53 Behavioral Training Jobs

Hi We are looking for Communication Trainer. As a Communication Trainer, you will play a pivotal role in developing and enhancing the communication skills of our customer service professionals. Your efforts will directly contribute to ensuring they deliver outstanding customer experiences. You will be responsible for designing and delivering engaging training programs focused on verbal and written communication, soft skills, and customer interaction best practices. Key Responsibilities: Design, develop, and deliver comprehensive communication training programs. Conduct engaging and interactive training sessions for new hires and existing employees. Assess communication proficiency and provide constructive feedback. Identify communication gaps and develop targeted interventions. Monitor and evaluate training effectiveness for continuous improvement. Collaborate with operations and quality assurance teams to align training with business objectives. Stay updated with industry best practices in communication training and customer service. Prepare and maintain training materials, reports, and documentation. Excellent verbal and written communication skills (essential). Prior experience in training or facilitation, preferably within the BPO or Customer Service domain. Strong interpersonal skills and the ability to build rapport with diverse groups. Exceptional presentation skills, delivering clear, concise, and engaging sessions. Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel). Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and time management skills. An exciting opportunity to contribute to professional growth and development. A collaborative and supportive work environment. Opportunity for professional growth within a global company. Competitive salary package ranging up to 6.5 - 7 LPA for the Pan India location.

You should possess over 4 to 5 years of experience in managing process training for a customer service contact center. Your responsibilities will include conducting New Hire Trainings and Training Initiatives for existing employees. Having knowledge of the banking and financial industry would be advantageous in this role. You should be prepared to learn the process, undergo training and certification yourself, and lead the trainers for the account. Your day-to-day tasks will involve working closely with ground-level staff and existing trainers, managing activities in training rooms and on-the-job trainings. You will be responsible for driving call simulations, knowledge assessments, and retention activities. Additionally, you will be expected to drive regular assessments, update processes, ensure process accuracy, and collaborate with operations and quality teams. As part of your role, you will need to provide soft skills training and coordinate training logistics with various functions such as facility, workforce management, and operations. It is essential to have a good understanding of the business and processes in the customer experience area. Strong communication skills are crucial for interacting with internal stakeholders and clients. Analytical abilities are necessary to comprehend the business impact of metrics and manage multiple teams and locations effectively by setting and achieving KPIs. You should also possess an in-depth understanding of training metrics, the Training Needs Identification/Analysis (TNI/TNA) process, and be able to recommend process improvements. Collaborating with stakeholders to identify and launch process improvement projects will be part of your responsibilities. By acting as a consultant for operations, you will add value to the team by suggesting quality-related initiatives and revenue-generating measures based on data analysis. Ensuring compliance through proper documentation and report maintenance is essential. Standardization of training processes and the promotion of behavioral training programs are key aspects of this role. Collaborating with Vertical leads to provide insights into development areas for projects and offering real-time support to project teams are also part of the job responsibilities. To qualify for this position, you must hold at least a Bachelor's degree in any field. Excellent interpersonal, English communication, and writing skills are necessary. Strong facilitation skills and attention to detail are also required. The ability to adapt communication styles to handle complex questions and communicate effectively with a diverse audience is essential. This position is based in Pune and requires a Graduate/Postgraduate or equivalent professional with a minimum of 3+ years of relevant experience.,

