Communication Trainer

Hi

We are looking for Communication Trainer. 

As a Communication Trainer, you will play a pivotal role in developing and enhancing the communication skills of our customer service professionals. Your efforts will directly contribute to ensuring they deliver outstanding customer experiences. You will be responsible for designing and delivering engaging training programs focused on verbal and written communication, soft skills, and customer interaction best practices.

Key Responsibilities:

Design, develop, and deliver comprehensive communication training programs.

Conduct engaging and interactive training sessions for new hires and existing employees.

Assess communication proficiency and provide constructive feedback.

Identify communication gaps and develop targeted interventions.

Monitor and evaluate training effectiveness for continuous improvement.

Collaborate with operations and quality assurance teams to align training with business objectives.

Stay updated with industry best practices in communication training and customer service.

Prepare and maintain training materials, reports, and documentation.

Excellent verbal and written communication skills (essential).

Prior experience in training or facilitation, preferably within the BPO or Customer Service domain.

Strong interpersonal skills and the ability to build rapport with diverse groups.

Exceptional presentation skills, delivering clear, concise, and engaging sessions.

Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).

Ability to work independently and collaboratively in a fast-paced environment.

Strong organizational and time management skills.

An exciting opportunity to contribute to professional growth and development.

A collaborative and supportive work environment.

Opportunity for professional growth within a global company.

Competitive salary package ranging up to 6.5 - 7 LPA for the Pan India location.