46 Behavioral Training Jobs

As a dynamic Learning & Development (L&D) Expert, your primary responsibility will be executing the design and continuous improvement of training programs for our employees. You will be expected to have experience in technical and behavioral training as well as leadership development. Your key responsibilities will include conducting thorough learning needs analysis across different teams and departments to identify skill gaps, collaborating with team leaders and key stakeholders to understand specific development needs, and analyzing current skill sets to identify areas for development impact. You will also be responsible for developing comprehensive learning and development programs for various levels and teams, writing engaging training materials, and ensuring alignment with organizational goals and culture. In addition, you will facilitate and deliver training sessions on various topics, both in-person and virtually, create an interactive learning environment, and provide continuous support to employees during and after training to ensure proper implementation. It will be your responsibility to assess the effectiveness of training programs, monitor their impact on performance, and continuously improve training methods based on feedback and evolving business needs. Furthermore, you will be required to stay updated on the latest learning trends and best practices, collaborate with HR and leadership to align learning objectives with strategic goals, and provide guidance to team leaders in identifying developmental needs and supporting their teams" growth through targeted learning programs. To be successful in this role, you should have at least 1 year of experience in L&D, preferably in engineering, infrastructure, or consulting firms. You should also have experience in building training materials from scratch, proficiency in learning management systems (LMS) and e-learning tools, as well as excellent communication, stakeholder management, and analytical skills.,

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Urgent Requirement of Assistant Manager/Deputy Manager/Manager - Learning & Development @Amrita Hospital Faridabad Experience - 8 to 13 yr Qualification - MBA/MHA Location - Faridabad Interested Candidate Can Contact on rahul.chauhan@fbd.amrita.edu Contact No - 9911892435

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process, get trained and certified yourself and lead the trainers for the account. To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities. Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions. Should be knowledgeable on the business/process in customer experience area. Should have excellent communication skills and be able to interact with internal stakeholders and clients. Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it. In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives. Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function. Maintain vertical hygiene & compliances by ensuring reports, data and documents are in place. Promote standardization by creating SOPs across training Standardization. Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Qualifications Candidate must possess at least a Bachelor College degree any field. Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail. Adapts communicat

Position:- Training & Development Manager Location - Ranchi, Hazaribagh & Deoghar Educational Qualification - Minimum Graduate Experience - Minimum 03 Years experience required in same role (Automobile Industry Experience Preferred) CTC - 4.25LPA + Performance Based Incentives Roles and Responsibilities: - 1. Regular Training Sessions - Conduct daily training sessions to ensure continuous learning and skill development. 2. Hand-Holding Training - Provide personalized, hands-on training to support team members in their roles. 3. Training Calendar Preparation - Create a comprehensive training calendar aligned with team requirements and Maruti Suzuki India Limited (MSIL) plans. 4. Completion of MSIL E- Trainings - Ensure timely completion of all required MSIL online training modules by team members. 5. Tech Savvy - Stay updated with the latest technologies relevant to the automotive industry and training tools. 6. Competitive Awareness - Maintain awareness of competitor products and market trends to enhance training relevance. 7. Performance Evaluation and Analysis - Regularly assess and analyse the performance of each team member, providing constructive feedback for improvement. 8. Presentation and Communication Skills - Utilize excellent presentation and communication skills to deliver engaging and effective training sessions.

Organization: ITM Group of Institutions Location: Navi Mumbai Website: www.itm.edu Shift: General (9:30 AM 6:00 PM) Contact: Email CV to: Aratib@itm.edu Call: 8879419086 Role Description: We are looking for a dynamic English & Behavioral Skills Trainer to design and deliver engaging training programs for Undergraduate and Postgraduate students. The role requires minimal supervision and involves content creation, student mentoring, and coordination with internal/external stakeholders. Required Skills & Competencies: Strong facilitation, presentation, and communication skills. Ability to design and deliver training independently. Prior experience in behavioral training and English language facilitation. Skilled in diagnosing learning needs and customizing content. Highly organized and self-driven with ethical professionalism. Capable of handling a diverse student demographic and learning styles. Key Responsibilities: Develop & deliver training sessions in English & behavioral skills. Create lesson plans, diagnostic reports, training materials. Design course syllabi with clear learning objectives and outcomes. Customize content based on identified student learning gaps. Evaluate students’ progress and maintain training effectiveness. Mentor students for internship & placement readiness Liaise with subject matter experts for tailored content. Ensure audit-ready documentation and training compliance. Interested? Send your updated CV to Aratib@itm.edu or call 8879419086 to discuss further.

