BPO Trainer

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Job Title: Process Trainer – BPO Sales (Tata 1mg Customer Service)
Location: Noida
Open Positions: 2
Salary Offered: ₹25,000 to ₹29,000 (in-hand)
Qualification: HSC / Graduate
Joining: Immediate Joiners Preferred

Job Description:

We are hiring 2 experienced Process Trainers for our Tata 1mg Customer Service – Sales Process based in Noida. The ideal candidates should have a strong background in BPO sales training and the ability to deliver high-quality onboarding and ongoing training to customer service agents.

Key Responsibilities:

• Conduct product/process training for new joiners and existing team members.
• Deliver sales-focused training sessions to enhance conversion rates and customer experience.
• Evaluate trainee performance through assessments, mock calls, and feedback.
• Maintain training reports, attendance, and performance tracking.
• Collaborate with operations and quality teams to address skill gaps.
• Monitor calls and provide feedback to agents for continuous improvement.
• Keep training content and process updates aligned with client expectations.

Required Skills:

• Minimum 6 months to 1 year of experience as a trainer in a BPO sales process.
• Strong communication and presentation skills.
• Good understanding of customer handling and telesales techniques.
• Ability to motivate and engage trainees in a learning environment.
• Proficient in MS Office (Word, PowerPoint, Excel).

Additional Details:

• Process Type: Customer Service (Inbound/Outbound Sales)
• Industry: BPO / Call Center
• Shift: Day Shift (as per process requirement)
• Employment Type: Full-Time, On-Paper

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Job Type: Full-time

Pay: ₹22,445.97 - ₹27,099.56 per month

Benefits:

• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• insurance industry: 1 year (Preferred)
• BPO Trainer: 1 year (Required)

Language:

• English (Required)

Work Location: In person