Back Office Operations Associate (BPO)

Job Description

Job Summary: We are seeking an experienced BPO Process Associate to join our dynamic team. The ideal candidate should have 1-2 years of experience in the BPO industry and be comfortable working in a fast-paced, customer-focused environment. This is a day shift position, and only candidates with prior BPO experience are encouraged to apply. Freshers need not apply. Key Responsibilities: Handle customer queries and resolve issues efficiently while maintaining high levels of customer satisfaction. Process transactions, maintain records, and manage data entry tasks with a keen eye for accuracy. Collaborate with team members to improve process efficiency and streamline operations. Provide timely and accurate information to clients, ensuring smooth day-to-day operations. Follow standard operating procedures (SOPs) and company guidelines for quality assurance. Requirements: Experience: Minimum 1-2 years in the BPO industry; freshers need not apply. Shift: Only day shift. Skills: Strong knowledge of PC and proficiency in MS Office (Word, Excel, PowerPoint). Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Attention to detail with a focus on accuracy. Positive attitude and strong work ethic. Education: High school diploma, Graduate or equivalent; further qualifications in business or related fields are a plus. Preferred Skills: Experience in customer support or service-related roles within a BPO. Perks: Day shift timings for a better work-life balance. Supportive team environment Growth and learning opportunities within the organization Job Types: Full-time, Permanent Pay: ₹22,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person