As a Customer Service Trainer in the Training & Development department, you will play a crucial role in enhancing operations by implementing effective recruitment and training programs for call center staff. Your responsibilities will include ensuring that candidate selection aligns with job descriptions and budget constraints, designing and developing training modules, and delivering soft skills and behavioral training tailored to organizational requirements. You will be tasked with creating monthly, quarterly, and annual training calendars based on business needs and performance insights. Evaluating training effectiveness, driving internal communication related to employee development, and identifying and monitoring internal and external trainers to ensure high-quality training delivery will also be part of your responsibilities. Collaboration with the QA team to review call audits, identify performance gaps, and integrate insights into training modules for improved call quality and compliance is essential. You will conduct refresher training, upskilling programs, and process update sessions to enhance employee performance and align with evolving business needs. Your role will involve actively monitoring live and recorded calls, providing real-time feedback, and conducting coaching sessions to improve soft skills, call resolution techniques, and service quality. Analyzing agent performance data, identifying skill gaps, and refining training methodologies to drive continuous improvement in service delivery and employee engagement will be key aspects of your responsibilities. You will partner with Operations, Quality, and HR teams to align training initiatives with business objectives, ensuring that training content evolves with company policies, customer expectations, and industry trends. To excel in this role, you must have at least two years of experience in a voice-based call center, strong communication skills in Tamil and English, proficiency in public speaking, and the ability to engage trainees effectively during educational sessions. Additionally, you should demonstrate excellent interpersonal skills, effective multitasking abilities, proficiency in Microsoft Office (especially PowerPoint), strong reading comprehension, active listening skills, critical thinking, analytical skills, problem-solving capabilities, decision-making skills, and the ability to exercise sound judgment. This full-time, permanent position offers benefits such as health insurance, paid sick time, and paid time off. If you meet the required qualifications and are ready to contribute to a dynamic training environment, we look forward to receiving your application. Thank you. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Paid time off Experience: - Customer service trainer: 2 years (Required) Work Location: In person,

We are India s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers. We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things. We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all. We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodation you may need. Culture and Values Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation. https: / / www.transunion.com / privacy / global-job-applicant What is excitement and passion for us? We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence. Dynamics of the Role The CIBIL Training Manager at Vendor Site is responsible for ensuring that all training programs align with CIBIL s strategic objectives and customer-centric vision. This role involves conducting regular audits, developing One world Center, 19th Floor, T2A-T2B, Senapati Bapat Marg, Lower Parel, Mumbai 400 013. customized training initiatives, optimizing the Knowledge Portal, standardizing information dissemination, coordinating assessments and training needs identification (TNI), supporting vendor trainers, and monitoring training performance. Roles Strategic Alignment: Ensure training programs align with CIBIL s strategic objectives and customer-centric vision. Drive consistency and alignment with CIBIL s goals across all vendor training programs. Governance and Compliance: Conduct regular audits to ensure adherence to CIBIL s training standards and compliance requirements. Reduce compliance risks and ensure high training quality. Customized Training Initiatives: Develop and oversee customized training programs tailored to specific channels and behavioral needs. Enhance training effectiveness and relevance to CIBIL s processes. Knowledge Portal Optimization: Promote and drive the use of the Knowledge Portal. Ensure effective transition to the new Digital Learning Platform. Maximize system optimization and leverage digital investments. Information Standardization: Ensure updates and information dissemination are consistent and standardized. Maintain uniformity and accuracy in training content. Assessment and TNI Coordination: Oversee the overall strategy for monthly product knowledge tests and training needs identification (TNI). Ensure alignment with CIBIL s strategic objectives and provide guidance to the vendors AM Training Manager on implementation. Review and analyze results to identify high-level training needs and trends. Trainer Support: Provide strategic support and guidance to vendor trainers through the vendors AM Training Manager. Ensure vendor trainers have the necessary resources and support to deliver effective training sessions. Facilitate communication between CIBIL and vendor trainers to ensure alignment with CIBIL s standards. Performance Monitoring: Monitor the overall performance of training programs and sessions. Report outcomes to CIBIL s training lead and provide strategic recommendations for improvement. Help in assessing the effectiveness of training programs and identifying areas for improvement. Behavioral Training: Develop high-level behavioral training modules and frameworks. Ensure alignment with CIBIL s processes and provide guidance to the vendors AM Training Manager for implementation. Monitor the effectiveness of behavioral training programs and suggest improvements. Content Development: Ensure training materials are high-quality and relevant to CIBIL s needs. Provide strategic oversight and guidance on content development to the vendors AM Training Manager. Demonstrate knowledge of adult learning principles, instructional design principles, and learning theories to create effective and engaging training content. Impact Youll Make: Experience and Skills Qualification: Bachelors degree in Education. Proven experience in training management, preferably in a financial services environment. Strong understanding of training methodologies and compliance requirements. Excellent communication and interpersonal skills. Proficiency in using digital learning platforms and knowledge management systems. Strong problem-solving and technical troubleshooting abilities. Ability to work independently and as part of a team. Experience in developing and delivering behavioral training programs. Proven track record in content development and instructional design. Experience working with vendor management and ensuring alignment with organizational goals. Familiarity with digital learning platforms. Experience in conducting training needs assessments and coordinating with quality teams. Essential Competencies Strong organizational and multitasking skills. Attention to detail and accuracy. Ability to analyze and interpret data. Excellent problem-solving skills. Effective communication and training abilities. Proactive and self-motivated. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Specialist II, Consumer Capability

