Assistant Manager-Leisure

Job Overview:

The Assistant Manager – Leisure Travel is responsible for managing and supporting leisure travel operations, handling end-to-end client itineraries, ensuring customer satisfaction, maintaining vendor relationships, and assisting in the achievement of sales and service targets. The role demands strong destination knowledge, team leadership, and customer service capabilities.

Key Responsibilities:

• Client Servicing:
• Interact with clients to understand their travel requirements and suggest suitable leisure travel options (domestic & international).
• Design customized travel itineraries, prepare quotations, and share travel proposals.
• Handle all travel-related services including flights, hotels, tours, transfers, and visa coordination.
• Operations & Coordination:
• Liaise with suppliers, tour operators, hotels, and airlines for bookings and confirmations.
• Ensure timely and accurate documentation, including vouchers, tickets, and visa paperwork.
• Resolve client queries and complaints efficiently and professionally.
• Sales & Target Achievement:
• Support the sales team in achieving monthly/quarterly targets.
• Upsell travel services including insurance, activities, and premium packages.
• Maintain client relationships to drive repeat and referral business.
• Team Support & Supervision:
• Guide and support junior leisure consultants in daily operations.
• Assist the Manager in training new team members and reviewing performance.
• Step in for managerial responsibilities during their absence.
• Reporting & MIS:
• Maintain accurate booking records in the system.
• Generate regular reports on bookings, revenue, and customer feedback.

Required Skills and Qualifications:

• Graduate in Travel & Tourism / Hospitality / Business Management.
• Minimum 8-10 years of experience in leisure travel operations.
• Good knowledge of international and domestic travel destinations.
• Proficiency in GDS (Amadeus/Sabre/Galileo) and travel booking platforms.
• Excellent communication and interpersonal skills.
• Strong negotiation and vendor management abilities.
• Ability to handle customer issues with maturity and professionalism.

Preferred:

• Prior experience in a travel agency or tour operations company.
• Knowledge of MICE and group travel is an added advantage.

Ability to work in rotational shifts (day & night shift) & rotational offs

Location-Ahmedabad (Thaltej)Interested candidates can share cv

hrplutotravels@gmail.com

Job Type: Full-time

Pay: From ₹50,000.00 per month

Schedule:

• Day shift
• Rotational shift

Experience:

• total work: 8 years (Preferred)

Work Location: In person