Training Lead

Greetings from Foundever!

Openings for Training Lead for International Process

Total Work Experience - 10 Years
Training Experience 2+ years (as Training Lead on Paper)Only BPO/BPM candidates should applyShifts - US (Mon-Fri)Domain - Telecom (Voice Process)Location - Airoli, Navi MumbaiWork from Office

Role & responsibilities

• Responsible for the Site/Operating Center-wide L&D operations for all programs & clients.
• Candidates from Telecom process background would be preferable. - US Shifts
• Responsible for managing the internal operating center/ KPIs for the operating center/site.
• Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator
• Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site.
• Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/
• Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability).
• Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc.
• Responsible for budgetary compliance & maintaining of ratios & hcs.
• Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines.

Preferred candidate profile

• Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally.
• Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group.
• Proactively engages and manages the operating-center service delivery relationship.
• Partners with stakeholders to support revenue growth and demands for the operating center.
• Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center.
• Partners with Service Delivery/Quality to determine needs and gaps within the operating site.
• Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
• Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable..
• Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client)
• Lead special projects or new business developments that require specialized training attention.
• Maintain updated hiring & resource planners for all the operating center/site.
• Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator).
• Ensure updated knowledge of the two key programs at the operating center with self at all times.
• Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave.
• Creates weekly Learning and development site report.
• Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required
• Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing.
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Education:

• Any Graduate

Location:

• Airoli, Navi Mumbai (Raheja Gigaplex IT Park)

Interested candidates can share CV to tejal.mohadikar@foundever.com