As a dynamic Learning & Development (L&D) Expert, your primary responsibility will be executing the design and continuous improvement of training programs for our employees. You will be expected to have experience in technical and behavioral training as well as leadership development. Your key responsibilities will include conducting thorough learning needs analysis across different teams and departments to identify skill gaps, collaborating with team leaders and key stakeholders to understand specific development needs, and analyzing current skill sets to identify areas for development impact. You will also be responsible for developing comprehensive learning and development programs for various levels and teams, writing engaging training materials, and ensuring alignment with organizational goals and culture. In addition, you will facilitate and deliver training sessions on various topics, both in-person and virtually, create an interactive learning environment, and provide continuous support to employees during and after training to ensure proper implementation. It will be your responsibility to assess the effectiveness of training programs, monitor their impact on performance, and continuously improve training methods based on feedback and evolving business needs. Furthermore, you will be required to stay updated on the latest learning trends and best practices, collaborate with HR and leadership to align learning objectives with strategic goals, and provide guidance to team leaders in identifying developmental needs and supporting their teams" growth through targeted learning programs. To be successful in this role, you should have at least 1 year of experience in L&D, preferably in engineering, infrastructure, or consulting firms. You should also have experience in building training materials from scratch, proficiency in learning management systems (LMS) and e-learning tools, as well as excellent communication, stakeholder management, and analytical skills.,

Responsible enhancing the performance capability of employees at the hotel by delivering training programs to develop strategies to improve customer service, recruitment, retention, & TNA. Reporting to Director Operations.

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Kolkata(West Bengal) Language Proficiency: Fluent in Bengali & English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Moradabad(UP) Language Proficiency: Fluent in English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process, get trained and certified yourself and lead the trainers for the account. To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities. Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions. Should be knowledgeable on the business/process in customer experience area. Should have excellent communication skills and be able to interact with internal stakeholders and clients. Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it. In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives. Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function. Maintain vertical hygiene & compliances by ensuring reports, data and documents are in place. Promote standardization by creating SOPs across training Standardization. Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Qualifications Candidate must possess at least a Bachelor College degree any field. Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail. Adapts communicat

Position:- Training & Development Manager Location - Ranchi, Hazaribagh & Deoghar Educational Qualification - Minimum Graduate Experience - Minimum 03 Years experience required in same role (Automobile Industry Experience Preferred) CTC - 4.25LPA + Performance Based Incentives Roles and Responsibilities: - 1. Regular Training Sessions - Conduct daily training sessions to ensure continuous learning and skill development. 2. Hand-Holding Training - Provide personalized, hands-on training to support team members in their roles. 3. Training Calendar Preparation - Create a comprehensive training calendar aligned with team requirements and Maruti Suzuki India Limited (MSIL) plans. 4. Completion of MSIL E- Trainings - Ensure timely completion of all required MSIL online training modules by team members. 5. Tech Savvy - Stay updated with the latest technologies relevant to the automotive industry and training tools. 6. Competitive Awareness - Maintain awareness of competitor products and market trends to enhance training relevance. 7. Performance Evaluation and Analysis - Regularly assess and analyse the performance of each team member, providing constructive feedback for improvement. 8. Presentation and Communication Skills - Utilize excellent presentation and communication skills to deliver engaging and effective training sessions.

