0 - 31 years

0 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

Remote

Job Type

Full Time

Job Description

· Order Management on Uniware, Order Punching, Processing, Invoice and E-way Bill Creation. · Coordinate with sales team for Order and Customer details and logistics partners for smooth order dispatch process. · Coordinating with the courier agencies for order deliveries & sales returns · Coordinating with the sales team and accounts team regarding payment and invoices · Carry out website backend operation work such as order management on our website, punch order in website. · All platform E-com order management, packing & dispatching · Knowing our products inside and out so that you can answer questions. · Keeping records of customer interactions, transactions, comments, and complaints. · Communicating and coordinating with internal stake holders as necessary. · Providing feedback on the efficiency of the customer service process. · Ensure customer satisfaction and provide professional customer support as per company policy · Generate customer reviews and testimonials · Reporting as per company policy as and when needed

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