Overview The Associate Team Leader, Technical Analyst plays a critical role in aligning business objectives with technical solutions by leading a team of Technical Analysts. This role is responsible for guiding the team in gathering, analysing, and documenting business requirements, while also identifying and evaluating alternative solutions. The individual will act as a key liaison between business stakeholders and technical teams, ensuring clarity and continuity throughout the Software Development Life Cycle (SDLC). Additionally, the role supports development and testing efforts to ensure that solutions meet business needs and quality standards.
Key Accountabilities and main responsibilities
Strategic Focus
- Analyse Business Requirement Documents to identify technical solutions in consultation with the Solution Consultants and IT Architects considering all databases, application, business process and system implications.
- Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements.
- Be involved in the application design process, ensuring each system component is well written, performant and ensuring scalability by making applications multi-instance where appropriate.
- Develop solution design that meets business requirements and is understood by Development and Testing Teams.
- Lead to solution decisions discussion with the solution consultants to reach the right solution.
- Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.
- Identify and implement improvements to processes and procedures within the team and greater IT group.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
- Be flexible to change and be able to adapt to changing priorities.
Operational Management
- Work collaboratively with project managers and release managers to engage the right Technical Analyst resources, plan, prioritise and allocate the tasks to the team.
- Provide Technical Specification effort estimates.
- Investigate, gather and document technical solutions for enhancements to Systems.
- Provide specialist expertise on a specification design criterion to developers and test analysts for all supported Systems.
- Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes.
- Complete Functional Specifications and/or Technical Specifications.
- Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Assist with any of the SDLC Dev & testing phases to provide clarifications and respond to enquiries.
- Assist with escalated Production Support issues and conduct root cause analysis.
- Design, prepare and conduct formal and informal training sessions with wider Technical Analyst team and Learning and Development team.
- Provide review and guidance on solution analysis and estimations.
- Participate into peer reviews of the documents created and update templates as required as per the best practices and feedback process.
- Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
- Deliver high quality documentation as per the documentation standards.
- Demonstrate strong analytical skills to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
- Acts as a SPOC for business teams and technology teams.
People Leadership
- Lead and manage a team of Technical Analysts.
- Mentor less experienced technical analysts, including developing and delivering training.
- Cross skill the Technical Analyst team to ensure Business and Technical knowledge is shared when applicable
- Leading a team of Technical Analysts to ensure Business and Technical knowledge is shared.
- Review Technical analyst resume and prepare and lead Technical Analysts interviews.
- Engages with people in a fair, calm and consistent manner.
- Set clear, realistic goals, objectives and performance standards for both self & the team.
- Regularly meet the Technical Analyst team members individually to provide them feedback and guidance.
- Organise and prepare performance review sessions and work with the team on their development plan and career.
Governance & Risk
- Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
- Regularly check team recording time to ensure timesheets are accurate and updated as required.
- Adhere to system design best practices.
- Publish daily/weekly reports with the Project teams.
- Setup Spec/FRD Review best practices.
- Adhere to all MUFG Retirement Solutions standards, policies and procedures.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience
- 12+ years of relevant experience in Technical Analyst or equivalent role in system analysis and design.
- Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- Working knowledge of SQL, MS office products is a Must.
- Exposure to tools like Azure DevOps, JIRA, Visio, FIGMA is preferred.
- Experience in providing High level estimates using various techniques.
- Solid understanding of system analysis and design principles.
- Sound understanding of IT application and system design best practice.
- A good understanding of structured project delivery methodologies.
- The individual shall demonstrate below technical skills (one or many)
- Java Aligned Technologies:
- OOPS
- XML Schema and JSON Schema Design
- SOAP UI
- .Net Aligned Technologies:
- API and WebServices
- XML Schema and JSON Schema Design
- Swagger, SOAP UI and RAML 2.0
- .Net design principles is highly desirable.
- Pega: Working knowledge of PEGA or similar business process automation systems is required.
- Knowledge on CRM or similar platforms is preferred.
Personal Attributes
- Excellent leadership skills.
- Ability to delegate, inspire, motivate and communicate effectively with the team.
- Ability to learn new technologies and be able to work and deliver high quality documentation in a challenging environment.
- Sound organisational skills, with the ability to prioritise conflicting tasks to meet strict deadlines.
- Work within a team assisting in:
- Timely completion of task assigned.
- Effective technology usage for problem solving.
- Introduce Innovation to solve business challenges.
- Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
- Practical and simple problem-solving approach.
- Willingness to accept responsibility and be accountable for service provided.
- Effective Team player with collaborative skills, learning and proactive attitude.
- Experience working in an outsourced or offshored environment.
- Self-motivated with a strong team spirit.
- Adaptability to working hours in order to meet business needs.
