Associate/ Sr. Associate - Content Operations

About Urban Company:

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more—all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand support to help them succeed.

Urban Company started out as UrbanClap in November 2014, when its founders realized that the home services industry was largely unorganized, fragmented, and offline. Customers found it difficult to access quality services in a convenient manner, and service professionals struggled due to reliance on multiple middlemen. The founders launched Urban Company to disrupt the industry with a focus on three key principles:

• Customer Love

  : Build a platform that offers truly delightful and differentiated services.

• Partner Empowerment

  : Build a deep, full-stack partnership with service partners to improve their earnings and livelihoods.

• Technology First

  : Bring innovation and technology to an age-old industry.

About the Content Ops team:

The team manages end-to-end in-app content operations — from launching new categories and revamping existing ones to driving timely content updates across geographies. As part of the core Product Design team, we also look after content deployment, testing category flows, and ensuring a seamless user experience. The team closely works with business, marketing, content, and design teams, gaining hands-on experience in a fast-paced, collaborative, and supportive environment.

We are looking for someone with:

• A strong quality mindset: someone who sets a high bar and is only satisfied with flawless content execution.
• Stakeholder management skills: the ability to collaborate with cross-functional teams across the organization.
• Sharp attention to detail: an eye for spotting inconsistencies/discrepancies across creatives, content, and configurations.
• Dashboarding proficiency: comfort with using and adapting to various content management dashboards, trackers, and tools.
• Focus and agility: the ability to multitask effectively and thrive in a fast-paced, dynamic environment.

Responsibilities:

• Ensure timely and efficient execution of in-app content changes across geographies
• Conduct thorough post-deployment quality checks to maintain accuracy and consistency across creatives, copy, and configurations
• Own end-to-end deployment of content revamps and new category launches
• Collaborate with cross-functional stakeholders to gather inputs, align on timelines, and resolve content-related dependencies
• Share regular progress updates with stakeholders and maintain up-to-date status tracking on JIRA

Your role as a core team member:

• Be part of Urban Company’s core design team, where your work will help shape the user experience journey on the app
• Demonstrate intent: Deliver high-quality work, efficiently and effectively
• Uphold integrity: Commit to deadlines, raise concerns early, and take full ownership of your deliverables
• Show commitment: Ensure top-quality craftsmanship and adherence to timelines, pushing the boundaries of excellence