Associate Analyst – Content QA

Job Description

Overview Job Department: Digital Operations Location: JCPSI, Bangalore When it fits, you feel it. JCPenney is one of the nation’s largest apparel and home furnishing retailers, and we're dedicated to fitting the diversity of America with unparalleled style and value. Working at JCPenney gives you the opportunity to help create meaningful experiences for the millions who shop at our more than 670 stores and jcp.com. We believe in quality that can be felt, fabrics that your skin loves, colors that go with you, and sizes and prices that invite you to buy for the whole family. We're looking for motivated, talented individuals who can emerge as Warriors in our organization . Find your fit at JCPenney. Job Function: Associate Analyst - Content QA Key Responsibilities Responsible for monitoring JC Penney website/front-end Content (browse based) for all channels (Dotcom, Mobile & App) keeping user experience in mind. Validate Site Navigation of JCPenney.com which involves department pages, content validation, ratings and reviews, product pages and coupons. Taking accountability and ensuring accuracy by proactively validating various web pages and PDP enhancements to ensure customers have seamless experience for shopping at jcpenney.com. If any clarifications consult with senior team members Auditing and quality checking the website under supervision of senior associates Monitoring Content Operations mailbox, consult senior associates to address and respond to queries by Business Units, Buyers and Digital Merchants Effectively communicate and collaborate with cross functional teams in U.S. and BLR under supervision of senior associates Ability to communicate through email and Teams chat with various teams like Issue Management, Pricing Operations, Site Reliability Engineering, Merchandising etc. to ensure execution of live pages on site without any issues thereby ensuring seamless customer experience on the website Eligibility And Qualification Bachelor’s degree Minimum 0-2 years of relevant experience in ecommerce operations or support Basic knowledge in MS-Excel Good Communication skills Strong attention to detail Individual is expected to work on night shifts as and when business requires Pay Range INR ₹0.00 - INR ₹0.00 /Yr. Show more Show less