Overview The Associate Team Leader, Technical Analyst plays a critical role in aligning business objectives with technical solutions by leading a team of Technical Analysts. This role is responsible for guiding the team in gathering, analysing, and documenting business requirements, while also identifying and evaluating alternative solutions. The individual will act as a key liaison between business stakeholders and technical teams, ensuring clarity and continuity throughout the Software Development Life Cycle (SDLC). Additionally, the role supports development and testing efforts to ensure that solutions meet business needs and quality standards.
Key Accountabilities and main responsibilities
Strategic Focus
- Analyse Business Requirement Documents to identify technical solutions in consultation with the Solution Consultants and IT Architects considering all databases, application, business process and system implications.
- Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements.
- Be involved in the application design process, ensuring each system component is well written, performant and ensuring scalability by making applications multi-instance where appropriate.
- Develop solution design that meets business requirements and is understood by Development and Testing Teams.
- Lead to solution decisions discussion with the solution consultants to reach the right solution.
- Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.
- Identify and implement improvements to processes and procedures within the team and greater IT group.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
- Be flexible to change and be able to adapt to changing priorities.
Operational Management
- Work collaboratively with project managers and release managers to engage the right Technical Analyst resources, plan, prioritise and allocate the tasks to the team.
- Provide Technical Specification effort estimates.
- Investigate, gather and document technical solutions for enhancements to Systems.
- Provide specialist expertise on a specification design criterion to developers and test analysts for all supported Systems.
- Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes.
- Complete Functional Specifications and/or Technical Specifications.
- Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
- Assist with any of the SDLC Dev & testing phases to provide clarifications and respond to enquiries.
- Assist with escalated Production Support issues and conduct root cause analysis.
- Design, prepare and conduct formal and informal training sessions with wider Technical Analyst team and Learning and Development team.
- Provide review and guidance on solution analysis and estimations.
- Participate into peer reviews of the documents created and update templates as required as per the best practices and feedback process.
- Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
- Deliver high quality documentation as per the documentation standards.
- Demonstrate strong analytical skills to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
- Acts as a SPOC for business teams and technology teams.
People Leadership
- Lead and manage a team of Technical Analysts.
- Mentor less experienced technical analysts, including developing and delivering training.
- Cross skill the Technical Analyst team to ensure Business and Technical knowledge is shared when applicable
- Leading a team of Technical Analysts to ensure Business and Technical knowledge is shared.
- Review Technical analyst resume and prepare and lead Technical Analysts interviews.
- Engages with people in a fair, calm and consistent manner.
- Set clear, realistic goals, objectives and performance standards for both self & the team.
- Regularly meet the Technical Analyst team members individually to provide them feedback and guidance.
- Organise and prepare performance review sessions and work with the team on their development plan and career.
Governance & Risk
- Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
- Regularly check team recording time to ensure timesheets are accurate and updated as required.
- Adhere to system design best practices.
- Publish daily/weekly reports with the Project teams.
- Setup Spec/FRD Review best practices.
- Adhere to all MUFG Retirement Solutions standards, policies and procedures.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience
- 12+ years of relevant experience in Technical Analyst or equivalent role in system analysis and design.
- Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
- Working knowledge of SQL, MS office products is a Must.
- Exposure to tools like Azure DevOps, JIRA, Visio, FIGMA is preferred.
- Experience in providing High level estimates using various techniques.
- Solid understanding of system analysis and design principles.
- Sound understanding of IT application and system design best practice.
- A good understanding of structured project delivery methodologies.
- The individual shall demonstrate below technical skills (one or many)
- Java Aligned Technologies:
- OOPS
- XML Schema and JSON Schema Design
- SOAP UI
- .Net Aligned Technologies:
- API and WebServices
- XML Schema and JSON Schema Design
- Swagger, SOAP UI and RAML 2.0
- .Net design principles is highly desirable.
- Pega: Working knowledge of PEGA or similar business process automation systems is required.
- Knowledge on CRM or similar platforms is preferred.
Personal Attributes
- Excellent leadership skills.
- Ability to delegate, inspire, motivate and communicate effectively with the team.
- Ability to learn new technologies and be able to work and deliver high quality documentation in a challenging environment.
- Sound organisational skills, with the ability to prioritise conflicting tasks to meet strict deadlines.
- Work within a team assisting in:
- Timely completion of task assigned.
- Effective technology usage for problem solving.
- Introduce Innovation to solve business challenges.
- Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
- Practical and simple problem-solving approach.
- Willingness to accept responsibility and be accountable for service provided.
- Effective Team player with collaborative skills, learning and proactive attitude.
- Experience working in an outsourced or offshored environment.
- Self-motivated with a strong team spirit.
- Adaptability to working hours in order to meet business needs.
