Assistant Manager , Service Delivery

As an Assistant Manager, Service Delivery at ReSource Pro, you will play a crucial role in leading and managing internal delivery teams to address incidents, problems, and operational issues impacting clients. Your responsibilities will include driving the teams to resolve problems, conducting root cause analysis, and ensuring client satisfaction, work quality, and efficiency meet current and future business needs. You will be responsible for supervising Service Delivery Supervisors and client teams to establish and maintain a motivated and skilled service delivery workforce. Additionally, you will oversee daily operations, manage client interactions, and execute client-related programs to uphold consistent service delivery and brand promises. Your role will also involve identifying and leading projects at the department, division, or company level to achieve corporate goals and strategies. You will manage and coach direct reports to enhance client management and people management skills, as well as identify, develop, and retain high-potential employees through effective leadership and training. In this position, you will proactively seek opportunities to enhance client experience and drive business growth, supporting business development functions in acquiring and developing clients. You will be required to resolve high-impact client issues, manage projects, and ensure department activities comply with information security policies. Managing staffing levels, employee engagement, client satisfaction, and business development needs will be crucial aspects of your role. You will also lead cross-functional or company-wide activities and projects, staying informed of corporate goals and strategies to align departmental goals. Key Competencies, Skills, and Behaviors include managing staff for effective performance, building strong team relationships, effective communication, functional excellence, and a customer-centric approach. Your work schedule may vary between regular shifts (7:00 AM to 5:00 PM) and real-time shifts (6:30 PM to 6:30 AM). For more information or to apply for this position, please contact HR Sakshi at 8904593038 or email sakshi_gupta@resourcepro.in.,