Should possess a natural ease in dealing with people, an ability to present themselves with confidence, speak before a large audience with conviction, spontaneity to respond to difficult situations with ease. Should have good communication and presentation skills Contact : + 91 7824883135 - Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed

Assessment of the training needs for all the departments in coordination with Head L&D. Ensure regular floor rounds for employee Behavior(Grooming & Communication)Experience in Process based behavioral training.Well versed with Telugu,English & Hindi

develop soft skills training culture, design, deliver training programs, Internal Trainer enhance learning, culture by introducing, coordinating various learning initiatives, Organizational needs Training process logistics coordination Required Candidate profile Proficiency in E-learning Platforms, LMS, MS Powerpoint Experience with collaboration tools like Ms Teams, Zoom, Google Workspace for virtual training, training, Communication, presentation

Job description : Key Responsibilities Conduct induction training for new CSOs as per guidelines. Travel extensively (approx. 15 days/month) to deliver trainings. Prepare and finalize participant lists for each training program. Share finalized lists with cluster trainers to ensure readiness. Support and coordinate training programs across functions. Report training progress and outcomes to reporting authorities. Identify training needs at the regional level through performance feedback, assessments, and field inputs Share insights with HO L&D team. Prepare and submit monthly training action plans to the Cluster Trainer and HO to align with broader training objectives. Conduct post-training assessments to gauge impact. Maintain detailed records of training sessions, feedback, attendance and evaluations. Required Candidate profile Fluent in Telugu and English (written and spoken) Minimum of 2+ years in training roles, preferably in microfinance or financial inclusion sectors Strong facilitation skills, ability to tailor and deliver impactful trainings (classroom & field-based) Must be willing to travel at least 15 days a month for on-ground training and performance-based interventions Proficient in MS Excel, PowerPoint; capable of managing reports, trackers, and digital training data Excellent interpersonal and communication skills; ability to engage effectively with field staff and leadership Able to coordinate logistics, manage training resources, and handle budgets and reporting with accountability Prior experience in microfinance sector is preferred. Please share your profile on nandini.singh@satincreditcare.com

Job description : Participant Coordination: Prepare and finalize participant lists for each training program, ensuring accuracy and completeness. Trainer Liaison: Share the finalized participant lists with the appropriate cluster trainers to facilitate effective training sessions. Induction Training: Conduct induction training for new CSOs at the regional level according to directives from the Zonal Manager. Action Planning: Develop and submit monthly action plans to both the Zonal Manager and Head Office (HO) team to track and align training activities. Training Needs Assessment: Identify and address the training needs of new hires at the regional level, and communicate these requirements to the HO team. Program Coordination: Coordinate training programs across different departments, and report progress and outcomes to relevant reporting authorities. Documentation: Maintain detailed records of training activities, including feedback and reviews, to ensure comprehensive documentation.. Required Candidate profile Location: Pune ( Maharashtra) Language Proficiency: Fluent in Marathi and English. Industry Experience: 2-7 years of experience as a Trainer within the NBFC (microfinance sector). Training Needs Analysis: Skilled in identifying and tracking departmental training needs to tailor training programs effectively. Management Skills: Experience in management disciplines and resource management, with a solid understanding of customer service, budget control, and risk assessment. Assessment Capabilities: Responsible for conducting and evaluating post-training assessments to gauge effectiveness. Sector Experience: Prior experience in Training in the NBFC & Micro finance industry is required. Communication Skills: Strong communication skills with the ability to clearly present ideas and information. Technical Proficiency: Proficient in Microsoft Excel, PowerPoint and capable of handling multiple projects efficiently. Please share your profile on nandini.singh@satincreditcare.com

We are a non-profit focused on R&D and imparting traditional and innovative therapies for kids with autism and other atypical neuro-diversities. We seek full-time special educator for imparting treatment and ensuring development and welfare of autistic kids. We have recently setup a center in Palam Vihar (Pocket B) and already have a qualified team of psychologists. Now, we are expanding the team to start imparting therapies to kids (age 3 to 18). Hence, if you have imparted any type of therapy to autistic kids or individuals, and can work full-time, apply for this non-profit organization. Role & responsibilities * Impart training & therapies to kids with autism. * Therapies may include: ABA, Communication Skills, Special Education, Play therapy, Music Therapy, Art therapy, etc. Preferred candidate profile * Must have prior experience in imparting therapies. * Must have a clean background with no complaints or offences in the past. Perks and benefits * Flexible w.r.t. your needs.

