here is a list of responsibilities performed by them: Analyze the data thoroughly to find the areas of growth. Develop strategies to improve the production process. Eyeing on the objectives to maximize the profitability of the organization. Make sure that the product goes through auditing and testing Make sure all the legal standards are met and review the existing policies and standards thoroughly. Review the organizations process to ensure that it aligns with the current policies. Formulate timely reports and documentation to track progress. Identify the training requirements to meet the quality standards. Develop and monitor corrective measures as per ATPC. Make documentation of internal audits and quality assurance activities. Plan, conduct, and monitor the test, and inspect the products to ensure their quality. Analyze the data to find the areas for improvement. Education Qualification and Experience A Bachelors degree is preferable. Having relevant experience in quality inspection, auditing, and testing is an added advantage Ample experience in implementing corrective/preventive measures Quality assurance knowledge of tools and methodologies. Certification programs in Six Sigma, Quality Improvement associate, quality auditor, and quality engineer Connect us - Snr. Executive Aarushi {8810767087} aarushi@niftelresources.com

Greetings, Great opportunity to be a part of Ienergizer as a process trainer . Requirements :- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer. Graduation is must. BPO experience. Customer Service experience. Roles & Responsibilities :- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques. Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers. Crisis Management Training: Educating agents on managing critical situations calmly and effectively. Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions. Presentation Skills: Engaging and effective delivery of training materials. Knowledge of Training Methods: Understanding of adult learning principles and various training techniques. Patience and Empathy: Ability to support and guide learners at different levels. Analytical Skills: Assessing training effectiveness and identifying areas for improvement. For more information contact the below mentioned. Vinay - 9910155221 pradeep.gaur3@ienergizer.com Salary Upto 4 LPA Warm Regards, Talent Acquisition Team Ienergizer

Location: Mumbai CTC: 7 LPA Openings: 15 We are looking for experienced Process Trainers for our International BPO Voice Process . Requirements: Minimum 1 year of experience as a Process Trainer in an international BPO (voice) process. Excellent communication skills . Graduates preferred; Undergraduates can apply if they meet experience and communication criteria. Key Responsibilities: Conduct new hire and refresher training. Create/update training content. Provide coaching, feedback, and floor support. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai 9136520859 manish@careerguideline.co.in

Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Hiring for Process Trainer, To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Key Responsibilities: Experience in sales BPO (example: loan sales, credit card sales, policy sales, insurance sales, mutual funds) Experience in training sales team, especially in a BPO setting Willingness to adapt to changing BPO requirements and industry trends Ability to work effectively in a fast-paced and dynamic environment Comprehensive understanding of sales products and industry regulations

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training Contact Person HR Supriya -9289327281

Mention Sneha HR on your resume Call me on - 8447457792 Job Title: Trainer Voice Process Location: Noida Job Type: Full-time Experience Required: Minimum 4 years in a relevant voice sales process, preferably from premium contact centers Job Summary: We are looking for a dynamic and experienced Trainer to join our team and contribute to the growth and development of our voice sales team. The ideal candidate should possess strong training delivery skills, a good grasp of adult learning principles, and a passion for developing talent in a high-performance environment. Key Responsibilities: Deliver effective training sessions for voice process teams, ensuring alignment with business goals. Undergo and successfully complete a presentation round as part of the selection process. Utilize adult learning principles to design, implement, and evaluate training modules. Conduct assessments and provide feedback to trainees for continuous improvement. Collaborate with operations to identify training needs and update content accordingly. Requirements: Minimum of 4 years experience in a voice sales process; experience from premium contact centers preferred. Graduate in any educational discipline. Prior e-commerce industry experience is an added advantage. TTT (Train The Trainer) certification preferred. Strong aptitude skills including reasoning, logic, and problem-solving. Proficient in both oral and written communication. Solid understanding of basic adult learning principles. Proven ability to deliver effective feedback constructively. Fluency in Hindi and English or a regional language. Preferred Skills: Certified trainer from a recognized organization Adaptability to work in a fast-paced and evolving training environment Tech-savvy with working knowledge of virtual training tools