Associate, Specialist, Collections, Risk Management Group

Business Function

Responsibilities

• Manage collection activities of assigned location through team and collection agencies
• Ensure the DCA complies with Bank’s Outsourcing requirement
• Review & investigates customer complaints on DCA
• Review customer’s settlement proposal when raised by the DCA
• Perform Controlled Self-Assessment on the DCA on a month on month basis
• Capacity planning for DCA’s from time to time
• Check on timely account allocation to the DCA
• Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
• Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
• Checking of Invoices raised by DCA and tracking for timely payment to DCA’s
• Any other responsibility assigned to him/her from time to time by the Supervisor
• Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding
  

Additional Responsibilities

• Working on implementation of Collection Management system for India Consumer business
• UAT Testing of various modules of Collection Management system(CMS)
• Testing of mobility solution & Agency Management module as part of the CMS implementation
• Liasoning with local & regional technology team for timely delivery of various Collection system module
• Acting as a back-up to system administrator for CMS
• Preparing training document for Collection Management system
  

Requirements

• At least 10 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans)
• Graduate/Post Graduate along with sound domain knowledge in Retail Collections
  

Primary Location

Job

Schedule

Job Type

Job Posting