Over 4 to 5 years of experience managing process training for a customer service contact center. New Hire Trainings and Training Initiatives for the existing employees. Knowledge of banking and financial industry would be added advantage. Be ready to learn the process, get trained and certified yourself and lead the trainers for the account. To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities. Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions. Should be knowledgeable on the business/process in customer experience area. Should have excellent communication skills and be able to interact with internal stakeholders and clients. Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it. In depth understanding of training metrics and impact to business metric. In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration. Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives. Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function. Maintain vertical hygiene & compliances by ensuring reports, data and documents are in place. Promote standardization by creating SOPs across training - Standardization. Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects. Qualifications Candidate must possess at least a Bachelor College degree any field. Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail. Adapts communicat

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development

Designation : Trainer (Voice & Accent | Soft Skills | Corporate Trainer) Company: Equinox Agents Location: Rabale, Navi Mumbai (Work from Office) Industry: BPO & Corporate Training Shift: 5-day working | USA Shift Timings Experience: Minimum 2 years in V&A / Soft Skills / Corporate Training (BPO background preferred) About the Role: We are looking for a dynamic and experienced Trainer to join our growing team at Equinox Agents . This role is pivotal in enhancing the communication, soft skills, and professional development of our employees. The ideal candidate will be passionate about people development, possess strong facilitation skills, and be adept at delivering engaging and effective training sessions. Key Responsibilities: Conduct Voice Neutralization and Accent Training for new and existing employees. Deliver Soft Skills and Behavioral Training workshops. Facilitate Induction and New Joiner Training programs. Organize Communication Enhancement Workshops to build confident communicators. Plan and execute Professional Development Initiatives for overall employee growth. Collaborate with stakeholders to identify training needs and curate content accordingly. Measure training effectiveness through feedback, assessments, and performance tracking. Desired Candidate Profile: Minimum 2 years of training experience in Voice & Accent, Soft Skills, or Corporate Training. BPO training experience preferred. Strong communication, presentation, and interpersonal skills. Ability to engage and inspire participants across various experience levels. Flexible and adaptable with a passion for continuous learning and development. How to Apply: Interested candidates can share their updated resume at: careers@equinoxagents.com | amberlee.monis@equinoxagents.com

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the Role The role holder is responsible for training and knowledge development for RPMG staff and call centers. It ensures smooth management of Customer Escalation Management, call quality management for the Collections Call Centers and conducts reviews and audits for process and system improvement used by the team. Key Responsibilities Identify and publish training and development needs Ensure improvement in work efficiencies and streamline processes Arrange classroom based training for employees with focus on developing their product knowledge and processes along with behavioral training solutions and track performance impact Transition of Collection Call Center by ensuring all technical know-how of MIS/ Infrastructure / manpower is in order Review and develop existing processes pertaining to training manuals and quality processes and suggest improvements each quarter along with new initiatives Conduct call calibrations for all centers each month and ensure that the variance achieved is not greater 5 % at all times. Manage the actioning of Escalated complaints from Nodal team, BO team, MD and Senior Management and Achieve a 95% closure of cases within TAT at all times Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language. Ability to manage multiple stakeholders.

Responsible enhancing the performance capability of employees at the hotel by delivering training programs to develop strategies to improve customer service, recruitment, retention, & TNA. Reporting to Director Operations.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems Training Behavioural Training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Locations: Chennai, Ludhiana/Chandigarh, Bangalore, Mumbai, Raipur

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems Training Behavioural Training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Locations: Chennai, Ludhiana/Chandigarh, Bangalore, Mumbai, Raipur

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems Training Behavioural Training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Locations: Chennai, Ludhiana/Chandigarh, Bangalore, Mumbai, Raipur