Apollo BPO Hiring Trainer- Immediate Joiner

Apollo Hospitals

5 - 6 years

4 - 5 Lacs

Hyderabad

Posted:5 days ago| Platform:

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Skills Required

Bpo Training TTT Training Process Training Training Analysis Call Center Training Product Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Conduct new hire training for voice processes (inbound/outbound).
Deliver refresher training, upskilling, and process updates to existing employees.
Prepare training content, scripts, mock call scenarios, and assessments.
Monitor and evaluate training effectiveness using assessments, call audits, and feedback.
Coordinate with Quality and Operations teams to identify and address performance gaps.
Maintain detailed records of attendance, performance, and training outcomes.
Provide feedback and coaching to trainees during nesting and on-the-floor periods.
Drive floor engagement and ongoing learning programs for agents.

Skills & Competencies:

Excellent communication skills in English and Hindi.
Strong presentation and facilitation skills.
Familiarity with customer service tools, CRMs, or dialers used in contact centres.
Ability to manage batch dynamics and engage a diverse group of learners.
Strong observation and feedback skills.

Educational Qualification:

Graduate in any discipline (preferred)
Certification in Training/Instructional Design is a plus

Interested candidates please click on apply or send resume on whats App- 8639839227/ Shruthi_beulah@apollohospitals.com

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