Organization: ITM Group of Institutions Location: Navi Mumbai Website: www.itm.edu Shift: General (9:30 AM 6:00 PM) Contact: Email CV to: Aratib@itm.edu Call: 8879419086 Role Description: We are looking for a dynamic English & Behavioral Skills Trainer to design and deliver engaging training programs for Undergraduate and Postgraduate students. The role requires minimal supervision and involves content creation, student mentoring, and coordination with internal/external stakeholders. Required Skills & Competencies: Strong facilitation, presentation, and communication skills. Ability to design and deliver training independently. Prior experience in behavioral training and English language facilitation. Skilled in diagnosing learning needs and customizing content. Highly organized and self-driven with ethical professionalism. Capable of handling a diverse student demographic and learning styles. Key Responsibilities: Develop & deliver training sessions in English & behavioral skills. Create lesson plans, diagnostic reports, training materials. Design course syllabi with clear learning objectives and outcomes. Customize content based on identified student learning gaps. Evaluate students’ progress and maintain training effectiveness. Mentor students for internship & placement readiness Liaise with subject matter experts for tailored content. Ensure audit-ready documentation and training compliance. Interested? Send your updated CV to Aratib@itm.edu or call 8879419086 to discuss further.

Should possess a natural ease in dealing with people, an ability to present themselves with confidence, speak before a large audience with conviction, spontaneity to respond to difficult situations with ease. Should have good communication and presentation skills Contact : + 91 7824883135 - Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed

Assessment of the training needs for all the departments in coordination with Head L&D. Ensure regular floor rounds for employee Behavior(Grooming & Communication)Experience in Process based behavioral training.Well versed with Telugu,English & Hindi

develop soft skills training culture, design, deliver training programs, Internal Trainer enhance learning, culture by introducing, coordinating various learning initiatives, Organizational needs Training process logistics coordination Required Candidate profile Proficiency in E-learning Platforms, LMS, MS Powerpoint Experience with collaboration tools like Ms Teams, Zoom, Google Workspace for virtual training, training, Communication, presentation

Job description : Key Responsibilities Conduct induction training for new CSOs as per guidelines. Travel extensively (approx. 15 days/month) to deliver trainings. Prepare and finalize participant lists for each training program. Share finalized lists with cluster trainers to ensure readiness. Support and coordinate training programs across functions. Report training progress and outcomes to reporting authorities. Identify training needs at the regional level through performance feedback, assessments, and field inputs Share insights with HO L&D team. Prepare and submit monthly training action plans to the Cluster Trainer and HO to align with broader training objectives. Conduct post-training assessments to gauge impact. Maintain detailed records of training sessions, feedback, attendance and evaluations. Required Candidate profile Fluent in Telugu and English (written and spoken) Minimum of 2+ years in training roles, preferably in microfinance or financial inclusion sectors Strong facilitation skills, ability to tailor and deliver impactful trainings (classroom & field-based) Must be willing to travel at least 15 days a month for on-ground training and performance-based interventions Proficient in MS Excel, PowerPoint; capable of managing reports, trackers, and digital training data Excellent interpersonal and communication skills; ability to engage effectively with field staff and leadership Able to coordinate logistics, manage training resources, and handle budgets and reporting with accountability Prior experience in microfinance sector is preferred. Please share your profile on nandini.singh@satincreditcare.com

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Pune ( Maharashtra) Language Proficiency: Fluent in Marathi and English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

We are a non-profit focused on R&D and imparting traditional and innovative therapies for kids with autism and other atypical neuro-diversities. We seek full-time special educator for imparting treatment and ensuring development and welfare of autistic kids. We have recently setup a center in Palam Vihar (Pocket B) and already have a qualified team of psychologists. Now, we are expanding the team to start imparting therapies to kids (age 3 to 18). Hence, if you have imparted any type of therapy to autistic kids or individuals, and can work full-time, apply for this non-profit organization. Role & responsibilities * Impart training & therapies to kids with autism. * Therapies may include: ABA, Communication Skills, Special Education, Play therapy, Music Therapy, Art therapy, etc. Preferred candidate profile * Must have prior experience in imparting therapies. * Must have a clean background with no complaints or offences in the past. Perks and benefits * Flexible w.r.t. your needs.

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process, get trained and certified yourself and lead the trainers for the account. To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities. Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions. Should be knowledgeable on the business/process in customer experience area. Should have excellent communication skills and be able to interact with internal stakeholders and clients. Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it. In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives. Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function. Maintain vertical hygiene & compliances by ensuring reports, data and documents are in place. Promote standardization by creating SOPs across training - Standardization. Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Qualifications Candidate must possess at least a Bachelor College degree any field. Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail. Adapts communicat

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development